St. Charles Toyota/Scion

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Reviews

Average Ratings

4.7
66 lifetime reviews.
  • VERY PLEASANT EXPERIENCE!

    Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and th...


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    Purchased a new 2015 highlander on March 31. Love the car and the great sales service we received from the dealership. We arrived at 8:00pm and the dealership closed at 9:00. They never rushed us and actually still had us out on a test drive at 9:15. Liked the one price approach as many dealerships were not dealing on prices for the highlander and they offered a fair discount on them. This is my second car deal with them and would not hesitate going there again. By the way we left the dealership with the new car at 11:00pm and never felt they were pushing us along. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Customer service

    Quick response. Great Customer service!!! Called me and emailed me promptly and answered all my questions. Sent me the info I requested. Great ...


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    Quick response. Great Customer service!!! Called me and emailed me promptly and answered all my questions. Sent me the info I requested. Great to work with.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Beware of this place! Will never visit again!

    If you like high new car prices, rude people and Service that in no way resembles the definition of the word "Service".... This is your place! Ha...

    Dealer Response

    Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improv...


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    If you like high new car prices, rude people and Service that in no way resembles the definition of the word "Service".... This is your place! Have been there too many times out of the need for convenience. NEVER AGAIN! Been there numerous times for warranty repairs or recall issues on my Tacoma. 1) Defective rear window seal : Service Adviser response... We cannot fix that under warranty because our technician discovered there are obvious evidence of an attempted break in. Contact your Police Department and have them complete a report and file a claim under your Comprehensive Auto Insurance, then bring it back. It will cost approximately $375.00 but insurance should cover most of it. Me: soo someone stood on my soft tonneau cover and attempted to pry open my sliding back window to gain entry into my vehicle? Who was it? Gumby in a ski-mask? THERE IS NO DAMAGE TO THE TONNEAU COVER AND THE SLIDER IS 12" High X 11" Wide. When I pointed out my chosen profession, The service manager apologized and ordered the new rear window. Took 3 appointments to get the repair completed. 2) Recall for an issue that may cause activation of a Air Bag warning light. Service Manager: We completed the recall work but your airbag light is still on. Out technician discovered a pinched wire under the driver's seat. We can repair that for $325.00. Me: Never mind! Ill take my chances with it as-is. 3) Frame rust recall: Frame inspected then sprayed with black material described as "Rust Inhibitor" as required by the Recall which was part of a Class Action Law Suit. The bad news: Due to a total lack of preparation, most of the Application fell off in sheets. Returned twice to seek proper prep and re-application and informed that they were required to apply the substance, not required to apply it properly. The Good News: Neither my garage floor or driveway are showing any signs of rust through! I feel like the idiot that stands at the pop machine inserting money repeatedly for the beverage that never comes rolling out! You too can feel this way, but there is a fee attached.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. We would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Regards, The St. Charles Toyota Team


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  • Liked it

    Our car buying experience was thoroughly enjoyable thanks to Edith Anaya, Rob Lyle and Andrew Cordt .

    Dealer Response

    Mahendra, we are happy to hear that your time spent with Edith, Rob and Andrew was pleasant. Congratulations on your new car! If you have any ques...


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    Our car buying experience was thoroughly enjoyable thanks to Edith Anaya, Rob Lyle and Andrew Cordt .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mahendra, we are happy to hear that your time spent with Edith, Rob and Andrew was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you again in the future. Regards, The St. Charles Toyota Team


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  • Great place!

    Awesome place to purchase a vehicle, Bob was the most honest and straightforward car salesman I've ever dealt with. Went on an extensive test driv...

    Dealer Response

    Thank you for taking the time to give us feedback on your recent purchasing experience at St. Charles Toyota. We're glad to hear that Bob, Rich an...


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    Awesome place to purchase a vehicle, Bob was the most honest and straightforward car salesman I've ever dealt with. Went on an extensive test drive to assure I understood all aspects and features of the vehicle I purchased. Rich and Roger also helped tremendously in financing the vehicle at a price I could afford. I 100% recommend this dealership, all around great experience

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to give us feedback on your recent purchasing experience at St. Charles Toyota. We're glad to hear that Bob, Rich and Roger were able to give you an overall positive experience. Thank you so much for your business and enjoy your new vehicle! Regards, The St. Charles Toyota Team


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  • Toyota rav 4

    The staff here are awesome !! I like how they are honest and give you options. They work with you to make a deal and give you the best possible ex...

    Dealer Response

    Alyssa, thank you so much for the nice review and congratulations on your new car! We really appreciate this feedback and we'll be certain to shar...


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    The staff here are awesome !! I like how they are honest and give you options. They work with you to make a deal and give you the best possible expirenice ever !! They make you feel welcome and are peronsable and are super nice and helpful ! I'd recommend this place to anyone mark and rob were so accommodating and put me at ease with buying a car . Thanks so much Toyota !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alyssa, thank you so much for the nice review and congratulations on your new car! We really appreciate this feedback and we'll be certain to share your compliments to Mark and Rob. We pride ourselves on offering high quality customer service, and we're glad we were able to take care of you. It was our pleasure. Regards, The St. Charles Toyota Team


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  • 2015 Camry Purchase on 1/2017

    My wife and I had recently saw a Toyota Camry SE on Cars.com at the used car toyota dealership in St. Charles. We met with Bob and it was a deligh...

    Dealer Response

    Hello Jerremy and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Bob and Is...


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    My wife and I had recently saw a Toyota Camry SE on Cars.com at the used car toyota dealership in St. Charles. We met with Bob and it was a delightful experience. The car was priced well below market and Bob helped to give our experience a great one by being up front and honest. We also had a few brief encounters with the manager Isreal. Overall the experience was great, the only draw back that through us by surprise was that when it came time to purchase the store didn't take "credit cards" for a down payment. Even though I told them it was a debit, they still only accepted check or cash. The check took about a week to cash. The car smelled a bit like smoke and when I checked the air filter it had not been changed before I bought the car even though I was told this car was pre-certified and all of those things had been checked. Even with that all, it was still a great experience and I would definitely go back. Thanks Toyota St. Charles! Our first Toyota experience was one worth remembering!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Jerremy and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Bob and Isreal were there to provide you with such exceptional service! Thank you again and congratulations on your new Toyota Camry SE! Regards, The St. Charles Toyota Team


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  • Saturday service

    Had my maintenance required light come on and was nearby. I had no service appointment scheduled but stopped To see if they could help, Thomas sa...

    Dealer Response

    Thanks for your kind words! We appreciate Thomas as well as the rest of our staff and we are thrilled that they have taken care of you and accommo...


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    Had my maintenance required light come on and was nearby. I had no service appointment scheduled but stopped To see if they could help, Thomas said let me check, then asked if I had 45 minutes to wait for them to complete the required oil change and tire rotation. Not only did they get it done in that time, they washed the vehicle and provided my an inspection of the other items. I would suggest trying them for service on Toyota vehicles.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your kind words! We appreciate Thomas as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, The St. Charles Toyota Team


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  • 2016 Rav 4

    Outstanding service at this dealer. Rick was our salesman he was very nice and helped us learn things about our new car.

    Dealer Response

    Theresa, thanks for this marvelous review and congratulations on your new car! We are so pleased that Rick was able to provide you with such excep...


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    Outstanding service at this dealer. Rick was our salesman he was very nice and helped us learn things about our new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Theresa, thanks for this marvelous review and congratulations on your new car! We are so pleased that Rick was able to provide you with such exceptional service. Enjoy your new vehicle! Regards, The St. Charles Toyota Team


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  • Perfect

    My wife and I drove from Cincinnati to St. Charles, IL (5 hours). The reason NONE of the dealers in the tri-state area could touch their pricing....

    Dealer Response

    Congratulations on your new vehicle, Arin! Thank you so much for taking the time to share your feedback with us! We work hard to make sure our gue...


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    My wife and I drove from Cincinnati to St. Charles, IL (5 hours). The reason NONE of the dealers in the tri-state area could touch their pricing. I hope more people drive to St. Charles Toyota to purchase and maybe the local dealers will lower their prices. The whole experience was great from start to finish. It is a family owned business and it shows

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Arin! Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, The St. Charles Toyota Team


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