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Reviews

Average Ratings

4.3
236 lifetime reviews. Includes reviews of Lexus of Brooklyn from DealerRater.com
  • Best car-buying experience I ever had

    Met them at a charity event in the community 5 years earlier. The extent of their pitch was - "If you ever need us, we're here." When it WAS time ...


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    Met them at a charity event in the community 5 years earlier. The extent of their pitch was - "If you ever need us, we're here." When it WAS time for a new car, I checked out other models and dealerships, but I was welcomed as an old friend by Bay Ridge Lexus. NO hard sell, all information accurtae, and a great price.. Service since has been outstanding, always going above and beyond what is required. I have recoomended them to ANYONE intertested in a Lexus, new or used.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 7 found this review helpful. Did you?

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  • Rimininy

    I am not gonna say anything about their cars.But if you are advertising your cars on any media,you must answer to potential buyers , so you lost m...

    Dealer Response

    I am sorry to learn about your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather ...


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    I am not gonna say anything about their cars.But if you are advertising your cars on any media,you must answer to potential buyers , so you lost my business and I am sure you don't care about these reviews but I care.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to learn about your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather addition information on this matter and we will be making any appropriate adjustments. If you would like to discuss your issues in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods, General Manager, Lexus of Brooklyn.


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  • The WORST. CUSTOMER SERVICE I will spend my money elsewhere
    April 22, 2017

    I wanted to buy a 460l out right I called left messages 17 times and was spoken to very rude. I have a choice where I spend my money. I took a loo...

    Theo

    Your whole team needs Customer service training. When the phone rings that is a customer which helps pay the bills. Steve tried his best to get th...


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    I wanted to buy a 460l out right I called left messages 17 times and was spoken to very rude. I have a choice where I spend my money. I took a look at the reviews and now understand why.

    Does not recommend this dealer
    Theo

    Your whole team needs Customer service training. When the phone rings that is a customer which helps pay the bills. Steve tried his best to get them to help me . My business will go to another dealer when a customer states they wan t to buy that is why you hire sales staff period.


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  • POOR Customer Service

    The amount of unprofessionalism and Customer service I experienced trying to buy a car is just plain SICK. I cannot train the staff. But I do have...

    Dealer Response

    I am sorry to learn of your frustrations, as I take customer satisfaction very seriously. I will be speaking with my team, in order to gather addi...


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    The amount of unprofessionalism and Customer service I experienced trying to buy a car is just plain SICK. I cannot train the staff. But I do have a choice where I spend my MONEY and it will not be at LEXUS OF BROOKLYN..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to learn of your frustrations, as I take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and will be making any appropriate adjustments. If you would like to discus your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn


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  • Great experience !
    March 31, 2017

    I originally bought my wife an RX lexus and Thomas Hutton-mills was my salesman. Not for one second did I feel pressured or was anyone pushing me ...

    Lexus of Brooklyn

    Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you and your wife with your vehicle...


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    I originally bought my wife an RX lexus and Thomas Hutton-mills was my salesman. Not for one second did I feel pressured or was anyone pushing me at all. Thomas went above and beyond to accommodate me. He gave me many different options without feeling pressurred or hassled . He did such an amazing job and made the overall experience so great that a week later I decided to buy myself a 2017 GS lexus for myself! If anyone is looking for a Lexus go visit Thomas over at lexus of Brooklyn, you will be very pleased !

    Does recommend this dealer
    Lexus of Brooklyn

    Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you and your wife with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you both luck with your new Lexus RX and GS! If you should require further help with anything related to your cars, please feel free to contact time at, (718) 680-2200. Thomas Hutton-Mills Lexus of Brooklyn


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  • Awful!!!

    Worst car dealer ever. They don't care about your questions. They want to know when they can pressure you into a sale.

    Dealer Response

    Hello Mr. Cannon, I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking to my team, in ...


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    Worst car dealer ever. They don't care about your questions. They want to know when they can pressure you into a sale.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Cannon, I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking to my team, in order to gather additional information on this matter and we will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods, General Manager, Lexus of Brooklyn.


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  • They said will get back to me.. weeks ago already

    Sales Cindy rushed me to pick up the car and left no time to final test drive. After leaving the dealer. Called her to complaint problems. She tol...

    Dealer Response

    I'm saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather a...


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    Sales Cindy rushed me to pick up the car and left no time to final test drive. After leaving the dealer. Called her to complaint problems. She told me will get back to me about a broken side mirror, 2 bend wheels, and a small part missing. Did not happen. I emailed the general manager and got an email to apologize and promised again get back to me. 4 weeks went by. No one contacted.this is my 5th Lexus. But last one from Bayridfe Lexus at Brooklyn.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods, General Manager, Lexus of Brooklyn.


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  • John Pagano and Team
    March 4, 2017

    We just bought our 3rd Lexus from John and his associates at Bay Ridge Lexus. Professional, helpful, no high pressure to push a deal and very cons...

    Bay Ridge Lexus

    I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs...


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    We just bought our 3rd Lexus from John and his associates at Bay Ridge Lexus. Professional, helpful, no high pressure to push a deal and very considerate of our time. Always a pleasure to work with and we recommend John and this dealership. Also, the service center is very efficient, professional and a pleasant space to wait while the car us serviced.

    Does recommend this dealer
    Bay Ridge Lexus

    I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 680-2200. John Pagano, Bay Ridge Lexus.


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  • After i did repair of my car
    January 14, 2017

    I notice the rear cargo met was stolen and front reg was stolen i lost 300 .Do not give you car for body work the shop is dishonest.


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    I notice the rear cargo met was stolen and front reg was stolen i lost 300 .Do not give you car for body work the shop is dishonest.

    Does not recommend this dealer
    Came in for service or repair

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  • The car is bad serviced

    the car came back from shop second time the the rear cargo met was stolen front regs stolen

    Dealer Response

    I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather ...


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    the car came back from shop second time the the rear cargo met was stolen front regs stolen

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and we will be making any appropriate adjustments. Your feedback will help us to improve ourselves for the future, but if you would like to discuss this in further detail, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager, Bay Ridge Lexus.


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