Napleton Ford in Libertyville

New 877-219-0072 Dealer Website
Used 888-221-6805 Email Dealer
Service 888-509-7941

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Reviews

Average Ratings

5.0
Average based on 32 reviews.
  • Great Experience!

    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta...


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    Car shopping is never easy and being new to the area had us visiting a lot of dealerships for all car brands. Thankfully, we found Mike Chiappetta at Napleton Ford of Libertyville, who was head and shoulders above the others in understanding what we were looking for and what we could afford. Mike was helpful and honest about pricing without being pushy. He went out of his way to work with us on a deal for the car we wanted. I felt like he really cared about us as customers. Our overall experience at Napleton Ford was excellent. August Trexler, who took us on a test drive was patient and knowledgable (it was surprising how many salespeople at other dealers did not really know the nuances of their vehicles.) August also came in on his day off to give us a very thorough tutorial on the vehicle when we picked it up. The purchase process was quick and easy, with no catches or last minute surprises. Yes, they offered extended warranties, but were not pushy and did not care that we turned them down. So far, we love our new Escape, it has pretty much every bell and whistle you could want, including the very latest safety features, electronic integration and some pretty cool extras like a lift gate that opens by waving your foot, remote start, a moonroof across the front and back seat areas and even parking assist (which we honestly haven't tried yet.) We've not needed their service department yet, so I can't comment on that. And, we will see if the quality of the Escape holds up a couple years down the road, but so far, it's been fun to drive. Thanks Mike and August, we'll be by for those free car washes!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great place to buy a Ford

    Great place. I did not have any issues buying my car and felt confident in my purchase. Ask for Cecilio Ruiz when you walk in. He is very knowledg...


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    Great place. I did not have any issues buying my car and felt confident in my purchase. Ask for Cecilio Ruiz when you walk in. He is very knowledgeable and not pushy at all in helping you make the best decisions you could possibly make. I hope he is still there in 5 or 6 year when I will need to purchase again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great sales team

    If you want to buy a vehicle, this is the place to shop. Alfredo and Steve make the best sales duo by far. Just bought my third vehicle within 10 ...


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    If you want to buy a vehicle, this is the place to shop. Alfredo and Steve make the best sales duo by far. Just bought my third vehicle within 10 months If you want to buy a vehicle, this is the place to shop. Hope to buy one more before the end of the year.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • John and Laura Berthiaume

    We were so happy with our experience in buying a used Van. Bill Swanson our salesman did an excellent job. He was professional and very accommodat...


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    We were so happy with our experience in buying a used Van. Bill Swanson our salesman did an excellent job. He was professional and very accommodating. Donna in the finance dept was pleasant and also very professional. We would recommend our family and neighbors to buy at Napleton Ford. Thank you for yopur great servive and we look forward to doing business with you again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No pressure online sales

    Contacted online they followed up and were very professional, no pressure sales tactics would recommend contacting and doing business with. Will m...


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    Contacted online they followed up and were very professional, no pressure sales tactics would recommend contacting and doing business with. Will monitor there inventory in future

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience with sales / management / service

    Purchased a pre driven car at Napelton Ford. Tim Barcal was great to do business with as well as Steve, one of the managers. Addionally, Rena and ...


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    Purchased a pre driven car at Napelton Ford. Tim Barcal was great to do business with as well as Steve, one of the managers. Addionally, Rena and Juston in servive were very helpful in doing some additional 'prep' work on my vehicle. Thanks to all of them to make my first experience with Napelton Ford a very 'positive' one.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Most Enjoyable Buying Experience

    What a pleasure we had dealing with Napleton Ford in Libertyville Tim Barcal and Kevin Gordon made our purchase of Ford Fusion an easy decision wi...


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    What a pleasure we had dealing with Napleton Ford in Libertyville Tim Barcal and Kevin Gordon made our purchase of Ford Fusion an easy decision with their honest an informative answers to all our questions. Great experience for us

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Customer Service

    This was my first time ever buying a car. Tim Barcal was so helpful with everything and had such a positive attitude that made everything much mor...


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    This was my first time ever buying a car. Tim Barcal was so helpful with everything and had such a positive attitude that made everything much more enjoyable. I learned a lot throughout the whole process and Tim is such a genuine guy. I loved this entire process because there was no pressure. Tim took his time showing me cars that would work well for my situation as a first time buyer. He worked hard to get the best used car for the best deal! I highly HIGHLY recommend Napleton Ford and Tim! Best experience I could ever ask for!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Sales, Great Service

    Recently bought two vehicles from Napleton Ford. Great sales personnel in Alfredo Mena and Steve Potts. Great service department, which includes J...


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    Recently bought two vehicles from Napleton Ford. Great sales personnel in Alfredo Mena and Steve Potts. Great service department, which includes Jason, Rena and Luke. I will visit Napleton first when looking for the next vehicle, possibility as early as this summer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service associate

    I bought my escape for the ford and I take it to get service and the service representative Natalie it's one of the best people I have worked with...


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    I bought my escape for the ford and I take it to get service and the service representative Natalie it's one of the best people I have worked with she always gets me in and out as fast as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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