Reviews
I am owed a second key to my vehicle and no one has
I am owed a second key to my vehicle and no one has called me on the matter. This issue is being resolved. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.
The issue is being resolved . Thank you.
Suburban Ford Saved The Day
I had an horrible experience with another Ford dealership. The process was straightforward and relatively easy and Mark Fortuna was professional and truthful. Thank you for a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Eric, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Julian, Antonio and the entire team at Suburban Ford were
Julian, Antonio and the entire team at Suburban Ford were amazing to work with. I’d recently worked with several dealers across the country, and I can attest that these guys are as good as any! They hooked me up with a good-as-new luxury car at a great price. Highly recommend!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are happy we could make your experience a positive one! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!
Seemingly unorganized and Not customer oriented in
Seemingly unorganized and Not customer oriented in working for customer service after point of sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (248) 399-1000 at your earliest convenience and we will do our best to resolve this with you.
Our salesman, Leon Stoudemire was awesome!
Our salesman, Leon Stoudemire was awesome! This was my first time meeting him. This dealership was close to home and I selected him after reading reviews from this very site, DealerRater. I was not disappointed. The reviews were right. He was very professional, knowledgeable, and most important to me, honest and straight-forward about the options I had in my price range. He got me into the vehicle I am pleased with. I'm sure he can do the same for you! Team Leon Stoudemire! Just another observation, meeting with the finance department is never the most fun thing about the new automobile experience, especially when you are on a budget in this current economy. Tone down the pressure about 2-3 notches in purchasing additional options when you have already reached your limit. Anxiety reached about a 8 and half.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
After inquiring about a vehicle in stock, Lane gave me a
After inquiring about a vehicle in stock, Lane gave me a significant amount of attitude because we were shopping around. I wasn’t ready to commit to any one vehicle yet, and when I tried to tell her that, she hung up on me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Jake, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.
Hello Jake, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.
Suburban Ford. Ferndale, Michigan
My experience was very favorable in all aspects: attention and courtesy of personnel; comfort of waiting facility;explanation of amount of time it would take; and explanation of what was done; and the washing ofthe car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Just a special thank you for letting me drive every car
Just a special thank you for letting me drive every car on the lot. Love my final choice. I'll always remember your kindness and patience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
i cancelled a warranty in feburary and nothing happened.
i cancelled a warranty in feburary and nothing happened. the manager had me on hold for 30 mins and i would refer this dealership to my worst enemy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (877) 820-6423 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.
Professional and kind.
Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!