Napleton Ford in Libertyville

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Napleton Ford in Libertyville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2019

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Wheel Balance

$69.95 and up*

Oil, Filter Change

$39.95 and up*

Tire Rotation

$27.95 and up*

Wheel Alignment (FWD)

$89.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
320 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 15, 2019

    I purchased a used SUV from sales consultant, Cecilio Ruiz, he was willing to explain everything to us and is willing to follow up and answer any questions.... A very good experience. I would recommend him as a sales consultant and find the dealership to be of great service..

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 23, 2019

    Just wow. I bought a used Acura RDX from Napleton Ford. Nothing could have gone any better. From the initial inquiry with Gabrielle, through the entire... purchase and even to where I needed service performed on it, everything was great. Throughout the buying process, Gabrielle and Steve, the used car manager, did everything they could to get me approved, lowering the sticker price, giving me top dollar on my trade in, they made SURE that I was driving out of there happy with my monthly payments. I couldn’t have been more grateful to them that night . That is until I had to bring my car in for service. I was not under any warranty at all, but it is clear to me that Steve and his dealership want to create lifelong relationships with their clients, and that’s why he took care of my issues. For that I cannot thank Steve and Gabrielle enough. I know I was probably a pain for them , but they never let me get to them. They were very professional through and through. I know I will definitely be coming back here for my next vehicle. Even though this dealership is FAR for me, the excellent dedication to customer service is what is going to keep me coming back!! Oh and they threw in a whole year of oil changes for FREE! It may not be much for some, but I didn’t even buy a Ford, and that is huge to me as a customer, even though I change my own oils. I will update or write a new review when I come buy a car from them again in 4 years!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 29, 2017

    We never brought our car to Napleton before but Bob Y in the service department was so helpful, we will definitely come back. He really knows cars, was... nice and funny. Thx, Gert and Sandy

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 31, 2019

    The experience from the moment you walk in is very welcoming. Negotiating was very fair and getting to know the sales team was a pleasure. Rich and Paul... were a pleasure to work and made this experience a very good one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2019

    Paul has given me the best experience at this dealership. There isn't anyone else I would ask for other than him. I will be sure to refer my friends and... family to him for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 27, 2019

    General Manager Kevin, salesman Bill, and sales manager Paul were very pleasing to work with. They were very honest, straight, and knowledgeable about... what they were selling . Great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 26, 2019

    Paul was great—he was genuine, very personable, helpful and so much fun. I would certainly recommend him to assist anyone who is shopping for a car. Paul... and Rich took good care of me and were so easy to communicate with. Great experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 4, 2019

    I visited and the salesman just pre judged us checked credit for my son. We had a cosigner. This salesman said he doesn't care his credit score was zero... he actually raised his voice. We went to another Ford in Gurnee I'm not allowed to name them. My son left with a new Ford fusion and we could have left with another car for my other son. Called napelton Ford and the sales manager could care less about what are experience was there. So I say go to a different Ford there polite, and do anything and everything to help you.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2018

    I ONLY buy cars from Alfredo Mena and with the help of Steve Potts. They never stear me wrong and always come through with a great value. I highly recommend... them.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 19, 2018

    This was my first time purchasing a new car. David Melamed made this the best experience I could have. He walked me through every step and explained everything.... I had a budget and car in mind and he made it work for me. Even my mother and father said I should purchase the car from him because he took the time and energy to make sure i was comfortable making my purchase. I highly recommend David

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    Shopped for a new car
    Did not make a purchase
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