Reviews

Average Ratings

3.8
190 lifetime reviews. Includes reviews of Nissan of Westbury from DealerRater.com
  • what a surprise

    Steven F was extremely helpful and very courteous. I can be very demanding at times, but this guy was a pro. I didn't want to go on a test drive, ...


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    Steven F was extremely helpful and very courteous. I can be very demanding at times, but this guy was a pro. I didn't want to go on a test drive, I just wanted to get numbers. He convinced me to go for a test drive since the Altima was redesigned. Well, he was right, I loved it and an now leasing one! This salesman is truly a pro, and I will recommend him and Legacy to my friends. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nightmare customer service

    Horrible customer service, financial department charged extra $1000 for warranty, which I decline. When called back, they hung up many times.


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    Horrible customer service, financial department charged extra $1000 for warranty, which I decline. When called back, they hung up many times.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Straight forward dealer
    July 3, 2017

    I worked with Leslie at Nissan of Westbury. He was an easy going guy and didn't try to over sell me. Leslie was up front about the hidden costs an...

    Nissan of Westbury

    We really appreciate you taking the time to share your positive feedback with us! We're glad to hear you were so impressed with the straight forwa...


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    I worked with Leslie at Nissan of Westbury. He was an easy going guy and didn't try to over sell me. Leslie was up front about the hidden costs and told me what to expect. Seemed fair and we were able to come to a good price on a Versa. I've bought about 4 cars in my life and I think this dealer did the best job of getting me in a car at a fair price without a lot of surprises and hassle.

    Does recommend this dealer
    Nissan of Westbury

    We really appreciate you taking the time to share your positive feedback with us! We're glad to hear you were so impressed with the straight forward service you received from Leslie. He was happy to assist you and make sure you got the best deal possible. Thank you for choosing to do business with us and enjoy your new Versa!


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  • South Jersey Owl Goes to Westbury NY: Honda CRV-EX-L
    June 26, 2017

    Saw a 2007 Honda CRV EX-L for sale. Made trip to see the vehicle. Sales associate was Les Miller. A real "Diamond in the rough." Bought the vehi...


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    Saw a 2007 Honda CRV EX-L for sale. Made trip to see the vehicle. Sales associate was Les Miller. A real "Diamond in the rough." Bought the vehicle because of Les Miller. His focus and demeanor was only to see that I was satisfied regardless if I made the purchase or not. He saw to it that all of my expectations were met and honored all of my requests as well. He really cares about taking care of the customer and treating them with respect and fairness.... A plain and legitimate guy's guy through and through.... as were all the other guys there with whom I dealt. They were all very friendly, respectful, honest and accommodating. They all have very different personalities as well but they blend together so very well. A good mix of youth and age..... Talk to Jaimie as well..... a very likeable guy from the area.... knows a lot about the area and keeps it real.... They all do actually.... Very different experience with these guys....not "robotic" but just straight talk and down to earth.... A smooth sale from start to finish... & last but not least....don't forget Charley Ecchevaria.. in sales... stop in and say hello.... ( a lady.... named Charley!!! ) A very sweet lady!!!

    Does recommend this dealer

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  • Incompetent service department
    June 21, 2017

    I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics an...


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    I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics and service advisers I have ever dealt with. Nissan should be ashamed to let a service department like this one operate under their name. So unprofessional. My passenger seat belt kept locking up for no reason. I brought it in. They said it's suppose to be like that. I'll order a belt extender( I don't know how that will help . The guys an idiot). 2 mos later still waiting for the extender after numerous calls trying to get in touch with them. Which they never returned my calls. Well it kept happening. I bring it in again. Now I show the The new Tech what's going on. He orders a new seatbelt. Calls me for an appointment it's in. I go in. He's not working there anymore. Now I have a new Tech. She tells me they did the seatbelt. So I check it out. They never replaced it. They said they did the mechanics. Well it's still locking up. The service manager took a ride with me and it locked up on him. He told me it's a safety feature for a babies car seat. ( In NY) you are not allowed to put a babies car seat in the front seat due to the airbags. Its illegal. What a lot of Bull crap. This man is the biggest idiot I have ever met. My car is under warranty. This is a safety issue. Just replace the belt. They said we'll call Nissan tech support. They never did. Called me the next day and said my belt is fine. Now pissed off I call Nissan Corporate. Talked to consumer affairs made a report. They called Westbury and said it's fine. C.A. Told me to take it to another service center. I went to Legend in syosset. Within 24 hrs I had a new seatbelt and issue solved. Got that Westbury...Legend fixed the problem. Maybe Westbury should clean there ears out and listen to the customer. I will never ever go back or recommend Westbury Nissan service center to anyone. They should take a lesson from Legend. This is my 4 th Nissan never had a problem till this one.

    Does not recommend this dealer
    Came in for service or repair

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  • STAY AWAY!!
    June 20, 2017

    The used car manager refused to honor a true car certificate. He was rude, arrogant, and disrespectful as well. He obviously has an issue with th...


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    The used car manager refused to honor a true car certificate. He was rude, arrogant, and disrespectful as well. He obviously has an issue with the fact that true car makes it harder for him and his used car salesman to rob customers.

    Does not recommend this dealer

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  • SLOW CONFUSED, and non trustworthy
    June 18, 2017

    The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get th...


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    The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get the right price. WASTED 4 hours in dealership

    Does not recommend this dealer

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  • Third vehicle purchase.
    June 14, 2017

    I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars...

    Nissan of Westbury

    Thank you for this great review and for your comments. We appreciate your business at Nissan of Westbury and are glad that you chose us for your p...


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    I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars previously. After calling and finding out the guy was still there, I was very happy. After speaking with the salesman Justin Stone for awhile, we set an appointment for Sat 6/10/17. We had brought in a 2012 Versa we wanted to trade in for a newer car. Justin is really great, he tries to minimize a lot of the back and forth nonsense that is usually associated with other Nissan dealers. They appraised the Versa and we came to a reasonable agreeable price. We ended up deciding on a 2017 Sentra SR lease with a manufacture rebate. Along with the trade in and rebate, we worked out a reasonable monthly payment. There were no games or tricks. Justin is a straight forward guy. Justin had previously advised his new sales manager that we were coming in. The manager was already aware that this will be our 3rd vehicle purchase from Justin. I am also an outspoken person and will be the one to remind the manager that we are already customers because I think it is important to know the difference between a browser and a customer who intends to buy that day if the deal is right. On my previous sale which is on Yelp under Legacy, I traded in a 2010 Xterra for a 2014 Xterra. That deal was even easier because I knew exactly what I wanted. I have seen negative reviews but I do believe most of the blame falls on the customers for not educating themselves. Any perspective buyer should have an understanding of book values, trade in values, condition of vehicle and mileage. Sometimes a negative review doesn't really give an accurate description of what happened. Nissan did not invent the concept of fine print which is like a 2 font that nobody can read. I have seen 99 dollar leases on a Cadillac in the past. Do you really think that is the truth? Dealers try to lure you into their dealership and sell you something you cannot afford. It is your job to read the criteria for these deals because they usually require a big down payment and a superior credit score. Read the small print. There are many shady dealerships out there but I can assure you one thing, I have not seen that with Legacy or now Westbury Nissan. If your looking to buy a vehicle, I suggest giving Justin Stone a call. He will not rush you, he will answer your questions. I am sure you will not be disappointed. Good Luck!!

    Does recommend this dealer
    Nissan of Westbury

    Thank you for this great review and for your comments. We appreciate your business at Nissan of Westbury and are glad that you chose us for your purchase. It was our pleasure to provide you with an excellent buying experience and we hope that you are enjoying your new vehicle. Let us know if there is any way that we can be of assistance to you in the future. We look forward to working with you again when it comes time for your first oil change!


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  • Used Car Manager so unprofessional !
    June 5, 2017

    I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counte...


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    I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counteroffer but Jim (used car manager) at first sarcastically say "hah ! Not happening! " loudly as he was entering his office while I & my husband were entertained by Les. Les was very professional in anyway. As we were seated , talking to Les,Jim came back from another room & faced my husband ,told my husband rudely & loudly like yelling"Look at me in the eye, is that cadillac worth 17 ,000 ?!!!". My husband in a low , calm voice answered him " its just an offer sir"..As customers , we don't deserve to be treated the way he did.All you got to say JIM is " sorry, just can't accept your offer" & thats it. By the way prior to us going there,we called & spoke with Jim on the phone about our offer & he answered" guess what, call me on wednesday next week at Exactly 9:55 , i will accept your offer , That is if you'll call me exactly 9:55".So in hopes that he will truly agree to it, we came last Saturday , travelled 2 hour just to see the car.This was bad experience with a very unprofessional manager.I have an approval loan from BOA $20,000 & i showed it to Les.But , i lost my enthusiasm to buy from them because of Jim's very rude attitude.Attitude is everything Jim.Too bad, coz the New Car manager/ department treats every customer so well UNLIKE you treat us.I hope this will come to the attention of the new owner .FYI ,Word of Mouth is very powerful !!!

    Does not recommend this dealer

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  • Rogue SV Premium Package
    May 17, 2017

    Buyers/leaders are aware that dealers will try to get most from their sale so go in knowing what you want. Use the internet to compare/contrast yo...


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    Buyers/leaders are aware that dealers will try to get most from their sale so go in knowing what you want. Use the internet to compare/contrast your options. With that said pick a good sales person. My husband and I had a wonderful experience with Jovonne Campbell. He is young energetic and passionate about cars. Although we did purchase a completely different car it was solely by his effort to allow us to see our options and discuss the leasing process. Although he could be more organized he was able to effectively communicate the price/varaiations and option. As a buyer just be aware of all that you will be signing for. Overall great staff and good ambiance. I refer Jovonne for anyone's next car.

    Does recommend this dealer

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