Rallye Motors / smart center of Roslyn

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Reviews

Average Ratings

4.7
454 lifetime reviews. Includes reviews of Rallye Motors / smart center of Roslyn from DealerRater.com
  • The absolute best

    I purchased my C300 4MATIC brand new in 2008. The buying process was easy. I was treated either the utmost respect and friendliness. What has impr...

    Dealer Response

    Hi Arielle, Thank you for sharing your feedback with us! We try to exceed your expectations whenever you visit our dealership, and I'm happy to ...


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    I purchased my C300 4MATIC brand new in 2008. The buying process was easy. I was treated either the utmost respect and friendliness. What has impressed me most is the Rallye service center. I will only bring my car to Rallye and not only have they kept my car in tip top shape, but Rob Carlson has been a pleasure to work with over the years. He is friendly, respectful and honest. He keeps me updated on te status of my car throughout the process. He briefly left Rallye and I worked with Joe DiGregorio in the interim and he was also wonderful. I also love Rallyes new text based service update system and the ability to pay online before i pick up the car. Makes things much faster. Overall, Rallye is the absolute best and I wouldn't dream of going anywhere else to service my car or to buy a new Mercedes when I'm ready!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Arielle, Thank you for sharing your feedback with us! We try to exceed your expectations whenever you visit our dealership, and I'm happy to hear that our team has been able to do that for you. It's also nice to hear that you're enjoying our new Service Amenities! Please do not hesitate to reach out to us with any questions or concerns you may have. Looking forward to your next service! -Aaron, Social Community Team


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  • Lou is the best!
    June 4, 2017

    Purchased 2 cars from Lou. He is a pleasure to work with. Not pushy, but does his very best to make the deal work for you, whether it's an entry...

    Rallye Motors

    Thank you for this excellent review, Robert! We love to see this kind of feedback from our customers. Enjoy driving your Mercedes-Benz!


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    Purchased 2 cars from Lou. He is a pleasure to work with. Not pushy, but does his very best to make the deal work for you, whether it's an entry level Mercedes or a top tier model. Highly recommended.

    Does recommend this dealer
    Rallye Motors

    Thank you for this excellent review, Robert! We love to see this kind of feedback from our customers. Enjoy driving your Mercedes-Benz!


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  • Unresponsive and unprofessional sales experience
    May 18, 2017

    I identified a car of potential interest via the Internet, and reached out to get more information and to request photos. At that point, I was put...

    Rallye Motors

    Good Afternoon, It sounds like we fell short of our goal in delivering an exceptional shopping experience. For that, I'm truly sorry. We do our be...


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    I identified a car of potential interest via the Internet, and reached out to get more information and to request photos. At that point, I was put in touch with Ami, who indicated that I should simply use the online MB configurator to get an accurate representation of the car, even though the configurator doesn't show top-down images (this was a convertible), and displays only a limited set of angles and lighting conditions. I also communicated a prospective deal I had with another dealer, which Ami indicated Rallye could match. While photos would've been preferred, I nonetheless planned to take a trip to the dealership to see the car, in person. While in transit, Ami contacted me to indicate that the car would have to be brought over from the warehouse and that it would take 4 hours to do so. I therefore turned around, intending to reschedule. About 30 minutes later, I received another outreach indicating that the car was now at the dealership...so, I turned around, again. Upon arriving, the facility was nice and Ami was pleasant enough. We previewed the car, while Ami sought to have a preowned manager assess the value of my trade. We then sat down to review numbers, assuming the discounts I had previously communicated. The trade value came in lower than anyone else (lower than a wholesaler, in fact), so I insisted that Rallye remain consistent with the value provided by other dealers. Ami reluctantly agreed. I left, noting that I would consider the color combo and further review the numbers when I arrived home. Upon review, I subsequently raised some reasonable questions about dealership and registration fees, which I thought seemed high. After several days of no response, and a few reminder emails on my part, Ami finally replied that, "after further review, we're unable to move forward with this deal". There was no further explanation. I certainly understand that the deal terms I negotiated were aggressive and that not all dealers would necessarily accept them. I was, however, up front about the terms. In my experience, having purchased many premium cars, the dealers have always been responsive, cordial and professional, even if the deal doesn't materialize. Unfortunately, that was not the case, here. I subsequently communicated my experience with a business development manager, who was apologetic and indicated that she would make her managers aware of the situation to see if it could be remedied. I have yet to hear anything back.

    Does not recommend this dealer
    Rallye Motors

    Good Afternoon, It sounds like we fell short of our goal in delivering an exceptional shopping experience. For that, I'm truly sorry. We do our best to meet the needs of all our customers, but unfortunately, we can't always come to an agreement. Rest assured that we do learn from these shortcomings and we're always trying to improve. Please take a moment to contact us at 516-419-9686 so we can discuss this matter further. Best Regards, - Aaron, Social Community Team


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  • Top Tier Service
    May 8, 2017

    I was introduced to Lou by a friend of mine. Lou had my best interest in mind and went above the call to find exactly what I was looking for. Stre...

    Rallye Motors

    Hi James! Thank you for this excellent review of Lou and our dealership. We appreciate your feedback and recommendations, and look forward to work...


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    I was introduced to Lou by a friend of mine. Lou had my best interest in mind and went above the call to find exactly what I was looking for. Stress free, seamless process, and very knowledgeable about the many features in the car- exactly what every deal should replicate. I will be recommending my friends and family to Lou, well deserved. Thank you!

    Does recommend this dealer
    Rallye Motors

    Hi James! Thank you for this excellent review of Lou and our dealership. We appreciate your feedback and recommendations, and look forward to working with you again! -Aaron, Social Community Team


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  • Best of the best
    May 4, 2017

    Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actual...

    Rallye Motors

    Thank you for taking the time to share your service experience with us! I'm happy that Vince and our team can make your visits to our dealership e...


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    Vince makes service a breeze. He is knowledable, friendly and honest. The craziest part of servicing my Mercedes is that I don't fear it. I actually look forward to it. From the initial consult with Vince to the freshly washed car that gets returned to me, it's a no hassle experience. Bravo!

    Does recommend this dealer
    Came in for service or repair
    Rallye Motors

    Thank you for taking the time to share your service experience with us! I'm happy that Vince and our team can make your visits to our dealership enjoyable. We look forward to working with you again!


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  • Best in the business
    May 4, 2017

    Bob has been handling all of my car needs for 20 years. He is the best in the business and treats you like family. My entire family now uses Bob f...

    Rallye Motors

    Thank you for this amazing review, Joseph! We truly appreciate your loyalty and kind words. As always, please don't hesitate to reach out for any ...


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    Bob has been handling all of my car needs for 20 years. He is the best in the business and treats you like family. My entire family now uses Bob for all their car needs. If you want a Mercedes you want to use Bob Bianchi.

    Does recommend this dealer
    Rallye Motors

    Thank you for this amazing review, Joseph! We truly appreciate your loyalty and kind words. As always, please don't hesitate to reach out for any of your automotive needs!


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  • Fantastic Service Advisor
    May 3, 2017

    Robert Carlson is an honest, thorough and friendly service advisor. The attention he pays to his clients makes him an invaluable asset to the Rall...

    Rallye Motors

    Thank you for your feedback of Rob! I'm happy to hear that you've been satisfied with your service experience at Rallye Motors, and look forward t...


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    Robert Carlson is an honest, thorough and friendly service advisor. The attention he pays to his clients makes him an invaluable asset to the Rallye Mercedes family.

    Does recommend this dealer
    Came in for service or repair
    Rallye Motors

    Thank you for your feedback of Rob! I'm happy to hear that you've been satisfied with your service experience at Rallye Motors, and look forward to your next visit!


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  • Excellent Experience
    April 26, 2017

    I recently purchased a 2017 Mercedes E300 from Jerry Sherry. I was extraordinarily pleased with the entire process. Having driven BMW's for the ...

    Rallye Motors

    Hi Edward, Congratulations on your new E-Class! I'm so happy to hear that you had a great experience at our dealership. We appreciate you choosing...


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    I recently purchased a 2017 Mercedes E300 from Jerry Sherry. I was extraordinarily pleased with the entire process. Having driven BMW's for the past ten years, I decided I wanted something else for my next car and really liked the way the newer Mercedes Benz vehicles looked. The vehicles themselves were also extremely comfortable, something that I had noticed when riding in friends or business associate's Mercedes'. I was referred to Jerry by friends of mine and I found him to be extremely professional and knowledgeable about all aspects of the Mercedes brand. I was torn between a couple of different models, so Jerry suggested that I test drive all of them one after the other. I decided on the E300 as I found the ride superb, the interior comfortable and the technological components to be very advanced. Jerry spent a considerable amount of time with me and I appreciated all of the personalized attention he displayed. He was very accommodating to my needs and busy schedule. Mr. Weiner in the business department was also a pleasure to deal with and highly responsive to my inquiries. The delivery process was great and very smooth. I highly recommend Rallye Motors and Jerry Sherry.

    Does recommend this dealer
    Rallye Motors

    Hi Edward, Congratulations on your new E-Class! I'm so happy to hear that you had a great experience at our dealership. We appreciate you choosing Rallye Motors and look forward to working with you again! - Aaron, Social Community Team


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  • UNPROFESSIONAL AND RUDE STAFF VERY POORLY TRAINED CREW!
    April 18, 2017

    UNPROFESSIONAL AND RUDE STAFF VERY POORLY TRAINED CREW!...


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    UNPROFESSIONAL AND RUDE STAFF VERY POORLY TRAINED CREW!...

    Does not recommend this dealer
    Came in for service or repair

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  • Best salesperson
    April 9, 2017

    Bob is a true gentleman. I have leased/purchased 3 vehicals in the last 4 years from Bob and it is practically haggle free. He knows how to keep a...

    Rallye Motors

    Hi Bruce, Thank you for sharing your experience with us! Your loyalty and feedback are truly appreciated. As always, please do not hesitate to rea...


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    Bob is a true gentleman. I have leased/purchased 3 vehicals in the last 4 years from Bob and it is practically haggle free. He knows how to keep a customer for life. Will see you very soon, Bruce S.

    Does recommend this dealer
    Rallye Motors

    Hi Bruce, Thank you for sharing your experience with us! Your loyalty and feedback are truly appreciated. As always, please do not hesitate to reach out to us for any of your Mercedes-Benz needs. -Aaron, Social Community Team


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