Suburban Imports and Mazda of Farmington Hills

Mayce was so helpful and patient. She answered all of our questions, and never made us feel pressured. She went the extra mile and provided a great experience, will definitely recommend her.

She give support during the approval phase and deliver the car properly so helpful and kind focused on customer service

Quick hassle-free service. I was in an urgent need of a vehicle. Ongoing pandemic and chip shortage wasn't kind to the used car market so I decided to get a new one. Well that wasn't easy to come by either. Luckily I found 2022 Mazda 3 Carbon edition at Suburban. Mr. Mazen Amir was on point, transparent and proactive. I booked my new car in about 30 minutes. Thanks Mazen!!

Zahraa was a dream to work with. She is competent, empathetic, organized, and professional. The new Phone system at the Suburban Collection is not so great. The Service Department gets all the calls by default- I feel bad for them- they handle it with complete professionalism thankfully- but there isn’t an option for an Operator to help a caller find the right person/department. Hopefully this will not be a problem for long. I’m very glad Zahraa was my contact for what I needed to take care of. I look forward to interacting with her again in the future.

If NOT FOR Mayce, I wouldn't have gotten a VW today. She showed me the options, I had a test ride and put a small deposit. All along she assured me, I was never stuck due to deposit. This was important to me that someone did not withhold my money and made me choose a car under that pressure. I wasn’t set under pointless pressure to "make a deal now or it’s gone "I was close to choosing Honda CRV but definitely the relationship and customer service made a DIFFERENCE!

I leased a VW Tiguan from VW dealership in Farmington Hills. My experience has been throughout positive. Macey was always friendly and helpful. I could call / message her anytime and she replied quite quickly on my requests. She and her colleagues spend quite some time and effort on me to make sure all my expectations will be met and that I get the car I want. I got to try the car before I leased it. Also, Macey/Grace explained me all the features of the car. I am very satisfied. The purchase process was quick and easy, although Mike had to face some challenges. Thank you for all your support! I can highly recommend this dealer.

It was nice to deal with them in and out easy the Explorer was exactly what we were looking for and nice that it had a full tank of gas. Aaron was a great sales guy prompt on response on emails thank you

Working with Desiree Madden was a dream. I let her know what I was looking for then changed my mind, she didn’t skip a beat. Was friendly but professional and knows the Mazda products very well. I am actually spotlighting her in my monthly Real Estate Newsletter, she was that good!

I visited the place about 2 months before I bought a car the first time to get an impression of the place and had my first contact with Mayce. When I knew which model and extras I wanted, I came back. Mayce showed me the options, I had a test ride, made a down payment and bought the car when I had my paperwork done as I moved from abroad. I wasn’t set under pointless pressure of big mouthed salesmen to make a deal „now or it’s gone“ as at other places, where I left without regrets. It was a good atmosphere at all visits.

This is the second time I have leased a vehicle through Suburban Mazda of Farmington Hills, and the second time Desiree Madden was my concierge. I have nothing but great things to say about this dealership and Desiree. The service is remarkable and Desiree has always worked to get me the best deal for my budget. I will continue to use SMofFH for my future car purchases!