Star Nissan

4.5
(506 reviews)
Visit Star Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–8:00pm
Tuesday 7:00am–7:00pm 9:00am–8:00pm
Wednesday 7:00am–7:00pm 9:00am–8:00pm
Thursday 7:00am–7:00pm 9:00am–8:00pm
Friday 7:00am–7:00pm 9:00am–8:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (847) 213-9960 (847) 213-9960
Used (847) 268-3114 (847) 268-3114
Service (847) 268-3508 (847) 268-3508

Reviews

4.5
(506 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Brought my car in for an oil change, low tire pressure,

Brought my car in for an oil change, low tire pressure, and a few other things. They found a nail in the front left tire and asked if I wanted it fixed. It was late Saturday afternoon so I had no choice. They said it would cost $100 to repair. I said that's extortion and asked if they could provide a discount seeing that I bought my car from them just two years earlier. They knocked off $30. When time came to pay the bill, I saw they had added "Additional fees" for COVIDFEE $2.08, DOCFEE $1.63, EPA $1.87, SS $22.88, and ROF $6.35 for a grand total of $34.81. I asked the salesperson to explain the charges but she couldn't or wouldn't and just handed me a long document to read. I paid the total charge and promised to never go back. I hope they cherish their $34 because they lost me as a customer.

1.0

please inform customer with charges up front!

please inform customer with charges up front! and that what i asked for before service ? very rude young man ( need to be trained how to talk to customers) the funny part i bought the car from this location too the worst customer service experience .

1.0

Buyers beware

Went to see and test drive a red 2018 q60 red sport 400 listed a little over market value which was ok, #1 sales manager had been driving it home, it smelled and there was a big chunk of hardened glue in the cup holder, the drivers white leather seat bottom was dirty like from grease, 2nd, even though it says clean history, looking close at the paint I could see repainted areas esp the hood being off if you look close and red over spray underneath, worse part a front clip had staples, like wow, buyers beware

Dealer response

Contact Sales Manager Bruce Berger by email at Bberger@berman.com or call us directly. Thank you.

1.0

I brought my car in for an oil change with a pre-arranged...

I brought my car in for an oil change with a pre-arranged appointment. Two hours and twenty minutes later no word from the service person. No apologies, but he did try to talk me into almost $600 in new services and to be done that day. I wont be back and I'll try to convince my family and friends to avoid this place. Zero consideration for the customer.

Dealer response

Contact Service Director Bill Sumner by email at BSumner@berman.com or call us directly. Thank you.

5.0

Rich Pittman the Best. Thank you. The lady with the...

Rich Pittman the Best. Thank you. The lady with the Transmission for the Nissan Sentra. You are simply the Best, very exceptional, thank you for all your help God Bless you

Dealer response

Thank you for your review. We appreciate your business. We hope to service you with exceptional service again!

5.0

My experience at Star Nissan was very pleasant. Though it...

My experience at Star Nissan was very pleasant. Though it was a bit of a wait, my sales representative was extremely helpful and ensured that I got the best possible deal. I appreciated her help and am glad I chose to get a Nissan as I love my Nissan Altima.

Dealer response

Thank you for your review. We appreciate your business. We hope to provide you a very pleasant experience on your next visit also! Enjoy your Altima.

1.0

I told the service advisor (name: Kozak) that the problem...

I told the service advisor (name: Kozak) that the problem with my car was the shock absorber. I asked that he first check if it is under warranty before doing anything. He made me sign a form. I waited 5hrs so i thought he was already fixing the shock absorber and that it’s under warranty. I was surprised when he came back to tell me that the problem was the shock absorber, and it is not under warranty and i have to pay the diagnostic fee! I told him from the start that that was the problem and foe him to check if it is under warranty. I asked to speak with the manager who said that i have to pay or they will not release my car. THIS WAS CLEARLY A HIGHWAY ROBBERY! Beware and don’t let them nickel & dime you!

Dealer response

Thank you for your review. We appreciate your business, and sorry we fell short. Please contact our Sales Manager Bruce Berger at bberger@berman.com or calling our dealership when you are able to discuss your experience. We hope you give us another shot!

Consumer response

Never again!!!

5.0

Wanted to go in to see a pre-owned vehicle I email Olga...

Wanted to go in to see a pre-owned vehicle I email Olga who called me immediately & set up an appointment. Needless to say between Olga & Bruce working with me I walked out with a brand new 2021 Nisssan Rogue for my husband. They are the best.

Dealer response

Thank you for your review. We appreciate your business, and enjoy your new Rogue. We hope to service you again!

5.0

brought my niece over again to get car ready for college...

brought my niece over again to get car ready for college Nick gave royal treatment like we were newfound family! Will return, this must be a high volume joint.😆

Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

1.4

When I was looking for a renowned car they tried to lie...

When I was looking for a renowned car they tried to lie to me about a car that wasn't smoke free. One of the salesperson was being rude too.

Dealer response

Thank you for your feedback, Gerti. Please contact General Manager Bruce Berger who will be more than happy to address your concerns. He will do his very best to resolve this situation to your satisfaction. Bruce's direct phone number is 847-647-9961 and email bberger@berman.com.