Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.0
20 lifetime reviews.
  • Outstanding customer service and follow-up

    I can't sing the praises of Rockland Motors loud enough! We drove down from RI to purchase a car there, and Joe oversaw some repairs we requested ...

    Dealer Response

    It is always truly a compliment when a customer drives such a distance for a vehicle and we truly satisfy their needs. Thank you again and hopefu...


    Show Full Review

    I can't sing the praises of Rockland Motors loud enough! We drove down from RI to purchase a car there, and Joe oversaw some repairs we requested before we took ownership of the car. The repairs weren't made by the of the business day and Saturday, and we had to return to RI. Joe organized for the car to BE DRIVEN TO US up in RI and our trade-in driven back down. They really went above and beyond...Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is always truly a compliment when a customer drives such a distance for a vehicle and we truly satisfy their needs. Thank you again and hopefully we can help you again in the future.


    Hide Full Review
  • 2 Minutes into a horrible experience

    On 8/30 my husband and I went in looking for a used car we saw on cars.Com. When the salesman came over and we asked about the car he said "gone...


    Show Full Review

    On 8/30 my husband and I went in looking for a used car we saw on cars.Com. When the salesman came over and we asked about the car he said "gone!" He was dismissive and walked away. The whole experience took all of 2 minutes. He didn't ask us if we were looking for anything else or wanted to look at another car. Needless to say we won't go back there. We looked for a car there a few years ago and had the same experience. Hopefully the owner of Rockland Toyota responds so that we can discuss our brief experience. The salesman didn't get a chance to find out that we need to purchase 2 cars. We went to Bill Kolb Jr . Subaru and purchased a Subaru on 8/31. We still need 1 more car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service

    The service at Rockland Toyota is outstanding. Not only was their online site easy-to-use, their dealers are top-notch as well. One dealer in part...


    Show Full Review

    The service at Rockland Toyota is outstanding. Not only was their online site easy-to-use, their dealers are top-notch as well. One dealer in particular, Royce Ramos, was patient, knowledgeable, and attentive to my needs in buying my first car. After visiting many other dealerships, I decided to buy from Rockland Toyota because I was confident in their service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A Memorable Experience

    I was fortunate to purchase my 4th Toyota. For my previous Toyotas, I must have visited over 20 Toyota dealers and my visits were unpleasant. As a...


    Show Full Review

    I was fortunate to purchase my 4th Toyota. For my previous Toyotas, I must have visited over 20 Toyota dealers and my visits were unpleasant. As a recent retired school teacher, I decided to purchase a car as a gift to myself. I wanted to stay in the county; therefore, I was determined to purchase my car at a nearby dealer. Trust me, I prayed before I drove to Rockland Toyota. I began by browsing through the used cars. After a while, Royce Ramos approached my daughter and I. From the moment that Royce spoke to us to the moment that he sold us our 2016 Toyota RAV4 Limited, we were treated like family. Royce answered all of our questions and more. Royce was patient, caring, dedicated, and very informative. Royce Ramos went above and beyond his line of duty. He even spoke to me on his day off. If you are in need of a car, you must visit Rockland Toyota, ask for Royce Ramos, and set your worries aside (FYI, our same last name is a coincidence and we are not related).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent experience!

    Very recently we purchased a Certified Pre-owned Scion xB at Rockland Toyota/Scion. We dealt with Royce Ramos and highly recommend him to anyone i...


    Show Full Review

    Very recently we purchased a Certified Pre-owned Scion xB at Rockland Toyota/Scion. We dealt with Royce Ramos and highly recommend him to anyone in the market for a Scion or Toyota. He is extremely knowledgeable about the Scion brand (more so than other dealerships we visited) and patiently answered all of our questions. He made us feel very confident in our purchase and we plan to seek him out for future purchases. His followup phone calls are a nice touch. All around a very comfortable experience with all employees at Rockland Toyota/Scion. Ask for Royce!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Buying Experience, Highly Recommended

    We had an excellent buying experience at the dealership and would highly recommend to others. My husband and I worked with Royce Ramos. He was ver...

    Dealer Response

    Thank you for the warm words about Royce and your experience. I am glad we were able to live up to the level of service that you expected from us...


    Show Full Review

    We had an excellent buying experience at the dealership and would highly recommend to others. My husband and I worked with Royce Ramos. He was very informative, patient and very thorough in detailing our different options including the pros and cons of the technical aspects of the available cars, financing options and overall practical aspects of our anticipated purchase. Ultimately, it was an easy decision for us to make the purchase and we felt confident and comfortable that we chose the best vehicle for our needs. No pressure. Seamless processing. If we are on the market for another vehicle again, Royce is the person we'll want to talk to.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the warm words about Royce and your experience. I am glad we were able to live up to the level of service that you expected from us. We here at Rockland Toyota appreciate your business and trust.


    Hide Full Review
  • A very happy RAV 4 driver

    There's no other place I would ever buy or lease a car or SUV from only ROCKLAND TOYOTA! I'm a RAV 4 happy person thanks to all the help from Royc...

    Dealer Response

    Thank you very much for the wonderful review. I am thrilled we were able to assist you. See you soon for service. Evan Kuperman GM Rockland T...


    Show Full Review

    There's no other place I would ever buy or lease a car or SUV from only ROCKLAND TOYOTA! I'm a RAV 4 happy person thanks to all the help from Royce!! He makes the process seamless and not stressful but extremely exciting. He's very knowledgeable and he will answer all questions before during and after!! There's no better. So yes I reccommend these guys!! My daughter just got her 2nd leased Scion and yes Royce was the GO to person for her too. The finance person was so nice and helpful. Awesome all around. Oh PS. This is my 2nd RAV4 my 1st I still have. 2005 170000 miles and still runs like a gem and Royces father who worked at Rockland Toyota was my sales guy back then. Check that out!! Just goes to show people how great their sales team is.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the wonderful review. I am thrilled we were able to assist you. See you soon for service. Evan Kuperman GM Rockland Toyota


    Hide Full Review
  • A History of Bad Service Experiences & Long Waits

    I brought my 2013 plug-in Prius into Rockland Toyota for a New York State Emissions Inspection. It's the third Prius we've owned. I opted to wait ...

    Dealer Response

    We apologize for the inconvenience. Next time you need service, give us a call and we will pick up and drop off your car so you do not need to wa...


    Show Full Review

    I brought my 2013 plug-in Prius into Rockland Toyota for a New York State Emissions Inspection. It's the third Prius we've owned. I opted to wait in the waiting area since I was told inspections normally take an hour or less. I was treated in a friendly manner, but the service department kept getting my current 2013 Prius confused with our previous 2012 Prius, which we no longer own, and they called me after I was there 20 minutes to clear up the confusion. Well, I was apparently forgotten and my car sat untouched for over an hour before I noticed it sitting outside. Thinking it was finished, I asked the service advisor about it. (It wouldn't be the first time my car was finished and I wasn't notified. I've made it a habit to look for my car in the parking lot after an hour, as I've found it there several times and discovered it had been finished for a while.) After I brought it to my service advisor's attention, it was brought into the garage relatively quickly, but I still had to be the one to check outside later and see that my car was parked in the lot, and therefore had to ask my service advisor again about the car. All in all, a one-hour state emissions inspection took two-and-a-half hours, and it would've taken longer if I hadn't thought to look and ask. As such, since this seems to be commonplace there, I won't be returning to Rockland Toyota for service OR sales, and I'll be leaving this review on several sites. (Especially since it seems like Rockland Toyota may have paid for identical positive reviews across several sites.) To the General Manager and Service Manager at Rockland Toyota: If you or your service employees are incentivized at all through online reviews or Toyota Corporate customer surveys, I would suggest that you make some significant changes.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize for the inconvenience. Next time you need service, give us a call and we will pick up and drop off your car so you do not need to wait. We strive for 100% excellence and seem to have failed you this time. We intend to make it up to you in the future. Evan Kuperman GM Rockland Toyota


    Hide Full Review
  • Just Purchased a 2015 Scion TC - Perfect

    Just purchased a 2015 Scion TC from Royce Ramos. We have been buying cars at Rockland from Royce for 8 years. Every experience has been perfect. R...

    Dealer Response

    Thank you for 8 years of loyalty. I am glad Royce continues to provide a great buying experience. I hope your vehicle is treating you well and d...


    Show Full Review

    Just purchased a 2015 Scion TC from Royce Ramos. We have been buying cars at Rockland from Royce for 8 years. Every experience has been perfect. Royce knows cars and the competition. He is a pleasure to deal with. No pressure, just straight honest answers. He will get you in the car you want.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for 8 years of loyalty. I am glad Royce continues to provide a great buying experience. I hope your vehicle is treating you well and don't forget about the Scion Boost service program and your included services.


    Hide Full Review
  • Great Experience

    Our family has bought 3 cars at Rockland Toyota and all have been great vehicles. This last time I had the pleasure of working with Royce Ramos a ...

    Dealer Response

    Thank you Greta for the nice words. We hope we can continue to provide outstanding service to you and your family.


    Show Full Review

    Our family has bought 3 cars at Rockland Toyota and all have been great vehicles. This last time I had the pleasure of working with Royce Ramos a great salesperson. Royce is perhaps the most knowledgeable salesperson I've met. He knows cars inside and out and made sure to understand my needs as busy, working mom with two boys who play a lot of sports. My car is my second home, so it's important that I can be comfortable feel safe and have it easy to clean since there is a lot of eating done one the road. These requirements lead Royce to recommend that I not get the highest end model of the Highlander I was looking at but instead the mid level model. I saved $3000 or so by going with that model and I have the perfect car for me. We'll be going back to Rockland the next time we want to get a new family car. I'll also say that the service department is wonderful- always very professional and timely.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Greta for the nice words. We hope we can continue to provide outstanding service to you and your family.


    Hide Full Review