Napleton Ford in Libertyville

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.9
45 lifetime reviews.
  • Great Experience!

    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta...


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    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta at Napleton Ford of Libertyville, who was head and shoulders above the others in understanding what we were looking for and what we could afford. Mike was helpful and honest about pricing without being pushy. He went out of his way to work with us on a deal for the car we wanted. I felt like he really cared about us as customers. Our overall experience at Napleton Ford was excellent. August Trexler, who took us on a test drive was patient and knowledgable (it was surprising how many salespeople at other dealers did not really know the nuances of their vehicles.) August also came in on his day off to give us a very thorough tutorial on the vehicle when we picked it up. The purchase process was quick and easy, with no catches or last minute surprises. Yes, they offered extended warranties, but were not pushy and did not care that we turned them down. So far, we love our new Escape, it has pretty much every bell and whistle you could want, including the very latest safety features, electronic integration and some pretty cool extras like a lift gate that opens by waving your foot, remote start, a moonroof across the front and back seat areas and even parking assist (which we honestly haven't tried yet.) We've not needed their service department yet, so I can't comment on that. And, we will see if the quality of the Escape holds up a couple years down the road, but so far, it's been fun to drive. Thanks Mike and August, we'll be by for those free car washes!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Used Car for kids

    I just purchased a used car from Napleton. All areas (sales, finance, service) were great to work with. We even had a repair that needed to addr...


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    I just purchased a used car from Napleton. All areas (sales, finance, service) were great to work with. We even had a repair that needed to addressed and they handled it immediately. Thank you to Patrick in sales and Koach in service. Don't let me forget Julie also.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome service!

    Natalie Trimarco in the service department was able to get the scratches on my Ford Escape fixed and made the old car look like new! Excellent ser...


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    Natalie Trimarco in the service department was able to get the scratches on my Ford Escape fixed and made the old car look like new! Excellent service and a quick turn around. Was able to work around my schedule which was great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2000

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"