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Reviews

Average Ratings

4.9
668 lifetime reviews. Includes reviews of Hempstead Ford Lincoln from DealerRater.com
  • NY State Inspection and oil change
    April 20, 2017

    Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While c...

    Hempstead Ford Lincoln

    Joe, we're so pleased to hear that you had a great service experience with Charlie! Thank you for taking the time to write this amazing review, an...


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    Had scheduled to have the annual state inspection and also oil change. The service rep Charlie Durante greeted me right away upon arrival. While completing the service order for work to be done, Charlie noticed in my car's service history, the coolant had not been changed in several years and recommended it be flushed out and cleaned with new coolant added to prevent rust and corrosion of the heating and cooling system. Later during the inspection, it was noted the brakes were low and almost cutting into the rotors and advised that front and rear brakes needed to be replaced and gave me a fair price for the brake work. Not only was I completely satisfied with all of the repair work done but very satisfied with Charlie's attentiveness in making sure my car had additional and necessary repair work done to keep it continually operating safely. Additionally, Charlie even called me the next day to inform me that a rebate for brake repair work was just posted which could be accessed on-line providing the required information. Charlie is a professional in his work and Hempstead Ford Lincoln should be very happy to have him as one of their service reps. Charlie is definitely a testament to the dealership's TV commercials in which they say..."you're treated like family".

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Joe, we're so pleased to hear that you had a great service experience with Charlie! Thank you for taking the time to write this amazing review, and we hope to see you soon.


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  • Excellent Service
    April 20, 2017

    Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford He...

    Hempstead Ford Lincoln

    Thank you for this nice review and kind recommendation! We'll be sure to pass along the compliments to Charlie.


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    Charlie at Hempstead Ford is very nice friendly always there to help with service on my Ford Explorer would refer him to more customers at ford Hempstead

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Thank you for this nice review and kind recommendation! We'll be sure to pass along the compliments to Charlie.


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  • "excellent"
    April 20, 2017

    My first time at dealer..show room clean and well laid out..sales person Kimberly was great.... loved her knowledge of Ford escape and process of ...

    Hempstead Ford Lincoln

    Mikey, we're so glad Kimberly provided you with a great sales experience! Thank you for the great review, and we hope to see you soon.


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    My first time at dealer..show room clean and well laid out..sales person Kimberly was great.... loved her knowledge of Ford escape and process of buying new car...website very good for research !!

    Does recommend this dealer
    Hempstead Ford Lincoln

    Mikey, we're so glad Kimberly provided you with a great sales experience! Thank you for the great review, and we hope to see you soon.


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  • GREAT EXPERIENCE.... AS ALwAYS
    April 19, 2017

    From the phone call to make an appointment till the time your handed back your keys of your just washed car, your made to feel special like family...

    Hempstead Ford Lincoln

    We're so glad to hear that you had a wonderful service experience with Charlie! He is an invaluable member fo our team, and we'll be sure to pass ...


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    From the phone call to make an appointment till the time your handed back your keys of your just washed car, your made to feel special like family. You are greeted as soon as you pull in and are directed to a service advisor who understand YOUR description of the problems you are having with your vehicle. Charles Durante was very understanding of my concern with my MKZ. He explained what would be done and said that he would keep me updated. Later that day he called and explained what was done and that the car would need another day in the shop. Next day ANOTHER phone call updating me. At some other places YOU would need to call and HOPEFULLY speak to your advisor,, not here. Car was pickup and all fixes explained and recommended future services explained. ALL of the employees are top notch and helpful..THANK YOU ALL

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    We're so glad to hear that you had a wonderful service experience with Charlie! He is an invaluable member fo our team, and we'll be sure to pass along the kind words. Thank you!


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  • Service for 2 cars
    April 16, 2017

    Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible.

    Hempstead Ford Lincoln

    Ernesto, thank you so much for taking the time to write this fantastic review! We greatly appreciate your continued patronage, and we look forward...


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    Have had Fords and Lincolns for about 20 years and always go to this place for service. The service advisors are as fast and accurate as possible.

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Ernesto, thank you so much for taking the time to write this fantastic review! We greatly appreciate your continued patronage, and we look forward to seeing you again.


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  • This place has been taking care of my vehicles for years
    April 14, 2017

    I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way t...

    Hempstead Ford Lincoln

    Greg, we deeply appreciate your continued patronage, as well as this wonderful review! Thank you, and we'll be sure to pass along the kind words t...


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    I have been bringing my various Fords in for service for many years. (Of the service advisors, I always go to Karen, and she goes out of her way to make sure everything goes smoothly - great customer service.) My truck is past the warranty period but I still bring it here for everything (as opposed to small shops and fast lube places) because it doesn't cost an arm and leg and I know it's in good hands.

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Greg, we deeply appreciate your continued patronage, as well as this wonderful review! Thank you, and we'll be sure to pass along the kind words to Karen.


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  • Excellent service
    April 12, 2017

    My service advisor Juan Toro is excellent. Always service my Lincoln and Ford vehicles which I have purchased and leased from Hempstead Ford Linco...

    Hempstead Ford Lincoln

    Nick, we're extremely grateful for this wonderful review! We'll be sure to pass along the kind words to Juan, and we look forward to seeing you ag...


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    My service advisor Juan Toro is excellent. Always service my Lincoln and Ford vehicles which I have purchased and leased from Hempstead Ford Lincoln. The service department is the best. Loaners always available. Free car wash and yearly NYS inspections. My recent visit was for tires on my MKZ. Great price!

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Nick, we're extremely grateful for this wonderful review! We'll be sure to pass along the kind words to Juan, and we look forward to seeing you again.


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  • Two thumbs up
    April 11, 2017

    I bring my truck in for oil changes, tire rotation and everything else the truck needs. The service is second to nun. The people are friendly and ...

    Hempstead Ford Lincoln

    Wow, what an amazing review - thank you so much, Harley! We'll be sure to pass along the kind words to Charlie, and we look forward to seeing you ...


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    I bring my truck in for oil changes, tire rotation and everything else the truck needs. The service is second to nun. The people are friendly and want to help you in anyway they can NO RUN AROUND NO B/S. after service is done the truck comes back as clean as I gave it to them. I purchased the truck from them and the service is one of the reasons I keep going back. the service consultant Charlie is great. He get you in and out so you aren't sitting around all day. You don't get treatment like this from a car dealership to often. I tell everyone this is the place to buy KEEP IT UP

    Does recommend this dealer
    Came in for service or repair
    Hempstead Ford Lincoln

    Wow, what an amazing review - thank you so much, Harley! We'll be sure to pass along the kind words to Charlie, and we look forward to seeing you again.


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  • Alex Mingo and John S were excellent highly recommend.
    April 11, 2017

    Smooth, knowledgeable, easy process. Excellent overall. I love my MKZ I will never buy another Mercedes. Should have done this years ago. GRE...

    Hempstead Ford Lincoln

    Concetta, we're stoked to hear about your wonderful car-buying experience with Alex and John! Thank you for the kind review, and enjoy your new MKZ.


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    Smooth, knowledgeable, easy process. Excellent overall. I love my MKZ I will never buy another Mercedes. Should have done this years ago. GREAT GREAT CAR.

    Does recommend this dealer
    Hempstead Ford Lincoln

    Concetta, we're stoked to hear about your wonderful car-buying experience with Alex and John! Thank you for the kind review, and enjoy your new MKZ.


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  • SALES PERSON
    April 10, 2017

    Because the Salesman ( Tony Balsamo) professionalism during the process of buying my SUV I highly recommend this Dealership to any one who wish to...

    Hempstead Ford Lincoln

    Thank you so much for the recommendation! We'll be sure to pass along the kind words to Tony, and enjoy your new SUV!


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    Because the Salesman ( Tony Balsamo) professionalism during the process of buying my SUV I highly recommend this Dealership to any one who wish to bay a vehicle.

    Does recommend this dealer
    Hempstead Ford Lincoln

    Thank you so much for the recommendation! We'll be sure to pass along the kind words to Tony, and enjoy your new SUV!


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