Frank Shirey Cadillac

Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 4:00 PM

Frank Shirey Cadillac Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2018

Chicago Cadillac Dealers - Shirey Cadillac in Oak Lawn, Illinois is located just minutes from Chicago. Cadillac customer

...

s have been buying new and used cars in Chicago from our car dealership since 1964. Shirey Cadillac Chicago is committed to providing excellent customer service to make your luxury car buying experience easy and rewarding. We service Chicago Cadillac customers including residents of Aurora, Bolingbrook, Darien, Hinsdale, Indian Head Park, Lemont, Lockport, Joliet, Palos Heights, Palos Park, Palos Hills, Plainfield Lisle, Naperville, Downers Grove, Elmhurst, La Grange, Bridgeview, Burbank, Tinley Park, Chicago Heights, East C

"Come on in today and help us celebrate our 50th anniversary"

Service

Tire Rotation

$25

Oil, Filter Change

$80 and up*

Cabin Filter Replacement

$75 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 23, 2018

    I was very satisfied with service was quick and efficient

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2018

    I love my 2010 Cadillac SRX. I purchased it at Shirey Cadillac...this was my 3 vehicle from Shirey. With the great buying experience, I would probably... never go elsewhere...the service department is way above all others..All my service needs have be done at Shirey. I trust the service department...they have kept my car running as smooth as the day I bought it...and the pricing is reasonable...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 5, 2017

    good experience and good salesmen. What else can I say?

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2018

    I am always pleased with my service from Shirey Cadillac

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    September 22, 2017

    VERY DISAPPOINTED !!! I only rated them two stars because of two employees, the finance manager, Tricia who's been very helpful in resolving the mistakes... made by others and the front desk lady, who always is polite and greets you with smile on her face every time you walk in (I cannot remember her name). Otherwise, I would have rated them zero stars. I purchased or leased all of my Cadillac Escalades from them for the past 11 years. This last time I purchased, (July 2017) I am left completely dissatisfied. I'm thoroughly disappointed in their customer service in the new Cadillac center on 102nd and Cicero. From the new car salesman to the dealers general manager manager, wess. Joe L was my salesman and he promised me he'd take care of a few things with my lease turn in and never completed his promises. My last car payment was suppose to be made by Cadillac but it wasn't. I received a letter stating my final car payment was overdue by 45 days, and yes it's on my credit report. I've never had a late car payment, ever! Then, at the last minute he tacked on a few extras to my final contract that I never wanted, one was for a tire damage protection, the other was for a ding protection. Both totaling over $1,000. He had left for the day on the evening of my purchase, but I was told this would be taken off the contract first thing the next day, I'm still waiting for the credits almost three months later. Yes, my fault for signing the contract with the extras on it, but there was a degree of trust because I've used Joe L in my previous purchases. But, he never followed through to make sure the extras were taken off and the few things he needed to do with my leased car, like making the final payment. He was my best friend during the beginning with the purchase but he failed me by not making the finalization of the contract complete. I left two messages for the general manager, Wess and I never received a call back. Finally, I went in and I was not happy at all, but I caught him as he was finishing up his day. We will see where this goes and I will update accordingly but I'll never ever recommend nor purchase from them again. I feel as though this dealership has gone down in customer service so much in the last four years or so. I would never recommend a purchase from this dealership as of now. I hesitated buying from them because of my previous experience on my leased car but they are conveniently located close to home. They are extremely unorganized and blame everyone else for mistakes made, their showroom is very outdated and very uncomfortable as their air conditioning is always out. And they'll leave you hanging after the sale. You won't receive a call as to how you are enjoying your purchase either. There are plenty of dealerships out there for Cadillac's. I'd suggest to shop around first before making your decision and if you do choose Shirey, watch out for added service plans and promises. Get it all in writing and keep it. I have my "I O U" thankfully I didn't loose it because of course they don't remember most of what they promised

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2016

    I purchased my car from Tony Smith and I have bought many cars and trucks and dealt with many sales people over the years but this was one of the best... experiences by far, he knew what I wanted and did a great job of showing me respect and courtesy and demonstrated all the things about my new [ almost ]ride.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    April 15, 2016

    I had been shopping Cars.com for a pre certified Cadillac . I did find one that I liked at Shirey Cadillac. Buying process was great and all the people... very helpful , Ailyn helped me with the entire process. Ailyn is the Best . I am having car delivered to me in a few days .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2015

    From the first handshake until the last a week later Tony Smith was courteous and helpful the entire process, he spent a entire Saturday working with me... with no high pressure and we closed a deal that I was happy with.... I will do business with this dealership and hopefully with Tony again..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2014

    I had a somewhat awesome experience at the dealership. I initially saw the DTS model that I wanted on the Shirey.com website and submitted a credit application.... By the time I got to the dealership a couple of days later, the car had been sold, but my salesman, Dan “The Man” Daley showed me a few other DTS models and I actually found one that was much better than the original one that I wanted. I have to thank Dan, and Tony, as well as Bob Palicka for all their effort and work. They made me feel comfortable every time I came into the dealership and even though my credit wasn’t the best, they made me feel like I was spending a million bucks with them, I really appreciate that and that went a long way with me as a customer. Tony helped me with setting up the OnStar system and the XM satellite and although I wasn’t his customer, he went out of his way to help deliver the car. My only complaint would have been the waiting while I was at the dealership but in the end, it was well worth it. I would definitely shop with Shirey again and recommend them to family and friends. I’ve gotten so many compliments on the car and it drives like a dream. Thanks guys!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2014

    I bought many new cars and was never treated like this before. I did all my shopping on line and they responded the fastest with a very completive price.... I went to the dealer and the transaction was seamless. THANK YOU SHIREY CADILLAC!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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