Reviews
Met with very friendly people at the dealership.
Met with very friendly people at the dealership. However, the final contract had multiple errors, including a price increase of $5,000, and an incorrect number of how much I put down on the car. I heard a number of strange excuses, including accidentally putting the “wrong car” on the contract, the finance guy not actually being involved in finance, the manager going through a family emergency, etc. Fortunately they stayed on the phone and walked me through the entire contract. I also found out from the bank that I financed with, that the APR was 8% not 5% as I was told at the dealership. This didn’t effect what I expected to pay, but I found it strange that they could not give an accurate number. And it appears the car is in great condition, they also drove the car to my resident which I greatly appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. It's great to hear that our team was friendly and helpful, but I'm sorry about the contract errors and confusion with the APR. We strive for accuracy in all aspects of our service, so I appreciate your patience as we worked through these issues together. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out anytime. Thank you, Brent Bliss - General Sales Manager - brentbliss@lithia.com
Chris provided exceptional assistance in helping me
Chris provided exceptional assistance in helping me choose the perfect vehicle for my family and me. His expertise, professionalism, and dedication made the entire buying process seamless and enjoyable. I truly appreciated his attention to detail and commitment to ensuring we found exactly what we needed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Chris made your vehicle purchase experience seamless and enjoyable at Suburban Ford of Ferndale! It's great to know his expertise and dedication helped you find the perfect fit for your family. Thank you for sharing this wonderful feedback!
Every single time it is a phenomenal experience for me
Every single time it is a phenomenal experience for me with Suburban Ford of Ferndale. Josh is the best. He always try his best to get me what I want. Will always recommend Suburban Ford of Ferndale!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Josh consistently provides you with a phenomenal experience at Suburban Ford of Ferndale. Thank you for your recommendation and continued support!
My salesperson Mark was A-1 with customer service!
My salesperson Mark was A-1 with customer service! He was very patient with me and a swerved all of my questions. Even on his day off! I highly recommend Mark over at Suburban Ford Ferndale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nickole, we're delighted to hear that Mark provided you with exceptional service at Suburban Ford of Ferndale! Thank you for recommending him and sharing your positive experience. Enjoy your new ride!
Fair price on the car, no pressure, salesperson was
Fair price on the car, no pressure, salesperson was willing to with on my schedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! We're glad you had a no-pressure experience with our sales team at Suburban Ford of Ferndale. We look forward to working with you again in the future!
Very helpful and knowledgeable of the truck.
Very helpful and knowledgeable of the truck. I would recommend him to my family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review and your recommendation! We look forward to welcoming you back to Suburban Ford of Ferndale down the road.
It was a good environment the salesman was very nice and
It was a good environment the salesman was very nice and I enjoyed my time there and I love the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're glad you had such a great experience at Suburban Ford of Ferndale. Enjoy your new ride!
Josh and Derek provided a friendly atmosphere that made
Josh and Derek provided a friendly atmosphere that made me feel completely at ease during my visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Josh and Derek provided such a positive experience. We appreciate your kind words and will share them with the team. Thank you for choosing us.
Carrie was extremely helpful.
Carrie was extremely helpful. The process was seamless. Thanks!!! Word word word word word word
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about Carrie! We look forward to seeing you again soon!
Darren was great helping me get into my new car!
Darren was great helping me get into my new car! He was extremely helpful and listened to what I was looking for and made that happen for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Darren provided such helpful service at Suburban Ford of Ferndale! It's fantastic that he was able to meet your needs and get you into your new car. Enjoy the ride!