Suburban Ford of Ferndale

Advertised vehicles that are not available for sale No available Maverick for sale but showed available

Tom has always been a great person to work with when buying a vehicle I will always request for him when doing anything with the dealership

I've known and done business with Tom for over 25 years. He is an exceptional person, always going above and beyond to services our company, from looking and offering all available discounts, personally delivery vehicles and following up on deals after hours and on weekends. He is our go to man for all our vehicle needs! I HIGHLY recommend Tom and his team!

Zero Stars. I went to my local Ford dealership to test drive an Escape and Bronco Sport and was offered 8K for a trade-in. I loved both, but was looking for a lightly used version. I found a hybrid Escape online at the Ferndale location - over 3 hours from my house - with low miles and reached out to them. Ali contacted me immediately, asked for photos of my vehicle (body, mileage, and VIN), and after a few hours, said they could offer $5400 for the trade-in. I told him my local dealer offered 8K. The next morning, his manager Tom CALLED ME and said if it was going to take 8K to make the deal, they'd make it happen and asked when I could come test drive the vehicle. We made an appointment for 2pm for the same day. I got in my car and drove over 3 hours in a storm. When I arrived, I sat at Ali's desk for nearly 30 minutes. Tom then came over and said the hybrid Escape had been sold that morning "under him" but that he'd "compensate me for my time." I was furious and asked why nobody called me since he knew I was coming from far away. He said it happened quickly. I test drove a new Bronco Sport at their location and while driving it, they created a proposal with the $8,000 trade-in. I declined as I had no desire to do business with them. He gave me a $250 gift card which hardly compensates me for a full day of driving, gas, and missing work. Over the next few days, I checked their online inventory and that vehicle was still available. Yesterday, my husband called to inquire about it, and sure enough, it was still for sale! He asked for the manager to call him and after a couple of hours, he called again. The manager said that we had misrepresented my vehicle and that there was no way they could offer 8K for it - which they did with the Bronco Sport as a trade-in! He said he should have never given me the gift card and that he was done doing business with us and hung up on him! He told my husband that my vehicle's bumper is falling off (it's not) and that the check engine light was on - per the dealership's mechanic. My husband explained it was because the light turns on when the car is due for an oil change and the manager responded, "oh, that's all?". YES, that's all (and it's set to go off after 3500 miles after an oil change so actually far from being due for one). Somehow his "mechanic" was unable to figure that out. Ali seemed like a nice enough guy but the general sales manager is your typical sleazy and dishonest car salesman. I would NEVER recommend anyone stepping foot into this Ford location. Save yourself the time and drive to the Romeo location where everyone is friendly, the place is clean, and you feel valued as a customer. *Also, if you read reviews on this website, why is one of their own employees reviewing them??!

I've been trying to contact him for about a week concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with this company!

Chris Marhofer did great job. My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number. Overall it is very satifactory experience.

Nipa and Tom worked hard to make my Bronco purchase perfect. Very happy I flew in from Maryland to buy it from Suburban.

Good service!! Always recommended this dealership to my friends and family Daquan did a good job

The service was amazing. Everyone was incredibly nice, informative, and knowledgeable. I was made to feel special. I have been to other dealers who were dismissive and only wanted to talk to a man. With Suburban, they did not treat me as if I wear a dumb woman. I felt respected. I do know a bit about cars.

I was very pleased with my salesperson, she worked with me on everything I needed to purchase my Bronco. Special thanks to my financial rep, he was great also. Very helpful and explained the products very well. The whole team was very pleasant. Yes I will purchase again from them.