[{"id":263791,"firstName":"Ozzy","lastName":"Quintana","titleText":"Sales Associate","emailTxt":"ozzy.quintana@bayridgetoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/594334e5e2cb.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":264148,"firstName":"Miguel","lastName":"Collado","titleText":"Sales Associate","emailTxt":"miguel.collado@bayridgetoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/8f9a509ae2da.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":263808,"firstName":"Karmelia","lastName":"Marcus","titleText":"Pre Owned Sales Associate","emailTxt":"karmelia.marcus@bayridgetoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/6fe0089a38e1.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":143859,"firstName":"Mustafa","lastName":"Elliada","titleText":"Finance Manager","emailTxt":"Mustafa.Elliada@bayridgetoyota.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/79d402f8-2043-4588-bbdc-2738cd02f543.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":143846,"firstName":"Jerry","lastName":"Rosario","titleText":"Sales Associate","shortBioText":"","emailTxt":"jerry.rosario@bayridgetoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/eda09277-4574-46fa-ba65-aaca782b0ffc.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":316957,"firstName":"Juan","lastName":"Lebron","titleText":"Pre-Owned Manager","emailTxt":"juan.lebron@bayridgetoyota.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/0474e0c82ca0.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":263809,"firstName":"Ronald","lastName":"Chu","titleText":"Pre Owned Sales Associate","emailTxt":"Ronald.chu@bayridgetoyota.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/04371e1a80eb.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283525,"firstName":"Mohammed","lastName":"Chaudhry","titleText":"Sales Associate","emailTxt":"mchaudhry@bayridgetoyota.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/09933a397320.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":73469,"firstName":"Danny","lastName":"Chan","titleText":"Manager","emailTxt":"danny.chan@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/c9b02b2c-460b-4cf9-812d-7ce0c6f7d638.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":263813,"firstName":"John","lastName":"Pecoraro","titleText":"Service Manager","emailTxt":"john.pecoraro@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/d21a9f83fa20.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":264147,"firstName":"Rohan","lastName":"Khadka","titleText":"Sales Associate","emailTxt":"khadka@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/6d3b2c5c6650.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":263804,"firstName":"Stanley","lastName":"Nnamani","titleText":"Sales Manager","emailTxt":"stanley.Nnamani@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/2c42383e142c.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":337155,"firstName":"Jackie","lastName":"Wong","titleText":"Service Adviser","emailTxt":"jackie.wong@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/a554859430b7.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":300794,"firstName":"Moe","lastName":"Abusbeih","titleText":"Service Advisor","emailTxt":"mabusbeih@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/f3c367b3d259.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":143844,"firstName":"Val","lastName":"Sankis","titleText":"Sales Associate","shortBioText":"","emailTxt":"val.sankis@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/e838cdf5-2fae-4fdf-80ea-6de2bfc3799c.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283527,"firstName":"Jake","lastName":"Chen","titleText":"Sales Manager","emailTxt":"cchen@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/f30c15807baf.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":263792,"firstName":"Lenny","lastName":"Udler","titleText":"Sales Associate","emailTxt":"lenny.udler@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/23c9f5c26b2a.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":300793,"firstName":"Mohamed","lastName":"Abouzeid","titleText":"SalesManger","emailTxt":"mabouzeid@bayridgetoya.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/b27ca20379cc.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580623,"firstName":"Will","lastName":"Shi","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Willbayridge629@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/82c865f19bc8.jpg","drDealerId":19248,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283533,"firstName":"Wilson","lastName":"Lee","titleText":"Sales Associate","emailTxt":"wlee@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/990d7203f066.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283536,"firstName":"Danny","lastName":"Wang","titleText":"Sales Associate","emailTxt":"dwang@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/9e87dfc273ec.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":333643,"firstName":"Ivan","lastName":"Chung","titleText":"Sales Associate","emailTxt":"Ivan.Chung@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/35bbdee6b4a7.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581622,"personPtyId":37147157,"firstName":"Jaime","lastName":"O'Neill","titleText":"advertising","emailTxt":"joneill@spadvertising.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/bd276ef6434a.jpg","drDealerId":19248,"dealerEmpStartDtUtc":"1191196800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":580627,"firstName":"Binod","lastName":"Shrestha","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Binod_shrestha@hotmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/316be7b3b9d4.jpg","drDealerId":19248,"dealerEmpStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580615,"firstName":"Christine","lastName":"Tejada","titleText":"Sales Consultant","emailTxt":"sales12345@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/31758ab75214.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":300792,"firstName":"Dmitriy","lastName":"Zverev","titleText":"Sales Associate","emailTxt":"dzverev@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/407d2db44da0.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580560,"firstName":"Ethan","lastName":"Zhang","titleText":"Sales Consultant","shortBioText":"","emailTxt":"ethan97.zhang@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/649f79825137.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580576,"firstName":"Giorgi","lastName":"Nikolaishvili","titleText":"Sales Consultant","emailTxt":"giorgi.nikolaishvili@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/157f097322f7.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580558,"firstName":"Mamdoh","lastName":"Khalil","titleText":"Sales Consultant","emailTxt":"mamdo32@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/c8fb6150b727.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580617,"firstName":"Mohammad","lastName":"Kifayeh","titleText":"Sales Consultant","shortBioText":"Welcome to bay ridge Toyota my names mohammad , you can call me Moe k I\u001am here everyday except Thursday and I Will love to work with you ask for me!","emailTxt":"Mohammadkifayeh@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/1fa271dfbecb.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283529,"firstName":"Shien","lastName":"Huang","titleText":"Sales Associate","emailTxt":"shuang@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/f3a597aa39b4.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580593,"firstName":"Simon","lastName":"Luo","titleText":"Sales Consultant","emailTxt":"Simonluocanhui@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/15aa6a64f67f.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":585054,"firstName":"Willy","lastName":"Alzamora","titleText":"Salesman","emailTxt":"w.alzamora@bayridgetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/19248/employees/10a2a4dba144.jpg","drDealerId":19248,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Bay Ridge Toyota

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 7:00 PM

Bay Ridge Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2015

Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionalswill provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.

...



Our service department offers the best in automotive service to our customers. We are proud of our state-of-the-art facility, which features the most current diagnostic and repair equipment available. Our highly trained, factory technicians share in the sentiment that you and your vehicle deserve only the best of care.

"Toyota---Moving Forward!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
578 lifetime reviews. Includes reviews of Bay Ridge Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 16, 2019

    Undoubtedly the best car buying experience we've ever had. Ozzy and his team helped us select the exact car we needed and made the process as seamless... as possible. Highly recommend Ozzy to anyone who wants to find the perfect car for their personal situations along with the best deals in town.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear you found the exact car you and yours was looking for. Thank you for the amazing review and we hope to see you at Bay Ridge Toyota... again soon. Until then, take care!


    Worked with:
    Ozzy Quintana

    Sales Associate

    (5.0) 72 reviews

    Miguel Collado

    Sales Associate

    (5.0) 14 reviews

    Mustafa Elliada

    Finance Manager

    (4.7) 33 reviews

  • 5.0 out of 5
    November 6, 2019

    I have been here and dealt with Mr. Chaudhry who was very professional and helpful. Highly recommend this place for their service and professionalism.... Shah

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Shah for the amazing review! We strive for perfection with every visit here at Bay Ridge Toyota and we're happy to hear you received such am...azing experience. We look forward to your next visit!


    Worked with:
    Mohammed Chaudhry

    Sales Associate

    NOT RATED

  • July 21, 2014

    There is nothing worse than being on vacation and experiencing a car accident. Last week that happened to my family. The front end of our Toyota Corolla... was considerably smashed in. As Ontario, Canada residents we googled Brooklyn Toyota dealerships and their reviews to find a reputable place to have our car towed too. We were not disappointed, Bay Ridge Toyota lived up to the excellent reviews. Upon arrival at Bay Ridge Toyota, Alan Mok took us under his wing. He accessed the damage and timeline to fix, he allowed us to use his office phone for a detailed conversation with our auto insurance. Alan Mok provided us with exceptional customer service, kept us calm in a very stressful situation, offered us beverages, pizza for lunch and continued to check in with us while we waited to keep us updated with the progress. Our auto insurer decided to tow our car back to Ontario to repair. This dealership made no profit on us but they still went over and above to assist us with our difficult situation. Alan Mok went over and above by phoning us while we were driving home (Saturday) to tell us the car had yet to be picked up and then phoned us again on Monday to say that it had been picked up. Alan, we cannot thank you enough for the excellent customer service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Toporowski Family, Thank you for your wonderful review. We are filled with happiness to learn that our Bay Ridge Toyota staff went above and beyond fo...r you and your family. If you are ever in town again and need assistance, Please do not hesitate to call. Jillian Giuffre 718-439-7888

  • 5.0 out of 5
    October 27, 2019

    My spouse And I entered bay ridge Toyota knowing exactly what we wanted. Ozzy greeted us and wasted no time in showing us what we had in mind which was... a 2014 Toyota RAV4 XLE, took it for a test drive and all was well. My spouse wanted to look into something a little newer so we ended up looking at the same car just a little newer (2016) model. Ozzy let us take that one for a spin. We decided on the newer model and from there we go straight to paperwork. He wasted no time in contacting us as soon as we got an approval, we went on to sit with Vinny who helped us out in regards to insurance and was amazing as well and was very detailed with the info. Then we sat with Jerry the finance manager who was absolutely AMAZING explained everything to us in detail in regards to the loan and payments and so forth. We left absolutely HAPPY. Everyone here was so personable. I love that Ozzy was attentive and didn't try to push a different model or version on us. I couldn't recommend this place enough very homey vibe. If you're going here ask for OZZY he's the bomb !!! Thanks so much.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey there! We are happy to hear that you had a great experience with us here at Bay Ridge Toyota. We strive for perfection and our staff are more than... happy to provide excellent service to ensure you're experience is great. We're happy to hear you were made to feel homey, and that everyone provided professional, knowledgeable service as well! Thank you for your business and we hope to see you and yours here again soon!


    Worked with:
    Ozzy Quintana

    Sales Associate

    (5.0) 72 reviews

  • 1.0 out of 5
    October 13, 2019

    My friend bought a car at another car dealership for 4 thousand dollars cheaper than me. The cars have the same configuration - Prius Prime. They also... offer a lower percentage on the loan for the purchase of a warranty, telling that you can cancel it anytime but they will try not to let you do it and will lie to you. The financial manager who works there is very nice when you are buying a car and humiliates you when you ask him to explain why they take some additional money for extra options which actually where never installed. I have never encountered such deception as here in this dealership throughout my whole life. Dear Toyota Bay Ridge, if you respond by telling that I never bought a car from you as you are responding to everyone else, I will attach photos that prove that I actually bought it.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr Pauliukevich My name is Vincent Tepedino, I am the General Manager here at Bay Ridge Toyota. I would like to Invite you in to see me at your earlie...st convenience to go over your purchase. I would also ask, if possible, to bring your friends bill of sale with you, so we can compare them together. We pride ourselves on the deals we give our customers and you are protected by our 110 percent price guarantee on the purchase price of your car. As far as any warranties purchased, if you are not 100 percent satisfied, I will do the paperwork myself to cancel, all I ask is for you to come by so I can go through everything with you. I can be reached by phone or e mail 718 439 7888 or vtepedino@bayridgetoyota.com. Thank you, Vincent Tepedino

  • 5.0 out of 5
    October 11, 2019

    Ozzy was extremely helpful. He answered every question that I had and was very respectful through out the whole process. Me and my family want to thank... you so much. Will definitely refer some friends to you !

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nicole, Thank you so much for choosing Bay Ridge Toyota. We're glad that Ozzy was able to assist you and make the entire process simple and enjoyable.... Thanks again for your business and support.


    Worked with:
    Ozzy Quintana

    Sales Associate

    (5.0) 72 reviews

  • 5.0 out of 5
    October 4, 2019

    My experience with Bay Ridge Toyota was a breath of fresh air my sales guy ELVIS made my purchase such an easy purchase he explained everything to me... and made sure I understood every thing that was going on, I would recommend BAY RIDGE TOYOTA and ELVIS to everyone I know buying a car GO TO BAYRIDGE TOYOTA GUYS.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey there! Thank you so much for the amazing review and recommendation of our staff here at Bay Ridge Toyota. We do our best to provide excellent serv...ice and we're happy to hear your visit was a breathe of fresh air. Thank you again and we hope to see you soon!


    Worked with:
    Jerry Rosario

    Sales Associate

    (4.9) 35 reviews

  • 5.0 out of 5
    September 10, 2019

    I just recently bought my 2019 Toyota Highlander and i must say Karmelia Marcus has demonstrated excellence and professionalism throughout the entire purchasing...great... job!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Derrick, thank you for the amazing review! We always strive for perfection here at Bay Ridge Toyota and we're happy to hear our staff was there to... make your experience as excellent and professional as possible. Thank you again, we hope to see you soon, and enjoy your new Highlander!


    Worked with:
    Karmelia Marcus

    Pre Owned Sales Associate

    (5.0) 19 reviews

  • 1.0 out of 5
    September 4, 2019

    This customer service review for Bay Ridge Toyota for the date of September 3rd 2019 is to inform all perspective Toyota customers and employees alike... of the poor quality review I am writing. I had my car ready for review/inspection and I came to Bay Ridge Toyota at 8 a.m. in the morning to have the work done. I was promised that the job would be done within the hour of arrival. When I arrived to the dealership at 4 p.m, I was shocked to see that not only was the work not done, but my car was not even given the light of day of notice. My review for this place is not even one star out of five. The excuse given to me that day was simply that it was forgotten. Had I not came to the dealership to retrieve my car, my car would have collected dust. I am letting employees and customers alike know of how I was treated and what you should beware of when dealing with this place. No one will pay attention to you and most importantly; everyone will bombard you with crocodile tears and false apologies for their own incompetence. As a dissatisfied customer; I hope that this customer service review was helpful to everyone and hopefully the management at Bay Ridge Toyota will improve its services and attitudes towards their customers in the future.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Olena, we would like to hear more about your experience here at Bay Ridge Toyota and to see what we can do to make it better. At your earliest con...venience, please contact Danny Chan, the General Sales Manager, at 855-567-8901. Thank you and we're looking forward to your call.


    Worked with:
    John Pecoraro

    Service Manager

    NOT RATED

  • 5.0 out of 5
    August 25, 2019

    Thanks to Ozzy who made my car buying experience quick and easy. I came in, told him what I was looking for and he gave me a few options to look at. I... took the car out for a test drive and by the time I came back, he gave me info on the options for financing my vehicle. Came back the following day, and had my car in hand in a short amount of time. Thanks to the finance department- Michael and Ozzy for making it such a painless experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! We're so glad you had a great experience with us at Bay Ridge Toyota, thank you for returning, thank you for your business and we hope to se...e you again. Enjoy your new car!!


    Worked with:
    Ozzy Quintana

    Sales Associate

    (5.0) 72 reviews

View More Reviews