Napleton Ford in Libertyville

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Napleton Ford in Libertyville Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2019

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Wheel Balance

$69.95 and up*

Oil, Filter Change

$39.95 and up*

Tire Rotation

$27.95 and up*

Wheel Alignment (FWD)

$89.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
324 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 1, 2020

    Another greedy, dishonest and manipulative dealership, they will take your deposit and then sell that vehicle from under your nose and blame iton"company... policy". Well if your policy is being dishonest and manipulative you better review it!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 6, 2020

    Really good customer service. We purchased our brand new F150 like a week ago, best dealer experience ever, Richard Randazzo was amazing, thank you guys... so much.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 29, 2017

    We never brought our car to Napleton before but Bob Y in the service department was so helpful, we will definitely come back. He really knows cars, was... nice and funny. Thx, Gert and Sandy

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2020

    We stopped to look at cars in the lot. Dave Melamed came out to see us (social distancing applied) and was so helpful We told him what we wanted (we... had been considering another Hyundai) The car was on the lot, he gave us a quote (before trade in). He was so tuned in to what we were looking for and so nice to come to us outside, without an appointment, the very next morning, we called him to hold the car and two days later we're driving it home. We're very pleased.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    January 26, 2020

    They were nice and fast and did not push anything on me. Everyone was laid back. It was a pleasure. I wish they had a little more selection.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 23, 2019

    Once again the after factory extra warranty has covered NOTHING! 2 cracked windshields later (covered cost of one window after yelling I could see the... patch in my sight line)a broken sunroof they finally fixed after yelling and screaming, a broken rear view passenger mirror (wouldn’t cover), flat tires (different brand an unmatched spare that took some yelling and screaming to get replaced. The truck is a 2018. Don’t fall for the extra warranty. It covers NOTHING

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2019

    I purchased a used SUV from sales consultant, Cecilio Ruiz, he was willing to explain everything to us and is willing to follow up and answer any questions.... A very good experience. I would recommend him as a sales consultant and find the dealership to be of great service..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 23, 2019

    Just wow. I bought a used Acura RDX from Napleton Ford. Nothing could have gone any better. From the initial inquiry with Gabrielle, through the entire... purchase and even to where I needed service performed on it, everything was great. Throughout the buying process, Gabrielle and Steve, the used car manager, did everything they could to get me approved, lowering the sticker price, giving me top dollar on my trade in, they made SURE that I was driving out of there happy with my monthly payments. I couldn’t have been more grateful to them that night . That is until I had to bring my car in for service. I was not under any warranty at all, but it is clear to me that Steve and his dealership want to create lifelong relationships with their clients, and that’s why he took care of my issues. For that I cannot thank Steve and Gabrielle enough. I know I was probably a pain for them , but they never let me get to them. They were very professional through and through. I know I will definitely be coming back here for my next vehicle. Even though this dealership is FAR for me, the excellent dedication to customer service is what is going to keep me coming back!! Oh and they threw in a whole year of oil changes for FREE! It may not be much for some, but I didn’t even buy a Ford, and that is huge to me as a customer, even though I change my own oils. I will update or write a new review when I come buy a car from them again in 4 years!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2019

    The experience from the moment you walk in is very welcoming. Negotiating was very fair and getting to know the sales team was a pleasure. Rich and Paul... were a pleasure to work and made this experience a very good one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2019

    Paul has given me the best experience at this dealership. There isn't anyone else I would ask for other than him. I will be sure to refer my friends and... family to him for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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