Suburban Ford of Ferndale

Violation of usary laws Mechanics fixed nothing and blamed me for mechanical/electrical failures Mechanics are snarky and disrespectful Tony avoids my phone calls and can’t get supervisor either Do NOT do business with these people!

I always feel like my money is well spent after leaving Suburban Ford of Ferndale. The employees always go above and beyond.

Mr. Stoudemire and Mr. Walker made my experience delightful. They both explained everything very clearly and their professionalism was impeccable. These men are exceptional.

Moe and Derrick were fantastic to work with. I would highly recommend working with them.

Terrible customer service. We were told to come back to test a drive a vehicle, and it was sold without us, knowing. It was a complete waste of time. And Joshua is a complete waste of space.

Purchased used car in April with 105K miles. I assumed the car was inspected and in good condition. Fast forward to a month to find our the AC doesn't work. NBD, I should have checked on the test drive. End of July, engine fails. I call service to see if they can look at it right away. "Yes" they can. Leave work early to drop in off at lunch on Wednesday. Didn't hear anything back till Friday after multiple texts checking in. Went in and spoke with the Used Car Sales Manager about the situation. I was able to get a ride the 2 days I was without a car but needed something to get to work Monday. They hadn't even looked at my car and weren't able to offer a loaner. That's all I wanted. Would have forked out the couple thousand to fix my car I JUST BOUGHT 4 MONTHS AGO but I needed to be able to get to work. Obviously. Both myself and my partner (a Veteran) worked for Suburban Ford of Sterling Heights. The main reason I went to Suburban to buy the car to begin with. I had faith they would sell me a reliable car and make things right. They did nothing to rectify the situation. NOTHING. And all I wanted was a loaner. My partner and I both know xxxx well that they can make concessions to help. We know how dealerships work. I will 100% not give my business to Suburban and will tell everyone I know to never go there. Service is horrible. I specifically asked if they could get it in for repairs right away. If they couldn't they shouldn't have lied. Sales did nothing to help. I was sold a junk car. No one at this dealership cares about their customers or the fact that word of mouth affects your business. DO NOT BUY A CAR HERE OR BRING YOUR CAR IN FOR SERVICE.

The salesperson was great and the dealership is in a perfect spot for me to get to for service if I need to.

Everyone was very polite and professional and my salesperson was particularly helpful and knowledgeable about the product.

Hands down, the best experience we've ever had buying a car. We've purchased many cars and I've never enjoyed the experience from a dealer-until we met Moe at Suburban Ford of Ferndale. He took the time to not only answer our questions, but had prompt communication via phone and text leading up to our delivery date. He made the process seamless, easy, and was so friendly. Moe made our car buying experience fun. I would definitely drive 4+ hours again just to be able to work with Moe again. Great dealer and friendly, knowledgeable staff.

Dealership had a take it or leave it attitude since new ownership. Other Suburban dealers have a complete different attitude. Price was good so we purchased. But clueless when it comes to customer service