St. Charles Toyota/Scion

New 888-245-9350 Dealer Website
Used 888-839-0266 Email Dealer
Service 877-543-7621

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Reviews

Average Ratings

4.4
Average based on 50 reviews.
  • VERY PLEASANT EXPERIENCE!

    Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and th...


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    Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and the dealership closed at 9:00. They never rushed us and actually still had us out on a test drive at 9:15. Liked the one price approach as many dealerships were not dealing on prices for the highlander and they offered a fair discount on them. This is my second car deal with them and would not hesitate going there again. By the way we left the dealership with the new car at 11:00pm and never felt they were pushing us along. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience at St. Charles Toyota

    We were in the market for a certified pre-owned Toyota Sienna. We found St. Charles Toyota (SCT) after visiting two other dealerships in the area....

    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are grateful to hear that Bob, Rich and Efre...


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    We were in the market for a certified pre-owned Toyota Sienna. We found St. Charles Toyota (SCT) after visiting two other dealerships in the area. All three had the vehicle we were looking for, but SCT had the best listed price. After visiting, we discovered theirs was in the best condition as well. As soon as we arrived, we felt welcomed. Bob Pearson was our sales person. He is extremely knowledgeable with Toyota vehicles. He is straight-forward and transparent. You feel he is more focused on a good experience and educating than making a sale. Bob took us on the "road course", which highlighted the safety capabilities of the vehicle. The rest of the team were great as well. The Pre-owned Manager was Rich Augustine and the Finance Manager was Efren Martinez. They were efficient, quick with decisions, and didn't waste any time. They were mindful of our schedule and made the whole process as painless as possible. St. Charles Toyota, I highly recommend visiting them if you live in the western suburbs!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are grateful to hear that Bob, Rich and Efren worked hard enough to make your purchase completely painless. Enjoy your new Toyota Sienna! Regards, St. Charles Toyota Team


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  • Bob Pierson At St. Charles toyota was outstanding

    Bob Pierson at St. Charles Toyota, was a very personable, informative without being pushy. We bought our son his first car and he went over just a...

    Dealer Response

    Gordie, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and ...


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    Bob Pierson at St. Charles Toyota, was a very personable, informative without being pushy. We bought our son his first car and he went over just about every safety feature on the car that it had. In 40 years of buying cars I have never had a sales person treat us and inform us like Bob did. I would recommend him and his team on the great work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gordie, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, St. Charles Toyota team


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  • best car buying expierience I have ever had

    I went to look at a used 2013 Toyota corolla LE. Bob Pearson was my salesman. He was very personable and pleasant to work with. He answered every ...

    Dealer Response

    Charles, thanks so much for the excellent review and congratulations on your new car! Bob is a key component of our team here at St. Charles Toyot...


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    I went to look at a used 2013 Toyota corolla LE. Bob Pearson was my salesman. He was very personable and pleasant to work with. He answered every concern or question I had. He took his time and was not pushy. On the test drive, he showed me things the car can do as well as safety features. I would definitely buy from this dealership again. The price was right.I am very pleased with my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Charles, thanks so much for the excellent review and congratulations on your new car! Bob is a key component of our team here at St. Charles Toyota, and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Best, St. Charles Toyota Team


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  • Prompt Service

    Service was prompt and complete. Let me know right away about brake pad issue so we could take care of that during the service.

    Dealer Response

    Thank you for leaving us this great review, Michael! We are very happy to hear that your service was completed in a timely manner and we look forw...


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    Service was prompt and complete. Let me know right away about brake pad issue so we could take care of that during the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Michael! We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Take care! St Charles Toyota Team


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  • Great Dealership!

    From the moment I received an email from Molly I knew this place was different! I received the best price from them out of three other dealerships...

    Dealer Response

    Thank you for the wonderful review, Craig. We are happy to hear of your positive experience at St Charles Toyota, and we are grateful for choosing...


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    From the moment I received an email from Molly I knew this place was different! I received the best price from them out of three other dealerships, Tim was great, it was refreshing to have a very nice, laid back sales person. He was there to answer any questions that I had from start to the moment I drove my new car out of the garage. Roger was also great to deal with explained everything and wasn't pushy with the finance. Over all the dealership was the best experience in buying a new car I have had!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful review, Craig. We are happy to hear of your positive experience at St Charles Toyota, and we are grateful for choosing us for your automotive needs. Thank you again for your kind words and business. St Charles Toyota Team


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  • Service

    Prompt service. Made the appointment and within 1.5 hours the service was completed and at home. Courteous and friendly. Nice job.

    Dealer Response

    Charles, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud...


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    Prompt service. Made the appointment and within 1.5 hours the service was completed and at home. Courteous and friendly. Nice job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. St Charles Toyota Team


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  • Great price and service

    Great price, accurate paperwork and efficient checkout process, friendly staff. Jumped through the hoops to get me the exact car I wanted. Would ...

    Dealer Response

    Jeanne, Thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and friendly service to every cus...


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    Great price, accurate paperwork and efficient checkout process, friendly staff. Jumped through the hoops to get me the exact car I wanted. Would definitely deal with again

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jeanne, Thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. If you have any further needs, do not hesitate to come back in for a visit. St Charles Toyota Team


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  • Good Experience

    I thought Tim did a good job with the sale of the car. He was friendly and easy to talk to.

    Dealer Response

    Hey Jeffrey! Thank you for this great review! Tim is truly an exceptional employee and we appreciate him for giving you a great experience! Don't ...


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    I thought Tim did a good job with the sale of the car. He was friendly and easy to talk to.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey Jeffrey! Thank you for this great review! Tim is truly an exceptional employee and we appreciate him for giving you a great experience! Don't hesitate to reach out if you have any further questions or needs. St Charles Toyota Team


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  • Toyota Care--Great Dealer Service

    I love the polite, fast service and personalized service and the ability to wait for the car while it checked. I also like the accurate service re...

    Dealer Response

    Sandra, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience w...


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    I love the polite, fast service and personalized service and the ability to wait for the car while it checked. I also like the accurate service records are kept, that the staff knows me, and knows what I require unless I have an extraordinary problem.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sandra, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. St Charles Toyota Team


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