Reviews
Great salesman.
Great salesman. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again.
Great salesman.
Great salesman. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Napleton Ford provided quality and professional service
Napleton Ford provided quality and professional service and the new car was in fantastic condition upon delivery. Richard the sales consultant was extremely knowledgeable and professional helping me navigate all the controls in the 2026 Platinum Explorer. I truly appreciate his time explaining the workings of this amazing vehicle.
Napleton Ford provided quality and professional service
Napleton Ford provided quality and professional service and the new car was in fantastic condition upon delivery. Richard the sales consultant was extremely knowledgeable and professional helping me navigate all the controls in the 2026 Platinum Explorer. I truly appreciate his time explaining the workings of this amazing vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I love the Napleton-Libertyville guys!
I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton
I love the Napleton-Libertyville guys!
I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a great experience working with Michael R!
We had a great experience working with Michael R! He was friendly, easygoing, and took the time to understand what we were looking for. There was no pressure or pushy sales tactics—just honest help and patience throughout the process. He was also kind and respectful with our kids, which we really appreciated. Overall, Michael made the car-buying experience comfortable and enjoyable. Highly recommend working with him!
We had a great experience working with Michael R!
We had a great experience working with Michael R! He was friendly, easygoing, and took the time to understand what we were looking for. There was no pressure or pushy sales tactics—just honest help and patience throughout the process. He was also kind and respectful with our kids, which we really appreciated. Overall, Michael made the car-buying experience comfortable and enjoyable. Highly recommend working with him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vira was great.
Vira was great. 10 out of 10. Ask for her for sales. They made the numbers work. It didn’t feel like I was being raked over the coals. They made it conversational not like pulling teeth.
Vira was great.
Vira was great. 10 out of 10. Ask for her for sales. They made the numbers work. It didn’t feel like I was being raked over the coals. They made it conversational not like pulling teeth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a friendly, professional, comprehensive and
I had a friendly, professional, comprehensive and pleasant experience. Napleton Ford met all my expectations and more.
I had a friendly, professional, comprehensive and
I had a friendly, professional, comprehensive and pleasant experience. Napleton Ford met all my expectations and more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and attention ro detsil.
Great service and attention ro detsil. Sales very helpful. Fair pricing. I would recommend them.
Great service and attention ro detsil.
Great service and attention ro detsil. Sales very helpful. Fair pricing. I would recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim and Bob were great to work with.
Jim and Bob were great to work with. Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive!
Jim and Bob were great to work with.
Jim and Bob were great to work with. Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jum was very helpful, and did a great job of explaining
Jum was very helpful, and did a great job of explaining all the features of my new car.
Jum was very helpful, and did a great job of explaining
Jum was very helpful, and did a great job of explaining all the features of my new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The folks at Napleton treated us with respect and
The folks at Napleton treated us with respect and honesty. Great people to work with we enjoyed our vehicle and got a great deal.
The folks at Napleton treated us with respect and
The folks at Napleton treated us with respect and honesty. Great people to work with we enjoyed our vehicle and got a great deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car