Sherman Dodge Chrysler Jeep RAM

A failed repair on the same item 3 times. The service desk lost paperwork and filed work under the wrong name. The work never got done right the first time.

made an appointment at 7am and due to there paperwork shuffel (got mixed up) not even on a lift until 11 am. This is the third time in for the same problem codes. HOW MUCH TIME AND MONEY THEY CHARGE AND STILL CANT GET IT RIGHT. DONT TAKE YOUR VEHICLE HERE UNLESS YOU WANT TO WASTE TIME AND MONEY.

We have used Sherman Dodge for years! They are so quick and friendly and just great to deal with. Our sales rep Michael Mitchell was great, very friendly, helpful and experienced. Highly recommend this dealer if you want a no BS experience.

made an appointment with their service department 1 week in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the joke was on me.

Scheduled my appointment weeks in advance and took the day off of work. When I called the day before my appointment they had no record of my appointment! No respect for their customers and unprofessional. BEWARE!

I can't say enough about Sherman Dodge and more importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, beyond knowledgeable and honestly cares about what he's selling you. If I could give him 10 stars I would - Sherman Dodge you need more people like Armando - please don't ever lose him!!!

I can't say enough about Sherman Dodge and more importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, beyond knowledgeable and honestly cares about what he's selling you. If I could give him 10 stars I would - Sherman Dodge you need more people like Armando - please don't ever lose him!!!

Mislead. Invalid information, was told to come in and we were approved, after driving 2 hours to the dealership…just to be told they were unsure of the situation. Alexa, and Addison made this a worse situation than it was before I came. 10/10 wouldn’t recommend.

Darius’s Witek is very knowledgeable and a good communicator ~ Made me drive a Mercedes. YAY ~Thank you~

I’d love to share the most terrible experience we had at Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we arrived to see the SRT our sales person took the keys to the trade in that was paid off mind you. Showed us the vehicle in the showroom then I asked to be introduced to manager who was Reggie because we requested once the dealership ran the credit we discuss what banks would be our best option because we did not want the credit to take a big hit. After I met Reggie and started to explain our request he proceeded to cut me off and give me the exact plan of action I was going to ask him for. Great! Right? Nope! We sit and wait.. the sales person comes back to ask for a co signer and could not provide a exact reason why. Which already told me they ran the deal with banks because they realized their profit on this vehicle may have not been as high as they wanted. Before he came back asking for a co-signer he actually stepped away because I asked what our out the door number would be with trade in and money down, which we never got the out the door by the way. The sales person goes back to the sales tower to get an exactly reason why they want a cosigner. Then a different manager comes me and tells me “still waiting to hear back from the banks but..” then goes to explain reasons why a co signer could help. When I asked what banks they were waiting on he said you know like Chase, Bank of America.. I asked what information he needed from the banks.. he said an approval. So I explain that we were lied to because that implies Reggie ran the credit with banks and at this point we had already received 5 notifications that the credit was hit. This manager proceeds to stutter as I caught them in their lie then says he’ll have to confirm what Reggie actually did. We’ll neither manager came to speak with us after that because they knew they couldn’t lie anymore. Didn’t even have the decency to say bye as we walked out or a simple I’m sorry it was heads down at this key board when I looked their way. So many people told me Sherman will screw you over, I tried to give them the benefit of the doubt. And everyone who said this dealership is not for the customer was correct. This place is a xxxx joke and simply a waste of anyones time. Let me tell you I would of rather waste my own time being my own cashier at Walmart. We left and are still getting notifications about banks pulling our credit.