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Reviews

Average Ratings

4.4
Average based on 44 reviews
  • Awsome Dealership!

    Service at Lexus of Queens I was ASTONISH! They have the ultimate best service and customer service. Everyone from when I pulled in to go inside t...

    Dealer Response

    Thank you so much for taking the time to let everyone know what a truly pleasurable experience you had while shopping for a car. I am so glad that...


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    Service at Lexus of Queens I was ASTONISH! They have the ultimate best service and customer service. Everyone from when I pulled in to go inside to check in all employees are extremely courteous & friendly .Andrew was my salesperson, I could not be more please with his excellent service. He was very friendly, Funny, Patience, and Upfront. He understood my situation and wanted to get me the best deal possible. It was very refreshing to deal with an Honest sales person. This is my 1st LEXUS, which was never my intention to buy, but to just shop around. What can I say with a smart and intelligent sales person like Andrew he makes anything possible :) . You will not find a service dealer who gives you better service, and listens to your needs and concerns. And the Icing on the cake for me was the Finance process ,It was extremely quick. And if you have any issues with your car they will even give you a loaner free until they fix your car. " Really Top Notch Service". The good thing about this dealership is they really care for their customer needs while waiting to be attended to. Their waiting room is very welcoming and is packed with snacks, sodas, water, cappuccino machine, and candy bars to meet their customer needs. They aim to PLEASE!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to let everyone know what a truly pleasurable experience you had while shopping for a car. I am so glad that Matthew, along with our entire team, made you feel so comfortable that you purchased a Lexus that same day, while your intention was to just shop around. Providing our guests with the "Lexus experience" that you mentioned is very important to us. It is what hopefully makes us stand out when the decision comes down to what car to buy and from whom! We know you had many choices as to where to get your Lexus so we truly appreciate that you chose us. Please don't hesitate to let us know if we can be of any further assistance. Thank you once again and please enjoy your new Lexus for many,many miles. Ken Wartel, General Manager.


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  • miss omething

    not really professionaln not really customer satisfaction s she tried to give negative information about lexus of manhattan,


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    not really professionaln not really customer satisfaction s she tried to give negative information about lexus of manhattan,

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Customer Service

    Lexus Of Queens, hands down one of the best dealership I ever deal with and had the pleasure of doing business with. 1st of all I would like to ap...


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    Lexus Of Queens, hands down one of the best dealership I ever deal with and had the pleasure of doing business with. 1st of all I would like to apologized of putting a review before with a wrong sales rep name, It was Matthew Villacis instead of Andrew. Matthew Villacis was my salesperson, he went above & beyond his duties making sure I was informed & taken care of, throughout the entire process. I never once felt rushed or pressured to make a decision. He gave me honest opinions & a quote that I was satisfied with, even though my intention was to never buy a car ,but to just shop around. He was very friendly, Funny, Upfront & patient. I could not be more please with his Excellent service & for me it was very refreshing to deal with an honest salesperson who understood my concerns. And if you have any issues with your car they will give you a loaner free while they fix your car. " Really Top Notch" The icing on the cake for me was the Finance Processing it was extremely quick I was astonished. My experience here made me believe in the Lexus Brand. Everyone was extremely helpful with a smile at every turn. their waiting room was very welcoming with packs of snacks, sodas, water, cappuccino machine, and candy cars to meet their customer needs while waiting to be attended to. Having someone hold a door, to the amount of details, that is put into making sure their clients enjoy every moment, of the Lexus dealership experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Excellent Service

    Prompt response and excellent customer service. Process took a little longer than expected.

    Dealer Response

    Hello again, I would like to take this opportunity to thank you for your feedback. It was our pleasure to assist you with finding the right veh...


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    Prompt response and excellent customer service. Process took a little longer than expected.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello again, I would like to take this opportunity to thank you for your feedback. It was our pleasure to assist you with finding the right vehicle and we are looking forward to getting the opportunity to do so again, in the future. If you should ever feel that you require further assistance with your Lexus, please feel free to reach us at, (866) 504-0980. Ken Wartel General Manager


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  • Sales and Service

    So I waited to write my review about my brand new car purchase until I went in for my first service. The new car purchase and service process were...

    Dealer Response

    Hello Mr. Smith, I would like to thank you for your kind feedback and recommendation. It was our pleasure to assist you with your vehicle servic...


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    So I waited to write my review about my brand new car purchase until I went in for my first service. The new car purchase and service process were streamlined and efficient. Hassle free purchase and servicing. All in all great job. My daughter is going to need a car soon and I plan to use Lexus of Queens.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Mr. Smith, I would like to thank you for your kind feedback and recommendation. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 743-2440. Ken Wartel General Manager


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  • Great customer service

    My service rep did an outstanding job addressing all my needs. Amazing customer service. Would definitely go back for service when the time comes.

    Dealer Response

    Hello again, From everyone at Lexus of Queens, we thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicin...


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    My service rep did an outstanding job addressing all my needs. Amazing customer service. Would definitely go back for service when the time comes.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello again, From everyone at Lexus of Queens, we thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 743-2440 Ken Wartel General Manager


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  • Service department

    Lexus of Queens has provided me with great service on my vehicle. When it comes to customer service they are the best. I'm always pleased with the...

    Dealer Response

    Good afternoon, I would like to thank you for your kind feedback and recommendation. It was our pleasure to assist you with your vehicle servici...


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    Lexus of Queens has provided me with great service on my vehicle. When it comes to customer service they are the best. I'm always pleased with the outcome of my vehicle. I would gladly recommend any Lexus owner to come to Lexus of Queens so they can experience the great service

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Good afternoon, I would like to thank you for your kind feedback and recommendation. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 743-2440 Ken Wartel General Manager


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  • Another Great Experience

    Worked through salesman Henry agin. He was quick, and we negotiated a great price. He is a very pleasant person to deal with. As a woman, I actual...

    Dealer Response

    Good evening Susan, I would like to thank you for taking the time to provide your kind feedback and recommendation, they are greatly appreciated....


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    Worked through salesman Henry agin. He was quick, and we negotiated a great price. He is a very pleasant person to deal with. As a woman, I actually enjoyed the car leasing experience and will see Henry again in 3 years for my next ES350.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Good evening Susan, I would like to thank you for taking the time to provide your kind feedback and recommendation, they are greatly appreciated. Working with you was a real pleasure and I am looking forward to assisting you again in 3 years! If you ever feel like you require further help with your current ES 350, please don't hesitate to contact me at, (866) 504-0980. Henry Chan


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  • Great service

    I was actually shocked how good they treated me. They showed me a variety of cars thats fits my needs and at the best price u can imagine. Everyon...

    Dealer Response

    Hello Mr. Nicholson, I would like to take this opportunity to thank you, for providing your review and recommendation. I am happy to learn that y...


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    I was actually shocked how good they treated me. They showed me a variety of cars thats fits my needs and at the best price u can imagine. Everyone was jus so nice to me, i would definitely recommend any and everyone to at least go in and see what great cars n services they offer....

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hello Mr. Nicholson, I would like to take this opportunity to thank you, for providing your review and recommendation. I am happy to learn that you were satisfied with the experience you had, while at our dealership, and we all are looking forward to seeing you again! If you should ever require assistance with anything Lexus related, please feel free to reach us at, 1-866-504-0980. Ken Wartel General Manager


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  • Professionalism!

    Everyone here is excellent at making the customer feel important. We were taken care of from the time I arrived, until the time I drove off in my ...

    Dealer Response

    Good afternoon Simon, Thank you for providing your feedback to us. I am happy to know that you and your wife were satisfied with the Sales experi...


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    Everyone here is excellent at making the customer feel important. We were taken care of from the time I arrived, until the time I drove off in my new GS. Thanks to my salesman Peter LoBianco for being patient and for answering all of our questions. My wife and I couldn't be more happy!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Good afternoon Simon, Thank you for providing your feedback to us. I am happy to know that you and your wife were satisfied with the Sales experience in which I provided you with. I look forward to assisting you in the future. If you feel like you might require help with anything relating to your GS before then, please don't hesitate to contact me. You can reach me at, (866) 504-0980. Peter LoBianco


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