Napleton Ford in Libertyville

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Reviews

Average Ratings

4.9
48 lifetime reviews.
  • Great Experience!

    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta...


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    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta at Napleton Ford of Libertyville, who was head and shoulders above the others in understanding what we were looking for and what we could afford. Mike was helpful and honest about pricing without being pushy. He went out of his way to work with us on a deal for the car we wanted. I felt like he really cared about us as customers. Our overall experience at Napleton Ford was excellent. August Trexler, who took us on a test drive was patient and knowledgable (it was surprising how many salespeople at other dealers did not really know the nuances of their vehicles.) August also came in on his day off to give us a very thorough tutorial on the vehicle when we picked it up. The purchase process was quick and easy, with no catches or last minute surprises. Yes, they offered extended warranties, but were not pushy and did not care that we turned them down. So far, we love our new Escape, it has pretty much every bell and whistle you could want, including the very latest safety features, electronic integration and some pretty cool extras like a lift gate that opens by waving your foot, remote start, a moonroof across the front and back seat areas and even parking assist (which we honestly haven't tried yet.) We've not needed their service department yet, so I can't comment on that. And, we will see if the quality of the Escape holds up a couple years down the road, but so far, it's been fun to drive. Thanks Mike and August, we'll be by for those free car washes!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service on my F150

    Scot Kochan and Paul Werges were awesome. The job was completed quickly and expertly. I would highly recommend this service department to anyone...


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    Scot Kochan and Paul Werges were awesome. The job was completed quickly and expertly. I would highly recommend this service department to anyone. I will bring my other cars there soon.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Simple and Fast Transaction

    Shopped on line and received calls from many dealers for a new Ford Fusion Sport. Napleton Ford was able to locate the exact car with the options ...


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    Shopped on line and received calls from many dealers for a new Ford Fusion Sport. Napleton Ford was able to locate the exact car with the options and color I wanted. They came in with the most competitive price. We discussed all terms over the phone so when I arrived it took less then 15 minutes for the entire transaction. The of course tried to get me to take some of the "other" items, but accepted a single no with each offered. I did take the extended warranty for piece of mind. They were friendly and efficient. Great to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Super Experience

    We came to Napleton Ford with just buying a new Explorer in mind....Wow, what a beautiful showroom. We was greeted at the front by two managers Pa...


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    We came to Napleton Ford with just buying a new Explorer in mind....Wow, what a beautiful showroom. We was greeted at the front by two managers Paul and Mike who introduced me to Dave. Steve appraised our trade in very fairly. Dave took care of all of our needs. We left with not only the new Explorer which was priced online way better than others but we also picked up a new Escape for our daughter. This was a great experience ! Highly recommend Napleton Ford.Kudos to Kevin and the staff there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Used Car for kids

    I just purchased a used car from Napleton. All areas (sales, finance, service) were great to work with. We even had a repair that needed to addr...


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    I just purchased a used car from Napleton. All areas (sales, finance, service) were great to work with. We even had a repair that needed to addressed and they handled it immediately. Thank you to Patrick in sales and Koach in service. Don't let me forget Julie also.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome service!

    Natalie Trimarco in the service department was able to get the scratches on my Ford Escape fixed and made the old car look like new! Excellent ser...


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    Natalie Trimarco in the service department was able to get the scratches on my Ford Escape fixed and made the old car look like new! Excellent service and a quick turn around. Was able to work around my schedule which was great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Just Exceptional !!

    I can be a very tough critic and it is rare for me to voice the word "exceptional" when it come to service. The service that I receive here every...


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    I can be a very tough critic and it is rare for me to voice the word "exceptional" when it come to service. The service that I receive here every single visit is exceptional and nothing but top of the line. Napleton Ford has been servicing my vehicles for ten years plus. They have found me a loaner car when they did not have one available, squeezed me in for an appointment when they were booked solid and welcomed my dog. They even transferred all my stuff for me from one vehicle to the other. Special thanks to Kevin and the whole Service team there like Paul Werges and Scott Curtis for always making me feel like a princess. My experience with Napleton Ford for the last ten years has been phenomenal. Thank you!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • bought a SUV

    They were wonderful, they worked with my budget . I love my SUV. Thank you Mike salesperson, Anthony and John the loan officer. Thank you again ¿


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    They were wonderful, they worked with my budget . I love my SUV. Thank you Mike salesperson, Anthony and John the loan officer. Thank you again ¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Absolutely Amazing Service

    Couldn't say anything less than thank you. Great service as soon as you walk in. Just a great experience overall to buy my car with Napelton Ford ...


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    Couldn't say anything less than thank you. Great service as soon as you walk in. Just a great experience overall to buy my car with Napelton Ford of Libertyville. Special thank you to Dave Melamed for the great hospitality shown to me throughout the whole process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • AN AWESOME BUYING EXPERIENCE

    First, I have to say, I really didn't want to give up my old car, but the miles were getting up there, and I really wanted a safe, reliable car fo...


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    First, I have to say, I really didn't want to give up my old car, but the miles were getting up there, and I really wanted a safe, reliable car for the winter. The best decision I ever made was walking into Napleton Ford! I was greeted by Sales Consultant, Ken Baumann and Used Car Manager, Steve Potts. They were extremely professional in helping me with the car buying process, and treated me like a customer and not a "sale". Words that I never thought I'd use while buying a car include: ENJOYABLE, FAIR, and EASY! All of these things were actually true of this experience. Ken and Steve put my mind at ease, and really went above and beyond to get me the car I wanted, and for the best price! Thank you Ken Baumann, Steve Potts and Napleton Ford! I'm loving my new Fusion, and when it's time for another, I will be back! I highly recommend Napleton Ford! They are the BEST!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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