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Reviews

Average Ratings

3.2
Average based on 18 reviews
  • AWESOME CUSTOMER SERVICE!

    There is nothing worse than being on vacation and experiencing a car accident. Last week that happened to my family. The front end of our Toyota C...


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    There is nothing worse than being on vacation and experiencing a car accident. Last week that happened to my family. The front end of our Toyota Corolla was considerably smashed in. As Ontario, Canada residents we googled Brooklyn Toyota dealerships and their reviews to find a reputable place to have our car towed too. We were not disappointed, Bay Ridge Toyota lived up to the excellent reviews. Upon arrival at Bay Ridge Toyota, Alan Mok took us under his wing. He accessed the damage and timeline to fix, he allowed us to use his office phone for a detailed conversation with our auto insurance. Alan Mok provided us with exceptional customer service, kept us calm in a very stressful situation, offered us beverages, pizza for lunch and continued to check in with us while we waited to keep us updated with the progress. Our auto insurer decided to tow our car back to Ontario to repair. This dealership made no profit on us but they still went over and above to assist us with our difficult situation. Alan Mok went over and above by phoning us while we were driving home (Saturday) to tell us the car had yet to be picked up and then phoned us again on Monday to say that it had been picked up. Alan, we cannot thank you enough for the excellent customer service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Service

    I went to have warranty work done. The service advisor couldn't be more friendly and helpful. The work was done quick. Waiting area was clean and ...


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    I went to have warranty work done. The service advisor couldn't be more friendly and helpful. The work was done quick. Waiting area was clean and well stocked with beverage/snacks. Moe was a great service advisor.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Awesome service

    Great experience everyone treating me with respect and got my car done quickly


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    Great experience everyone treating me with respect and got my car done quickly

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great service

    Had my 14 Camry serviced here. Even though it was a last minute appointment JP the service guy was great. Everything was completed perfectly and h...


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    Had my 14 Camry serviced here. Even though it was a last minute appointment JP the service guy was great. Everything was completed perfectly and he kept me informed through the whole process. Thank you JP and the whole Bay Ridge team.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Avoid this dealership!

    I will never go here again. Bad people. Bad service. Bad place.


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    I will never go here again. Bad people. Bad service. Bad place.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • horrible service, very bad

    Called Bay Ridge Toyota car dealership on November 21, 2015 , brought my car for inspection, make next appointment for December 4, 2015. Since the...


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    Called Bay Ridge Toyota car dealership on November 21, 2015 , brought my car for inspection, make next appointment for December 4, 2015. Since then nothing done with my car, they don't know when it will be fixed, today on December 7 th , 2015 I took back my car. Totally waist of my time and car still not fixed.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • bay ridge toyota

    Hi I bought toyota sienna 2009 7 of december2014, when I talk to sales person Emanuel he describe car like all wheel drive, becouse car didn't hav...


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    Hi I bought toyota sienna 2009 7 of december2014, when I talk to sales person Emanuel he describe car like all wheel drive, becouse car didn't have spare tire and hi sad :" it is all wheel drive car and system all wheel drive did not have space for 5th wheel.. and all theese wheel are flat run wheel". So I was happy becouse allwheel drive van it is exectly what I looked for!!! We went to office and other guy Lester Jones ask deposit , we talk about price I was ecited and agree very fast. Next day I brought my car honda cr-v 2010 and plus 6500$ .In two day I bring car to autoshope to check condition of car when we bring it up we see it is a front wheel drive car, it have not "flat run " wheels. I came to toyota bay ridge and ask to give me back my car or my money!!!! Lester Jones sad I cant help you, you sigh contract so it is your problem, Emanuel sad my boss Matt Kass change your car for all wheel drive. I ask is that car going to be same year and about same milege?? Hi sad absolutly. After 3 weeks, they give me only promises, when I sad I connect to toyota usa. Emanuel show me what hi found for me sienna allwheel drive 2006 insted of my 2009 and milege 20000 more then I have, ofcouse I not accepted so hi sad its maximum what hi can did for me.My car was sold 27 of december. When I ask to return car and money Lester Jones sad NO So I need help from general managment of Toyota

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Overall service

    The whole service operation stinks , scheduleing, repeat phone calls, and have no idea why your car is there.


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    The whole service operation stinks , scheduleing, repeat phone calls, and have no idea why your car is there.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Great Service!

    Stan Nnamani-Outstanding Salesperson Excellent/Professional Very satisfied with our new lease. Stan has served us with our last 3 leases; he is pr...


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    Stan Nnamani-Outstanding Salesperson Excellent/Professional Very satisfied with our new lease. Stan has served us with our last 3 leases; he is precise to the point and makes us feel very comfortable. Our salesperson is very professional and informative. We are very happy with our choice and would recommend him and Bay Ridge Toyota to others.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • bay ridge toyota fraut

    Lester Jones sold me used sienna like all wheel drive car. When I sighn tha paper I didnt read it because it iis official Toyota dealer and I trus...


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    Lester Jones sold me used sienna like all wheel drive car. When I sighn tha paper I didnt read it because it iis official Toyota dealer and I trust all info what I hear. 3 dais after I see it car front wheel drive , but sad YOU SIGHN IT NOW ITS YOUR BROBLEM

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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