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Used 866-495-0758 Email Dealer
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Reviews

Average Ratings

3.4
Average based on 25 reviews.
  • Best car-buying experience I ever had

    Met them at a charity event in the community 5 years earlier. The extent of their pitch was - "If you ever need us, we're here." When it WAS time ...


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    Met them at a charity event in the community 5 years earlier. The extent of their pitch was - "If you ever need us, we're here." When it WAS time for a new car, I checked out other models and dealerships, but I was welcomed as an old friend by Bay Ridge Lexus. NO hard sell, all information accurtae, and a great price.. Service since has been outstanding, always going above and beyond what is required. I have recoomended them to ANYONE intertested in a Lexus, new or used.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 7 found this review helpful. Did you?

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  • bayridge lexus best lexus dealer in NY!

    really nice dealing with sales associate Mustafa..two thumbs up!keep up the good work!

    Dealer Response

    Thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am glad tha...


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    really nice dealing with sales associate Mustafa..two thumbs up!keep up the good work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which we provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager, Bay Ridge Lexus.


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  • NEW STANDARDS AT BAY RIDGE FOR L/CERTIFIED CARS

    Bay Ridge Lexus has their own set of standards to L/certify a car which falls far below the Lexus Corporation specifications. Dents and scratches,...

    Dealer Response

    Hi Mrs. Kirby, I am sorry that we disappointed you and we were not able to do business. The Standard of our Certification is the same as Lexus Cor...


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    Bay Ridge Lexus has their own set of standards to L/certify a car which falls far below the Lexus Corporation specifications. Dents and scratches, even affecting paint, are perfectly acceptable to Bay Ridge. The salesperson, Abe, reminded me several times that it was a used car and their inspection does not include the vehicle’s exterior. He claims to work at the dealership for 2 years. Is he being fallacious or has he not had the chance to read the L/Certified checklist, yet. After leaving in disgust, I called the GM, Eugene, the next day and he had the 3 inch circular dent in the hood removed. However, he claimed he has no money in the car to repair the paint on the hood or bumper. Really? Then why is this car certified? Dealers like this damage the reputation of Lexus. Lexus Corporation needs to take a more active role in monitoring their dealers or their lax attitude will eventually catch up to them. Such that the L/certification program becomes meaningless.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mrs. Kirby, I am sorry that we disappointed you and we were not able to do business. The Standard of our Certification is the same as Lexus Corporate. I know you spent time and money coming here, I would like to reimburse you for your gas and tolls for your trip here and home, please just send me your receipts to Eugene.Woods@BayRidgelexus.com. I am also sorry that I did not call you as I said I would yesterday but planned on calling you this afternoon. At this point I feel that we have come up short and you have determined that we are not the Dealer that you would be comfortable doing business with. I understand. Thank You for your service to our Country as I know you inquired about the Military Discount which Certified Cars are in the Program as long as certain criteria are meet. Regards, Eugene Woods, General Manager, Bay Ridge Lexus.


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  • RUN in the Other Direction!

    This dealership has not integrity! Stay clear! I purchased a pre-owned vehicle, reviewed the car fax with the finance person who completed the sal...

    Dealer Response

    I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I would like to address your concerns with my team a...


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    This dealership has not integrity! Stay clear! I purchased a pre-owned vehicle, reviewed the car fax with the finance person who completed the sale transaction. A few days later, I noticed damage on the car after a long drive. Went to review the car fax that I was told was in my package and it was not there. In a nutshell, ran a car fax myself and found that the car had been in an accident which was NEVER revealed to me. Took it back and they took it and agreed to fix it. Got it back and they did a "patch" job. So, this dealership has not integrity! Stay clear!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I would like to address your concerns with my team and make any appropriate adjustments. Your feedback will help us to improve ourselves for the future, but if you would like to discuss this in further detail, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager.


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  • Very bad service

    don't ever buy a car lease this place, end of the day you will nightmare and head-heck

    Dealer Response

    Hello, I am saddened to learn that you are upset with your dealership experience and I would like to listen to your concerns. Customer satisfactio...


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    don't ever buy a car lease this place, end of the day you will nightmare and head-heck

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, I am saddened to learn that you are upset with your dealership experience and I would like to listen to your concerns. Customer satisfaction is extremely important to us and your situation will be addressed. I would like to invite you to come in, or to call me, in order for me to correct this. I could be reached at, (866) 813-1665. Eugene Woods, General Manager


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  • Bad service

    When i was going to buy my new car Lexus Rx350 sport i was very disappointed at how i was treated.They tried to give me a different model.I called...

    Dealer Response

    Hello Mr. Garrido, I would like to apologize for the unsatisfactory experience you had at our dealership and I would like to correct this for you...


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    When i was going to buy my new car Lexus Rx350 sport i was very disappointed at how i was treated.They tried to give me a different model.I called the dealer to know when the car is coming,i called him a lot of times and left him a voicemail but he never responded.The sales person was Amed.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Garrido, I would like to apologize for the unsatisfactory experience you had at our dealership and I would like to correct this for you. Your needs are important to us and we value your business. I would like to invite you to come back in, or speak with me over the phone, so that I may listen to all of your concerns. My number is, (866) 813-1665. Eugene Woods General Manager


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  • One stop shop

    I dropped my car off for service, bodywork and a detail. They took care of everything I asked for and the car looks amazing!!!!!

    Dealer Response

    Good afternoon, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are...


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    I dropped my car off for service, bodywork and a detail. They took care of everything I asked for and the car looks amazing!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 472-4444 Jennifer Barbieri Service Manager


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  • Red carpet service

    The service department really helped me out and took care of everything I needed done to my car.

    Dealer Response

    Hello, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all look...


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    The service department really helped me out and took care of everything I needed done to my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 472-4444 Jennifer Barbieri Service Manager


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  • Bay Ridge Lexus Service

    Bay Ridge Lexus is an amazing service center. The service team and manager are great.

    Dealer Response

    Good afternoon Mr. Pelos, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs ...


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    Bay Ridge Lexus is an amazing service center. The service team and manager are great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon Mr. Pelos, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 472-4444 Jennifer Barbieri Service Manager


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  • Great service

    The service team is a pleasure to deal with! quick, easy and efficient.

    Dealer Response

    Good afternoon Mr. Smith, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs ...


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    The service team is a pleasure to deal with! quick, easy and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon Mr. Smith, I would like to thank you for your kind feedback. It was our pleasure to assist you with your vehicle servicing needs and we are all looking forward to getting the opportunity to do so again, in the future. If you should ever feel like you require assistance with your Lexus before then, please feel free to reach me at, (866) 472-4444 Jennifer Barbieri Service Manager


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