Mercedes-Benz of Rockville Centre

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Reviews

Average Ratings

4.8
598 lifetime reviews. Includes reviews of Mercedes-Benz of Rockville Centre from DealerRater.com
  • Superb

    Not a typical dealership, they are honest and easy to deal with!


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    Not a typical dealership, they are honest and easy to deal with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good Experience
    April 12, 2017

    I gave the rating of 5 stars because of the professional, courteous and fast service i recieved. Shane Chesney is the best!. Keep up the good work...


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    I gave the rating of 5 stars because of the professional, courteous and fast service i recieved. Shane Chesney is the best!. Keep up the good work. Thanks again, Mercedes-Benz of Rockville Centre.

    Does recommend this dealer

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  • THE ONLY PERSON TO GO TO IS ALIX PLASTER!!!!!!!!!!!!!!!!!!!!
    April 10, 2017

    Alix Plaster is HANDS DOWN THE ABSOLUTE BEST SALESPERSON ON THIS PLANET!!!!!!!!!!!! SHE SHOULD TEACH A CLASS ON CUSTOMER SERVICE AND RECEPTION. BE...


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    Alix Plaster is HANDS DOWN THE ABSOLUTE BEST SALESPERSON ON THIS PLANET!!!!!!!!!!!! SHE SHOULD TEACH A CLASS ON CUSTOMER SERVICE AND RECEPTION. BEING A SINGLE WOMAN IS HARD ENOUGH AND SCARY ENOUGH WITHOUT BEING CAR SAVVY AND SHE MADE THE ENTIRE PROCESS HASSLE AND HAGGLE FREE. SHE ERASED EVERY WORRY, DOTTED EVERY "I" AND CROSSED EVERY "T''. NEVER EVER HAVE I TRUSTED A SALESPERSON IN MY LIFE!!! SHE ERASED EVERY FEELING OF SKEPTICISM AND FEELING OF ANGST I COULD HAVE!!!! EVERY PERSON HAS A JOB TO DO AND IT IS NATURAL FEELING TO SELF PRESERVE BUT MS. PLASTER HONESTLY GIVES HERSELF TO EVERY PERSON AND EVERY SALE SHE DOES!!! THE TIME SHE TOOK IN ORDER TO HELP ME WAS BIBLICAL TO SAY THE VERY LEAST!!!!! SHE DID NOT PROVIDE A SERVICE SHE GAVE COMFORT AND CERTAINTY THAT SHE WOULD DO HER BEST AND SHE DID THAT AND BEYOND. SHE IS NOTHING SHORT OF A MIRACLE QUITE FRANKLY AND I HOPE HER MERCEDES-BENZ FAMILY APPRECIATES HER FOR THE GALAXY OF POWER THAT SHE SINCERELY IS!!!!! BEHIND HER SPARKLING BLUE EYES IS A PERSONALITY THAT ONE WOULD NOT EXPECT IN A CAR SALESPERSON. I AM A REPEAT CUSTOMER OF MERCEDES-BENZ WHICH GOES TO SHOW MY LOYALTY FROM A BRAND THAT HONESTLY HAS GIVEN ME THE BEST BUT ALIX PLASTER IS A CUT ABOVE AND BEYOND PAR SPECIFICATION OF WHAT IT MEANS TO WORK FOR THIS EXCELLENT BRAND! I CAN NOT SAY THANK YOU ENOUGH!!!!!!!!!! SOMEONE BETTER READ AND ''PLASTER'' THIS!!!!!!!!!!!!

    Does recommend this dealer

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  • Exceptional service and help
    March 22, 2017

    I on a 2012 CLS 550 that i purchased brand new in 2012. I continued to use the RVC service department for all service intervals and many tire repl...


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    I on a 2012 CLS 550 that i purchased brand new in 2012. I continued to use the RVC service department for all service intervals and many tire replacements due to NY Winter pot holes. Each time i was met with a supportive smile and excellent service. Recently I had a check engine light come on and decided to have it looked at when I brought my vehicle in for a scheduled Oil Change Service. However, the CK ENGINE Light revealed a serious malfunction that if not given immediate attention could of resulted in complete engine failure. I was alarmed at what I considered to be a significant unexpected financial loss as I still owed money on the loan and the high cost of repair. I returned to the service center in person and requested a more detailed explanation of what the malfunction was. My service rep Samantha Patti immediately had the service tech who had discovered the problem put my car back up on the lift whereupon he quickly disassembled enough of the engine components to give me a first hand visual exam of the damaged parts and explained to me in detail how if not repaired it would only get worse. I was to say the least not a happy camper at that point. However, Samantha and the service department Manager Vinny Ruggieri worked with me in finding a way to make the repairs with minimal cost to me as I was out of warrantee. I must commend Vinny and Samatha for going above and beyond my expectations to complete my repairs to my full satisfaction. I am extremely grateful to them for their assistance and their coordinated efforts with Corporate Department rep Eric at MBUSA for making all the necessary repairs and standing by their product! I will definitely purchase another Mercedes Benz again and continue to use the RVC service department in the future .

    Does recommend this dealer
    Came in for service or repair

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  • Rashad Gambol is the best !!
    March 10, 2017

    Rashad was an excellent and professional salesperson. I really appreciate all the rigorous information he gave to me about this vehicle .This is ...


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    Rashad was an excellent and professional salesperson. I really appreciate all the rigorous information he gave to me about this vehicle .This is my first mercedes and I'm in love with my beautiful 2016 c300. I had a great experience at the Mercedes Benz of Rockville Centre.. .

    Does recommend this dealer

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  • Definition of excellent customer service
    March 2, 2017

    Samantha is the definition of excellent customer service. She treats customers with a friendly attitude and resolves problems as efficiently as po...


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    Samantha is the definition of excellent customer service. She treats customers with a friendly attitude and resolves problems as efficiently as possible. I have never seen an advisor have so much pride in their job. If you get her as your advisor, rest assured you are in good hands. From: Clarence

    Does recommend this dealer
    Came in for service or repair

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  • George Glier is the best!!!!
    March 2, 2017

    I just leased my 3rd Mercedes from Mercedes-Benz of Rockville Centre. George Glier was my salesperson yet again. Since I was not sure of which v...


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    I just leased my 3rd Mercedes from Mercedes-Benz of Rockville Centre. George Glier was my salesperson yet again. Since I was not sure of which vehicle I wanted to lease this time, George took me and my husband out on numerous test drives until we found the "just right" vehicle that fitted me (both physically and my lifestyle). And then George worked his hardest to make sure the vehicle also fit my budget. Kudos to a man who has limitless patience and really cares about his customers. I would recommend George to anyone who cares about how they feel when they drive their car!

    Does recommend this dealer

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  • Par Excellence
    March 1, 2017

    This is my third C-300 from Rockville Center,my only reason to comeback is George Glier,he is knowledgeable, courteous and sales consultant Par Ex...


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    This is my third C-300 from Rockville Center,my only reason to comeback is George Glier,he is knowledgeable, courteous and sales consultant Par Excellence.

    Does recommend this dealer

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  • Outstanding Customer Service
    February 25, 2017

    George Glier was an amazing representative, extremely knowledgable and helpful. I went in looking for a quote on a new CLA 250 and George made the...


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    George Glier was an amazing representative, extremely knowledgable and helpful. I went in looking for a quote on a new CLA 250 and George made the process really straight forward and easy, there were no tricks or surprises. My experience with this dealer and George was incredible. If you are looking for a new Mercedes Benz this is your place! Thank you George!

    Does recommend this dealer

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  • George Glier is AMAZING!
    February 23, 2017

    George Glier, Master Certified Sales Consultant is beyond amazing. He was extremely knowledgeable and personable. He was patient with me and helpe...


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    George Glier, Master Certified Sales Consultant is beyond amazing. He was extremely knowledgeable and personable. He was patient with me and helped me decide on the right vechile. He worked with me to help build such an amazing vechile. I am beyond pleased, his service and expertise and the vechile are beyond what I expected. I am extremely satisfied and in love with my new GLE 43 AMG coupe. Thank you George for making my birthday such a memorable one with this new vechile. I am beyond ecstatic. Best Regards, Aisha W.

    Does recommend this dealer

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