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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 2:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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New (used) car

Very easy car buying experience! I was able to come in, test drive and buy the car in a couple hours. The car is in pretty good shape and I got a fantastic deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sampson, we are so happy to read such a great review about Suburban Ford of Ferndale!

Great Experience

I thoroughly appreciate my experience with Alan Brown. He was very patient and thorough. He shared his insight on the options that I was exploring. Ultimately I was able to make the perfect choice for me. You won’t be disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Donnie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Ferndale.

Excellent Service, works for the customer.

From the moment we walked in Mr. Kamin Davis was able to take care of us quickly and efficiently. This was my first dealership purchase. I was approved for financing same day and I have been able to approach Mr. Davis with relative ease for any concerns I have had after the purchase. Whether it be for repairs or contract information. The other staff was equally efficient and was very thorough explaining things to me for ease of mind. I reccomend this dealership to anyone looking for excellent customer service as well as relaxed, friendly and professional experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Chris! We're so happy we were able to help you out!

Great service

I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. He instilled trust and insured that I had all the needed information to make an intelligent car selection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale!

5 star sales person AB

If you are in need of a car, please come see Alan Brown. You can't go wrong. From the time, we step onto the property Alan took great care of us. Not only does he know all about cars. He listened to our needs, budget and took the time to make sure we were happy with our decision. Go see Alan today!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Trish B, we are very happy to have provided you with such a positive experience!

Friendly and forthcoming

Friendly and forthcoming...everyone was extremely helpful and a xxxx delight to work with and I would recommend them to all my amigos without hesitation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Drumdude, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale!

Great Experience!

This is our first time buying a vehicle from Suburban Ford- Ferndale and won’t be our last! and it’s all because of how we were treated and taken care of by Tye Gibson our Salesman. Tye made us feel comfortable and answered our questions regarding the vehicle we came in to test drive and ended up purchasing!....Thank you Tye!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lori, we are very happy to have provided you with such a positive experience!

efficient and friendly

John Tocco, was great to work with. He knew his business and was very professional. Kevin Maples closed out the paperwork side of the transaction quickly and got me on my way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

Stress free

Everyone i had contact with during my car buying experience was very friendly, hospitable, honest and easy to deal with. They had the car i wanted and helped make it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying a used car

Great salesmen, no pressure tactics.Good personality and easy to talk to! I felt very comfortable and Tye explained everything very clear! Made sure to answer all my questions!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out!