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West Herr Toyota of Rochester

(486 reviews)
Visit West Herr Toyota of Rochester
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–8:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (585) 446-4496 (585) 446-4496
Used (585) 446-4093 (585) 446-4093
Service (585) 565-4322 (585) 565-4322

Reviews

(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Rochester from DealerRater.

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Great customer service.

Great customer service. Everything was done in a timely manner and Allen was an excellent advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I recently bought a new 2025 RAV4 from West Herr Toyota

I recently bought a new 2025 RAV4 from West Herr Toyota of Rochester and was very pleased with this experience. Thomas our salesman, found a car with the options we were looking for within a few days. I had worked with Thomas previously when I purchased a used car and that experience was also positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A dealer took me in right as scheduled.

A dealer took me in right as scheduled.Completed the inspection in a prompt manner and sent me on my way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kyla is kind and helpful!

Kyla is kind and helpful! There’s no other service department that we love and trust!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The easiest and pain free experience buying a car I have

The easiest and pain free experience buying a car I have had. Shane was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service my car required was completed to my

The service my car required was completed to my satisfaction and completed sooner than promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service writer did a great job of explaining the work to

Service writer did a great job of explaining the work to be down. Work was completed in a reasonable time as I waited at the dealership. Cost was reasonable and service writer did a great job of providing with all the information during my visit. Waiting area is clean and welcoming. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service, good price, and will continue to return

Great service, good price, and will continue to return for service of my 2019 Toyota Corrola.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service was great and Derick was very easy to work

The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service, and knowledgeable friendly people.

Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.