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Reviews

Average Ratings

4.4
Average based on 12 reviews
  • Scion purchase

    My wife and I came to Johnstons looking at Certified Corolla, But with the help of our salesman Chris he pointed out the other options that you ha...

    Dealer Response

    Hi Bob! Thank you so much for choosing Johnstons Toyota and Scion to buy a vehicle from. We are so happy that we were able to work some numbers to...


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    My wife and I came to Johnstons looking at Certified Corolla, But with the help of our salesman Chris he pointed out the other options that you had in stock . The Scion caught our eye and with Chris help he showed us the finer points of the vehicle , So we bought it, I would like to thank Chris and your team for just a good experiance .

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Bob! Thank you so much for choosing Johnstons Toyota and Scion to buy a vehicle from. We are so happy that we were able to work some numbers to put you into a brand new Scion. We hope you are happy with it and please feel free to use our service department and welcome to our family!


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  • One star is one too many

    I had a great experience on the purchase of my car but the rubber hits the road when you get to the service department. After purchasing my Certif...


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    I had a great experience on the purchase of my car but the rubber hits the road when you get to the service department. After purchasing my Certified Pre-owned Rav4 I returned after 5000 miles to get my first prepaid oil change. During this visit i was told i needed brakes and rotors. My question was how could that happen in 5000 miles. The service person told me some people are hard on brakes. I thought this sounded fishy so I called my husband. My husband said skip the $300 brake job and stop by the auto parts store on the way home so he could do the job (less than $50). Of course you could imagine our surprise when not only were the rotors fine, but there was no discernable difference in size between the removed pads and the brand new ones. Two phone calls and 2 emails (with pics) yielded no return correspondence. Because I had prepaid for oil changes(never again) I returned 5000 miles later. I had a picture of the pads and told my story in person. I was told that the service tech on the job that day (4 months prior) had been let go. Really? Did you call everyone that he did unnecessary work for when you realized he was a problem... I didnt think so. Can't trust service here when not only was there an obvious, proven and self-admitted problem but no responsibility was taken at all. Integrity is what you do when no one is looking. Good customer relations and honest service will yield a way higher profit than nickel and dime flim flam.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrific Experience!

    My husband and I purchased a car from your dealership yesterday and were very impressed with your staff. We never felt pressured and our salesman,...


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    My husband and I purchased a car from your dealership yesterday and were very impressed with your staff. We never felt pressured and our salesman, Tom Hodge, was very patient with us and worked with us to find the perfect vehicle. The process of purchasing the car was easy and stress-free and your prices are very competitive. We would like to commend the staff for their great customer service and look forward to purchasing our future Toyotas from your dealership.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Just bought a new Corolla from them. Lowest price out of any Toyota dealers around me. Also, best customer service. I can not recommend them more ...

    Dealer Response

    Hi Klava, We are glad you were so happy with your experience here at Johnstons Toyota. We shop our prices around and compare to the local market t...


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    Just bought a new Corolla from them. Lowest price out of any Toyota dealers around me. Also, best customer service. I can not recommend them more highly. They're the best.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Klava, We are glad you were so happy with your experience here at Johnstons Toyota. We shop our prices around and compare to the local market to bring you the lowest prices. This way it will save you the trouble of researching yourself! When you buy from Johnstons Toyota you're part of our family so we treat you as family!


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  • LEASE OF 2015 TOYOTA TACOMA FRM JOHNSTON'S TOYOTA

    I had contacted 4 Toyota dealers before deciding on Johnston's Toyota. Talking to the salespersons at these various dealerships helped me educate ...


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    I had contacted 4 Toyota dealers before deciding on Johnston's Toyota. Talking to the salespersons at these various dealerships helped me educate mystelf as to what discount I could expect on a new vehicle and what I could expect to get for a trade-in value for my present vehicle. While all 4 dealerships were good, I found Johnston's to be the best. First, they had the best selection of Tacomas from which to choose whereas other dealerships had only one to three vehicles to choose from. Second, I had a number of telephone exchanges with the salesperson (Paul Wagner) before deciding to visit the dealership. Paul answered all my questions, provided all the necessary information while carefully using closing techniques without any pressure. The price on the new vehicle was fair, the price on the trade-in was fair and I got the best deal I could get on a lease, in comparison with the other 3 dealers. The salesperson, the sales manager and the leasing manager were all very friendly and helpful. Overall a very pleasant experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Advertised 05' Tundra truck N/A

    I was interested in an 05' Tundra and contacted the facility about it. A salesperson called me about buying the truck. I drove to the facility onl...


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    I was interested in an 05' Tundra and contacted the facility about it. A salesperson called me about buying the truck. I drove to the facility only to find the truck was in poor shape w/damage on the right side and wouldn't start. The salesperson assured me that the truck would be in perfect condition if I was interested in purchasing the vehicle. We then went inside only to learn that the truck was not going to be available because it would cost to much to fix it! What a waste of time and gas and then not to be offered even the smallest incentive to come back in lieu of the condition of an advertised 'special'!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Outstanding experience buying a car from Kelvin G.

    We cannot say enough about Kelvin G, our salesperson, who sold us our beautiful, new siena. We did extensive research for a new minivan and narrow...


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    We cannot say enough about Kelvin G, our salesperson, who sold us our beautiful, new siena. We did extensive research for a new minivan and narrowed it down to the siena for reliability, safety, value and the praise from family and friends who already owned the siena. Through online research, we found out what others had paid, and I then called Johnston's Toyota. I spoke to Kelvin G. who was able to match a fantastic price. We arrived for a test drive, and Kelvin met us with the keys. Kelvin was kind, informative, and made the whole process easy. He was able to get us a great trade-in price for our fourteen year old minivan. He helped program my cell phone numbers into the blue tooth and offered to be available for any other questions. We filled out the paperwork with Rich who was also a pleasure and made the finance process easy.We highly recommend Kelvin G, Rich, and Johnston's Toyota!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    Great experience buying a vehicle from this guys, very friendly and professional, hassle free, they help me find what I was looking for, they made...


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    Great experience buying a vehicle from this guys, very friendly and professional, hassle free, they help me find what I was looking for, they made buying a vehicle fun and stress free, not like other dealers in the area, I highly recommend this guys and I will definitely come back here the next time.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing & Hassle Free

    This is the 2nd vehicle I purchased from Johnston's and this experinence far exceeded my expectations . Sam Borden was friendly, knowledgeable and...


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    This is the 2nd vehicle I purchased from Johnston's and this experinence far exceeded my expectations . Sam Borden was friendly, knowledgeable and not the typical pushy salesman. He was geniunely concerned in helping us to purchase the right vehicle and I was impressed by his passion for cars. He had a wealth of knowledge and really made this purchase easy and hassle free. I really felt comfortable with this purcahse and look forward to dealing with him again in the future.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Experience

    Just bought a new 2012 Toyota Camry - LOVE IT!! Overall great experience. Professional and Courtesy!


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    Just bought a new 2012 Toyota Camry - LOVE IT!! Overall great experience. Professional and Courtesy!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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