Grand Prize of Nanuet

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Reviews

Average Ratings

4.8
Average based on 127 reviews.
  • Excellent service

    My experience at Grand Prize GMC was a good one, and my salesman Wilbur, was very professional and knowledgeable and worked very hard to get me a ...

    Dealer Response

    Thank you for this review, Lauri. We really appreciate you leaving us your feedback. We are very pleased to hear that Wilbur could make your car s...


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    My experience at Grand Prize GMC was a good one, and my salesman Wilbur, was very professional and knowledgeable and worked very hard to get me a deal that worked for me and that I was comfortable with. Wilbur made the entire buying process stress-free and smooth. He made it his business to make sure that I drove away in a new vehicle that day. I will definitely recommend Grand Prize to friends and family and will have them ask for Wilbur. I've already told a couple of friends to see Wilbur when they are ready to purchase. I had a very pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this review, Lauri. We really appreciate you leaving us your feedback. We are very pleased to hear that Wilbur could make your car shopping experience so positive and stress free. Thank you very much for your recommendations as well. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Rick Waldron - 845.597.1711


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  • Saturday Service

    I found the service staff very accommodating, especially considering the fact that it was a Saturday appt, which can be very hectic.

    Dealer Response

    JOe, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that...


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    I found the service staff very accommodating, especially considering the fact that it was a Saturday appt, which can be very hectic.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JOe, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has was helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Best regards, Rick Waldron - 845.597.1711


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  • Grand Prize is Grand!

    Grand Prize makes car buying a very pleasant and productive experience. I would highly recommend them!

    Dealer Response

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the ...


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    Grand Prize makes car buying a very pleasant and productive experience. I would highly recommend them!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Rick Waldron - 845.597.1711


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  • Drew from Pomona

    Our salesman,Wilbur Pichardo, was very professional towards us and took the time to answer any questions were had. Purchasing our new truck was a ...

    Dealer Response

    Thank you for this review, Drew. We really appreciate you leaving us your input. We are very pleased to hear that Wilbur could make your car shopp...


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    Our salesman,Wilbur Pichardo, was very professional towards us and took the time to answer any questions were had. Purchasing our new truck was a stress free positive experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this review, Drew. We really appreciate you leaving us your input. We are very pleased to hear that Wilbur could make your car shopping experience so pleasurable and stress-free. If you need anything else in the future please feel free to come back and visit us anytime! We hope to see you back in again soon! Best, Rick Waldron - 845.597.1711


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  • 2016 Malibu

    Joe La Vine turned a normally stressful experience into a relaxed and pleasant one, facilitating my decision, and the entire transaction. I came b...

    Dealer Response

    Joe, thank you for taking the time to share your feedback! I am very pleased to hear our relaxed and pleasant customer service has earned your re...


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    Joe La Vine turned a normally stressful experience into a relaxed and pleasant one, facilitating my decision, and the entire transaction. I came back to him as a returning customer, and will continue to do so.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, thank you for taking the time to share your feedback! I am very pleased to hear our relaxed and pleasant customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Grand Prize Chevrolet Cadillac Buick GMC. We can't wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook before you drop by! Be well, Rick Waldron - 845.597.1711


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  • Fantastic Service!

    I showed up unannounced, mid-day with a problem with a tire and a couple of adjustments needed to my new Cadillac CTS. I was greeted and the servi...

    Dealer Response

    Heather, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear tha...


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    I showed up unannounced, mid-day with a problem with a tire and a couple of adjustments needed to my new Cadillac CTS. I was greeted and the service writer, Kevin Didrikson couldn't have been more accommodating.I was given a loaner car and was on my way very quickly. All work was completed as promised. I most enthusiastically recommend Grand Prize of Nanuet!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Heather, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Kevin accommodating during your visit and you were satisfied with the loaner car provided. We hope to work with you again in the future for any of your automotive needs! All the best, Rick Waldron - 845.597.1711


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  • Service department

    I have always found the service team to be friendly, helpful, and determined to fix any problems with our two cars quickly and done expertly. That...

    Dealer Response

    We appreciate your input, Nancy. Glad to hear that you are consistently impressed with the service we offer here at Grand Prize Chevrolet Cadillac...


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    I have always found the service team to be friendly, helpful, and determined to fix any problems with our two cars quickly and done expertly. That is the reason I had my Chevrolet towed to their shop rather than to a closer repair place. I trust them, although the cost is usually very high.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your input, Nancy. Glad to hear that you are consistently impressed with the service we offer here at Grand Prize Chevrolet Cadillac Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Regards, George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net


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  • Wouldn't reccomend service department

    I have bought 4 cars from this dealer over the years including 3 escalades. I had my Escalade in for a problem with the navigation system. After n...

    Dealer Response

    We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority an...


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    I have bought 4 cars from this dealer over the years including 3 escalades. I had my Escalade in for a problem with the navigation system. After numerous misdiagnosis they told me the radio needed to be replaced for a cost of $1,800 which they wouldn't cover under the warranty although they knew of my problem for months. Called another Cadillac service department and explained my situation. They solved the problem over the phone. They said before I bring the car in to take a can of air and try to clean out the navigation system because sometimes dirt may get into it. Guess what a $10 can of air solved my issue. Thanks Grand Prize I now have a new Cadillac service center and dealer for all my future needs.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net


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  • Grand Prize to the Service Depart. at Grand Prize!

    As usual fantastic customer service in the service department. Laura was great and kept me informed. Work was completed as promised.

    Dealer Response

    Heather, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Laura and the rest of...


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    As usual fantastic customer service in the service department. Laura was great and kept me informed. Work was completed as promised.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Heather, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Laura and the rest of our team was able to service your car in an efficient and professional manner. If there is anything more we can do for you please feel free to come back and see us again. George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net


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  • Refusal to work on my car.

    The Service Manager refused to work on my 2002 out of warranty car, since the valve cover was already removed on a 4 cylinder car. Once the valve ...

    Dealer Response

    Michael, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenienc...


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    The Service Manager refused to work on my 2002 out of warranty car, since the valve cover was already removed on a 4 cylinder car. Once the valve cover is removed, the broken timing chain is right there in plain sight. Since the car was already diagnosed by my removing valve cover, (6 bolts) it was not necessary to charge me the $250.00 "diagnostic fee". The Service manager asked if I was ever there before, which this was my first visit for mechanical work, why would it matter if I were a "regular" customer or not ? The service manager refused to work on my car since the valve cover was previously removed. I would recommend everyone go elsewhere for their service. I will NEVER return to Grand Prize Chevrolet in Nanuet.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Michael, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net


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