Reviews
John Lipe was patient and professional with my family.
John Lipe was patient and professional with my family. I would come back to him for my next vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much!
The service department is trash!
The service department is trash! Don’t trust them with your car. . The staff are extremely unprofessional and they will hold your and do nothing. Never ever again. After 10 days of my car sitting there, I elevated it to the management and they were the same. It’s the culture there. . I took my car to Tinley Park and the circus ended. Save yourself the frustration and don’t give them your keys. Every time I called, they couldn’t find the car and had never even looked at the vehicle. After nearly 2 weeks, I took it straight to another dealer and they are doing the repairs. The staff are dysfunctional and they could care less about a customer’s time or service needs. Every time I called it was a different excuse. ! My experience was horrible. The customer service is absolute trash. It’s a NO for me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our apologies for the miscommunication KB. When you told us that you were coming to pick up the vehicle we stopped working on it.
Again, you are having a problem with miscommunication. Your staff called and suggested that I give Dodge Oak one more chance to complete the work, so I did, and it NEVER happened. I never received a follow up call and no work was done on the car. THAT is a fact, and you are still making excuses for really poor customer service and failed communication. IF YOU SPENT HALF AS MUCH TIME PERFORMING THE WORK, AS YOU DO MAKING EXCUSES, my car might have been addressed. ** Don’t use these services. You have been warned.
Good selection and quality sales people!
Good selection and quality sales people! Offering a great power train package 20year or 200000 miles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much!
John Lipe was wonderful!
John Lipe was wonderful!! He made my process so smooth! No long wait and got me the best deal! I highly recommend having him assist!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much Carla! Welcome to the South Oak Family!
My experience was great John Lipe was great he work
My experience was great John Lipe was great he work very hard with me to get the deal done and we did . But everyone was great there. I seen my family and friend there
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much!
We came to South Oak to lease a new Jeep and had a great
We came to South Oak to lease a new Jeep and had a great experience! Thanks to John and the entire dealership staff for an easy and thorough experience - we will definitely be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much Beth! Hope you enjoy your new vehicle! Welcome to the South Oak Family!
I went to South Oak Dodge in Matteson for an oil leak
I went to South Oak Dodge in Matteson for an oil leak that my Jeep was having. What convinced me to take it there, was the conversation I had with the service tech. He was very professional and no hesitation in his answers. So I gave them a chance to prove themselves on their quality and knowledge based on our previous conversation. I was told, I had to leave my Jeep overnight.. I was horrified at the idea.. because I had just had a very bad experience at 2 Ford Dealers, who did nothing to it .. but returned my Jeep damaged. After talking to Thomas Vick, he convinced me to leave my Jeep overnight for repair.I take pride in my Jeep. I recommend SOUTH OAK ADODGE FOR VEHICLE REPAIRS!! My Jeep was returned to me without a scratch or damages.. Not even a greasy fingerprint!! I LOVE MY JEEP!! Customer service was totally awesome and friendly.!! THANK YOU,!!!! SOUTH OAK DODGE!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much! We appreciate working with you and helping keep your vehicle in top shape!
I have been working with John Lipe since last summer
I have been working with John Lipe since last summer trying to find the right Chrysler 300 that fits my budget. He was patient with me until I was ready to make my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks Curtis! We hope you love the 300!
John Lipe and Ryan and Fred all were amazing and helpful
John Lipe and Ryan and Fred all were amazing and helpful in every step. The Dealership is always pleasant and caring and very informative about the vehicle that they sale. They walked me through each step carefully and at an easy pace. This is an awesome dealership who have a Great staff, thank you for all you do.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for working with us! Welcome to the South Oak Family!
John Lipe and Ryan and Fred all were amazing and helpful in every step. The Dealership is always pleasant and caring and very informative about the vehicle that they sale. They walked me through each step carefully and at an easy pace. This is an awesome dealership who have a Great staff, thank you for all you do. I will definitely send potential buyers to South Oak Dodge only.
John Lipe and Leo were amazing!
John Lipe and Leo were amazing! They made the car buying process so smooth amd comfortable! I highly recommend them both!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much!!