Suburban Chrysler Dodge Jeep RAM of Farmington Hills

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About our dealership

This seller has been on Cars.com since April 2021.

Reviews

4.7
(1,615 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Literally the worst.

Literally the worst. I understand being backed up but communication should be made throughout the process. Dropped the car off for repair with an appointment. Here we are a week later with no knowledge as to the status. Wasn’t told when it was checked in that they’re backed up and I would be without a vehicle for an extended period of time. Call to check in and get told I’ll get a call back and don’t. Call a manager and there’s nobody available. At this point my car is being held hostage.

1.0

Took my car there for service and they said it would be

Took my car there for service and they said it would be minimum of 2 days even before looking at what problem it might be. In all years of taking vehicles in shop never have I had a dealership tell me that. Always had answer of the problem to fix within 6 hours at other dealers. Then I was told if they don’t have part I can come get car and bring back when part is in. Hmmm wonder will that take 2 days to get them to put new part in? Looking of new dealership with faster responds time cuz really who can be without car for that long? Any suggestions for different dealership what be great.

5.0

My husband and I worked with Robert and were noted that

My husband and I worked with Robert and were noted that the communication skills were phenomenal! We appreciated his honesty and attention to detail.

Dealer response

Thank you so much again for your feedback! We hope you have a great day!

5.0

Bryan was amazing to work with from start to finish.

Bryan was amazing to work with from start to finish. He made the whole process easy and quick. I appreciate him taking the time to find the perfect vehicle for us just as we wanted plus more! I will definitely refer him to friends and family!

Dealer response

Thank you so much again for your feedback! We hope you have a great day!

5.0

Joyce Williams gave me one of the best experiences I ever

Joyce Williams gave me one of the best experiences I ever had purchasing a automobile. Bright intelligent courteous and willing to go the extra mile. Their team with myles and Sean can't forget about them are awesome. I'm a disabled veteran and I like to thank them for their service to me.

Dealer response

Thank you so much again for your feedback! We hope you have a great day!

5.0

Helpful, knowledgeable, quality personnel, honest, easy

Helpful, knowledgeable, quality personnel, honest, easy to relate to - even when our own familiarity with car purchasing is minimal.

Dealer response

Thank you so much again for your feedback! We hope you have a great day!

5.0

Quincy and Miles were outstanding to deal with.

Quincy and Miles were outstanding to deal with. They made the process seamless and easy. They had the best price around by a long shot. I’ll defiantly be back.

Dealer response

We appreciate your positive review about your recent experience with us!

5.0

Quincy was outstanding from start to finish.

Quincy was outstanding from start to finish. I had inquired about potentially buying or leasing a new Ram and he responded promptly and gave honest feedback-that what I wanted was hard to come by. Instead of harassing me and calling me nonstop until I came in, Quincy set our appointment for when I was ready and confirmed the day of. My husband and I came in at our confirmed time and walked out 3 hours later with my new Ram! Excellent experience that was so easy & fun. Everyone was so kind and friendly as they gathered our paperwork and ran around to make sure we were out of there in time to enjoy our anniversary dinner. We cannot recommend this dealership enough!

Dealer response

Hi Jessica, thank you so much for your positive comments about Suburban Chrysler Dodge Jeep Ram of Farmington Hills!

5.0

I had a very pleasant experience working with Robert.

I had a very pleasant experience working with Robert. I felt he was very sincere and upfront about the condition of the vehicle and was invested in all of my concerns and resolving them. We got a great deal of the cost of the vehicle with only minor negotiations. I would absolutely work with him and this dealership again.

Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

I had a great experience with Dennis as my salesman.

I had a great experience with Dennis as my salesman. I was searching for another Jeep after I got in an accident and Dennis made the process seem easy. I went in to look at a car and he made sure if was front and center, cleaned, and ready to test drive. He was friendly, kind, and funny and made the experience enjoyable. Would definitely recommend.

Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Chrysler Dodge Jeep Ram of Farmington Hills!

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