Frank Shirey Cadillac

Reviews

4.7
(113 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great service

Exceeded my expectations will continue to take my car there for service. What I was told was going to be done is exactly what was done to my vehicle.

Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Guy Cesario| gcesario@shireycadillac.com

5.0

Thumbs up

Friendliness of the customer service and my service representative-Brian. They kept me informed throughout the process. Keep doing what you are doing.

Dealer response

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Julie Ochoa| julie@shireycadillac.com

5.0

SERVICE DEPARTMENT

I recently purchased a 2019 XTS FROM a different dealer, it was a economics, but with that being said this the 2nd Cadillac I owned since retiring . I took the car to Shirey for service the other day. 1st I spoke with Karen who was extremely professional with my concerns about the vehicle. John then called me from the service department and explained everything thoroughly as to what the car needed. It is my opinion that this is one of the best service departments in the area. If you purchased your car at a different dealer it would be in your interest to have it serviced at Shirey.

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Julie Ochoa| julie@shireycadillac.com

5.0

Great job

Fast n easy , nice wait areA. I was able to relax along with social distance. I was able to use wifi to complete tasks. My vehicle was cleaned.

Dealer response

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Julie Ochoa| julie@shireycadillac.com

5.0

Outstanding Team and Service

Professional team with exceptional knowledge. I’ve purchased two cars from Shirey Cadillac and look forward to purchasing my third. This team is the best (sales and service).

Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Guy Cesario| gcesario@shireycadillac.com

5.0

Great service

I had a pleasant experience. Brian took great care of me and presented options for my vehicle needs. Great service!

Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Julie Ochoa| julie@shireycadillac.com

5.0

Trans recalls

Brian Johnson was very polite, great customer service, quick delivery time on the parts ordered. Dealership was clean, everyone was nice!

Dealer response

Hi Jennifer and thanks for the great feedback! We're very happy that Brain was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Julie Ochoa| julie@shireycadillac.com

5.0

Great service

Very efficient . I always get my car serviced here and always positive experience Thank you all for the great service

Dealer response

Thank you for the positive review, Mary and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Julie Ochoa| julie@shireycadillac.com

5.0

Previously stated

I make appointments that are always honored, the staff is welcoming and responsive, and are adhering to the pandemic guidelines, the dealership is clean and bright. The offer of a complimentary carwash is an added "perk". I am a client of many years and appreciate the service I receive.

Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Julie Ochoa| julie@shireycadillac.com

5.0

Great Service

What makes a company is its people. They respect each other and work as team . My service rep. was busy on a call. Brain was right there and took good care of my problems and answered my questions. Julie came and apologized and let me know I was in good hands with Brain.

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Julie Ochoa| julie@shireycadillac.com

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