Compass Motors

(4.6) 82 reviews

Dealer on Cars.com since January 2008

Currently in stock!

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Today's Hours

Sales 11:00 AM - 4:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
Mon 6:00 AM - 6:00 PM
Tue 6:00 AM - 6:00 PM
Wed 6:00 AM - 6:00 PM
Thu 6:00 AM - 6:00 PM
Fri 6:00 AM - 6:00 PM
Sat 6:00 AM - 6:00 PM
Sun 8:00 AM - 4:00 PM

Reviews

4.6
82 lifetime reviews.
  • 4th car bought from Compss
    November 11, 2016

    Between my wife and myself we just bought our 4th car from Compass. We come back to that dealership because of their outstanding service and professio...nal advice

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Dealership
    October 31, 2017

    I bought 3 vehichles from this dealership and every experience was pleasant, professional, and courteous¿¿¿

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Some Good Some not so good
    January 9, 2017

    Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to th...at dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer. Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud. Think that was under old ownership.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.6

56 lifetime reviews of the Service Department.

  • Some Good Some not so good
    January 9, 2017

    Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to th...at dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer. Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud. Think that was under old ownership.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Great Customer Service. Thank you Mr. Traverso
    August 4, 2016

    Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldn't find one anywhe...re except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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Service Pricing

    Tire Rotation

    $19.95 and up*

    Brake Diagnosis

    Complimentary

    Check Engine Light Diagnosis

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2008

At Compass Motors in Middletown, NY, we offer a great selection of New and Pre-Owned Mazda and Volkswagen models - as well as a diverse inventory of other pre-owned brands at very competitive prices.

Our sales staff makes the car-buying process a positive and hassle-free experience. Our service staff aims to get you in and out of any service appointment as quickly and efficiently as possible without compromising quality.

We look forward to working with you on your automotive needs and thank you for your business.

"Compass Motors works with you to suit your needs...and your wallet."
Compass Motors
200 Dolson Ave Middletown, NY 10940
New (877) 706-1392
Used (866) 525-7593
Service (888) 705-4373
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