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Reviews

Average Ratings

4.4
434 lifetime reviews. Includes reviews of Bay Ridge Toyota from DealerRater.com
  • AWESOME CUSTOMER SERVICE!

    There is nothing worse than being on vacation and experiencing a car accident. Last week that happened to my family. The front end of our Toyota C...


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    There is nothing worse than being on vacation and experiencing a car accident. Last week that happened to my family. The front end of our Toyota Corolla was considerably smashed in. As Ontario, Canada residents we googled Brooklyn Toyota dealerships and their reviews to find a reputable place to have our car towed too. We were not disappointed, Bay Ridge Toyota lived up to the excellent reviews. Upon arrival at Bay Ridge Toyota, Alan Mok took us under his wing. He accessed the damage and timeline to fix, he allowed us to use his office phone for a detailed conversation with our auto insurance. Alan Mok provided us with exceptional customer service, kept us calm in a very stressful situation, offered us beverages, pizza for lunch and continued to check in with us while we waited to keep us updated with the progress. Our auto insurer decided to tow our car back to Ontario to repair. This dealership made no profit on us but they still went over and above to assist us with our difficult situation. Alan Mok went over and above by phoning us while we were driving home (Saturday) to tell us the car had yet to be picked up and then phoned us again on Monday to say that it had been picked up. Alan, we cannot thank you enough for the excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Lease Experience
    May 4, 2017

    Ozzy worked with me over the phone and emails to get exact vehicle that we need when we needed it (were swapping old leased car with new one). At ...


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    Ozzy worked with me over the phone and emails to get exact vehicle that we need when we needed it (were swapping old leased car with new one). At the end of the day we were able to complete transaction in single visit to dealership, as when we came everything was ready: new car was waiting for us and all paperwork was prepared and just needed a signature. We drove away in a new car. Excellent experience.

    Does recommend this dealer

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  • Excellent customer service and sales rep
    April 25, 2017

    I was referred by the manager who referred me to Ozzy and it worked out very well. Ozzy took the time to answer all our questions and took the tim...


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    I was referred by the manager who referred me to Ozzy and it worked out very well. Ozzy took the time to answer all our questions and took the time to get all our paperwork prepared. Also worked with two other great people Karim and Mustafa. All Great people.

    Does recommend this dealer

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  • New Lease Experience
    April 21, 2017

    This was my fourth consecutive lease of a Camry! Ozzy Quintana was the sales representative. I met him three years ago with my previous lease. ...


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    This was my fourth consecutive lease of a Camry! Ozzy Quintana was the sales representative. I met him three years ago with my previous lease. At that time he was "learning the trade" He is a truly exceptional young man, who now excels as a sales rep. Best compliment I can pay him is I almost feel I am talking with my son when we get together! A true asset to Toyota

    Does recommend this dealer

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  • Wonderful experience!
    April 9, 2017

    I had a wonderful experience with the staff at this location. They were incredibly helpful and very professional. I would definitely recommend th...


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    I had a wonderful experience with the staff at this location. They were incredibly helpful and very professional. I would definitely recommend them to anyone looking for a car!

    Does recommend this dealer

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  • Service Department
    April 7, 2017

    They've got a lot of improving to accomplish in the service department. Overpriced and horrible time management. Not lacking in effort in trying ...


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    They've got a lot of improving to accomplish in the service department. Overpriced and horrible time management. Not lacking in effort in trying to make things right but when you've been overpriced, you expect more in timely service. Maintenance shouldn't be an all day ordeal. They also need to improve on their communication to the customer and each other.

    Does not recommend this dealer
    Came in for service or repair

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  • They scam you here.
    April 6, 2017

    I'm not sure how this place has a 4.5 rating and how other people got good servic, perhaps we ended up with the wrong salesman and finance manage...


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    I'm not sure how this place has a 4.5 rating and how other people got good servic, perhaps we ended up with the wrong salesman and finance manager but this place ripped my mother off completely. It was smooth talk with the salesman, a lot of bs about discounts and the car costing $28,000. It ended up costing over $42,000 for a USED 2015 Sienna. Like another reviewer said the salesman and finance manager create this scary situation as if your car will fall apart in a couple of years and convince you to take on a bunch of contracts without specifying the true cost of it all. The finance manager had my mother sign on a pin pad unable to review the paperwork until after signing and it was about 9pm so everyone just wanted to get home. We trusted these people and instead of applying our $10,000 downpayment towards the car loan they pocketed it into multiple contracts we don't need for what we found out totaled $7,000 and on top they pocketed another $3,500 in an unspecified charge. I would take my business elsewhere, anyone reading this should caution with this place.

    Does not recommend this dealer

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  • Great Experience!!
    March 30, 2017

    Ozzy is a great dealer and hes willing to work with you, and makes your experience buying a car as smooth as possible. I had a great experience fo...


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    Ozzy is a great dealer and hes willing to work with you, and makes your experience buying a car as smooth as possible. I had a great experience for this being my first time purchasing my car. I totally recommend Ozzy! Great sales man..👌😊

    Does recommend this dealer

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  • New Car Lease
    March 30, 2017

    The staff was so friendly and helpful. Went out of their way to accommodate my schedule. Spent time reviewing the details of the car. Did not r...


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    The staff was so friendly and helpful. Went out of their way to accommodate my schedule. Spent time reviewing the details of the car. Did not rush you through the delivery of my vehicle.

    Does recommend this dealer

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  • Very nice experience
    March 28, 2017

    the staff is so friendly, especially Mark, Juan and Mamdouh were very helpful and cooperative. I bought a certified preowned Toyota RAV4. They hav...


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    the staff is so friendly, especially Mark, Juan and Mamdouh were very helpful and cooperative. I bought a certified preowned Toyota RAV4. They have a great collection of of cars with excellent condition and price.

    Does recommend this dealer

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