Suburban Volvo

4.7
(497 reviews)

Reviews

4.7
(497 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Suburban Volvo from DealerRater.

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5.0

Jonathan was great, professionalism seems to be core...

Jonathan was great, professionalism seems to be core value to this dealership We didn’t not buy expensive car however you count never tell by customer service that was received. Vehicle was cleaned, filled with gas fantastic touch.

Dealer response

Mirza, we're happy to hear you had such a positive experience with our team! Thank you for posting

5.0

Great service as usual

Very knowledgeable service staff. They have always been fair with me and the long service I got out of my previous vehicle attests to the great care they took of my car. I've been going to this dealership for over 20 years and am now on my fourth Volvo from them. Highly recommended. I have most often had Chris as my service advisor and he is great.

Dealer response

Thank you for taking the time to let us know how we did. Adamm Davis - General Manager

5.0

Service was performed on my 2015.5 Volvo xc 60 ,40000...

Service was performed on my 2015.5 Volvo xc 60 ,40000 mile Suburban Volvo picked up my vehicle and supplied me with a loaner Dan Curmi and Chris Adams were very helpful,many thanks

Dealer response

We're so happy we were able to help you out!

5.0

Jon, Rob, and Mike were awesome. They were all very...

Jon, Rob, and Mike were awesome. They were all very friendly and attentive. They also genuinely seemed like they were doing all they could to ensure I got the best deal possible, and within my budget. Jon was very responsive to texts, emails, and calls, even after I took delivery. Mike made the dreaded finance meeting quick and painless. No pushy sales pitch on service contracts or warranties. I will also say that the facilities seemed very clean, and the staff appeared to be following Covid safety measures. I have had my new V60 for about a week and couldn't be happier so far! Proud to say I am a member of the Vovlo family

Dealer response

Thank you for the great review Adamm Davis - General Manager

5.0

friendly and professional service

We worked with Jonathan Smith at Suburban Volvo. He was extremely personable, pleasant and patient, which I greatly appreciate, since my technical skills are less than optimal. We also worked with Mike Heater who was pleasant and efficient in dealing with the paperwork that always goes along with leasing an automobile.

Dealer response

Sah, Thank you for the great review. I will make sure Jonathan knows he did a great job. Adamm Davis General Manager 248 286 1700

5.0

Logan was great!! We had been looking. For a car for 4...

Logan was great!! We had been looking. For a car for 4 months never considered a Volvo but couldn’t be happier with the car and service that Logan provided he went above and beyond. With out busy schedule he even delivered the car to us! We will definitely recommend him to our friends

Dealer response

Hi AJ, I am very happy that we provided you with such a positive experience and I will make sure that Logan knows he did a wonderful job Adamm Davis - GM

4.8

FLY TO BUY

I was given a virtual tour of the car I purchased by Jonathan Smith and everything he stated was truthful and very helpful, so I flew into Detroit and was picked up by a fantastic young man and taken to Suburban Volvo where I was greeted by Jonathan. He made the whole buying experience a pleasant one. I jumped into the used 2009 Porsche and headed back to Traverse City a 4 hour drive with a smile on my face all the way.

Dealer response

Thank you very much for the great review. I am happy to pass along your comments to John and the entire team. Adamm Davis - General Manager

5.0

I had a great experience at the dealership. Logan Bern...

I had a great experience at the dealership. Logan Bern was responsive to work with. Jazmine in the service group was also great handling an

Dealer response

I appreciate your positive review about your recent experience with us. I will make sure to tell my team that they did a great job. Adamm Davis - General Manager

5.0

John was the best salesman I encountered during my entire...

John was the best salesman I encountered during my entire car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to the conclusion that this was the car I wanted, and did not push me towards the car. He was great working with me on the spot, as I was just a walk-in that day. He was very understanding about the couple of minor issues I had with the car and has been great about ensuring they’ll be handled.

Dealer response

thank you for your great review and I am happy to pass along your comments to John. Adamm Davis - GM

4.0

Routine maintenance

Wanted to get service for my Volvo . Last service was Sept 2019 Dan Curmi told me to wait until this Sept for service. Thought it was too long between service intervals

Dealer response

Thank you for the review.... Adamm Davis - General Manager