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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Great and easy purchase!

Leah was able to quickly get me into a truck with all the features I wanted, and helped me get to a fair price as well. They also were fully prepared for me when I was ready to purchase to get me through paperwork quickly. The management here was awesome too. Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Brad, we appreciate you taking the time to leave us this feedback.

One star because I can’t give a zero

Everyone at this place are awesome. Good prices and quality. Suburban is always a good place except some of them. check them out for all new Ford cars and used cars too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Amazing

Leah was great she found me exactly what I was looking for in a truck! Thanks to her I’m riding around looking Boss! Thank you for everything! 💪🏾

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review!

The Guy Who Sells Reliable!

I had an excellent experience financing my first vehicle. Tye is a really good dude. Super easy to talk to and cares about doing right by you. He’s just a very honest good hearted guy and I would highly recommend working with him. I am so happy with my new car. It is a great deal. He hooked my up with super low miles and a late year for a great price. I couldn’t be happier. You can’t go wrong with going to Tye. Definitely sells reliable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jack, we are so pleased you enjoyed your visit to Suburban Ford of Ferndale!

Great experience

My husband does not do well with salesmen. But Tye made him feel very comfortable and no pressure. Pleasant experience for both of us. Great price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Elivan, thank you so much for the positive review!

Great experience at suburban ford with tye

Tye was very informative about the Ford Fusion I had purchased from him at suburban ford Ferndale. He is the guy I recommend talking to about your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rose, we are very happy we could provide you with a positive experience!

Tye Gibson made everything go smoothly.

Everyone was very nice. Tye Gibson was very nice. And made buying a truck smoothly. He explain everything I needed to know. I recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the high star rating!

Amazing

Definitely would recommend Tye, he has a great sense of humor, very helpful and is a pleasure doing business with. He’s great sales man at that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best salesman

Ask for tye when looking to purchase or finance a used car he is really good and will really do his best to satisfy you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience!

An impressively pleasant pre-owned car buying experience

Brad arranged an excellent pre-owned purchase experience for us. The entire experience was fast, friendly, honest, everybody did what they said they'd do, and there was zero drama. A great experience all the way around. Don't hesitate to shop here if you're looking for a quality used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Suburban Ford of Ferndale. We're happy we could meet your expectations!