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Reviews

Average Ratings

4.3
Average based on 58 reviews
  • Star Nissan Niles IL

    Star Nissan is a wonderful place to buy a car. My experience from the beginning to the end was wonderful. I was greeted by a pleasant sales person...

    Dealer Response

    Thank you Brenda! Your support is greatly appreciated!!


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    Star Nissan is a wonderful place to buy a car. My experience from the beginning to the end was wonderful. I was greeted by a pleasant sales person and it just got better. Yes! I bought a car. The buying process made easy and pleasant. Larry Wolfe and all the Star Nissan team I thank you for my start to finish proses of walking in to look at cars and driving out in my new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Brenda! Your support is greatly appreciated!!


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  • Star Nissan 5757 N Touhy Ave Niles IL 60714

    Mr. Edgar Martinez from Star Nissan in Niles was very good at his job. He took the time and gone out of his way to help me find the right SUV for ...


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    Mr. Edgar Martinez from Star Nissan in Niles was very good at his job. He took the time and gone out of his way to help me find the right SUV for me. He had help me so much in everyway. He's very kind and very professional!! I am so thankful I came here at 5757 W Touhy in Nile. All the employees are all friendly and helpful!! I highly recommend anyone to visit this dealership if you're looking for a good help!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer service

    Edgar Martinez was very helpful. He help us out alot.


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    Edgar Martinez was very helpful. He help us out alot.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Used Altima

    Found a car I liked on cars.com and contacted the dealership about it. I received a call the best morning confirming the car is there and it will ...

    Dealer Response

    Hi Leo, we apologize for any miscommunication or lack thereof concerning the car you were interested in. We wish you the best of luck in your car ...


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    Found a car I liked on cars.com and contacted the dealership about it. I received a call the best morning confirming the car is there and it will be ready for me to check out. When I arrived to the dealership the sales person claimed the car was sold and someone out a down payment on it the previous day. Where is the communication? I'm more upset that they wasted my time by going there for absolutely nothing.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Leo, we apologize for any miscommunication or lack thereof concerning the car you were interested in. We wish you the best of luck in your car shopping.


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  • Great service - Go to Ruby for any help.

    I bought an Infiniti G35x from Star Nissan in 2012 and doing regular maintenance and services wtih them. They always take care of their customers ...

    Dealer Response

    Thank you Sandeep for your continued loyalty!!


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    I bought an Infiniti G35x from Star Nissan in 2012 and doing regular maintenance and services wtih them. They always take care of their customers and especially my adviser who I always go to: Ruby she is an awesome lady to work with. I had a suspension and noise issue with my car last week and Ruby took care of it from A to Z she dealt with my warranty company and her technicians and returned my car back in perfect fixed condition. She even followed up with me next day to check everything is okay. Thank you Ruby and Star Nissan for all your service and help.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Sandeep for your continued loyalty!!


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  • Worst experience

    Worst experience ever. These people do not care about customers. No respect. Never again going back there.

    Dealer Response

    We're sorry you had an unpleasant experience shopping for a new car. We would like nothing more than to change your opinion to a positive one. Ple...


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    Worst experience ever. These people do not care about customers. No respect. Never again going back there.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry you had an unpleasant experience shopping for a new car. We would like nothing more than to change your opinion to a positive one. Please reach out to Vince Moreno, the general sales manager of Star Nissan. He'd be happy to discuss your concerns. 847-647-1555, ext. 2029


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  • Great place with great people

    They really worked with me to buy my first car! It was such a good experience I can't imagine going anywhere else for any of my future needs. This...

    Dealer Response

    Thank you so much for your and your family's support!!


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    They really worked with me to buy my first car! It was such a good experience I can't imagine going anywhere else for any of my future needs. This is the place my entire family goes to buy cars and we have yet to be disappointed! Thank you!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your and your family's support!!


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  • Dishonest and no follow through

    I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good...


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    I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good shape with no damage or rust. I was told it was perfect. I also asked them to have the vehicle ready since I was driving in from out of town. When I arrived, they had not gotten the vehicle ready and worst of all the vehicle had damage to the front end. The dealership had basically lied to get me to come there. Of course the manager said they don't lie, so he apologized and said he would help me on the price. After taking it for a test drive, he told me he would give me $400 for the repair after they had lied about the damage to begin with and had said if they fixed it it would raise the price by $800. Since I drove so far to purchase it, I decided to buy the vehicle anyway and get it fixed, the cheapest estimate I could find after getting 4 was for $968. They also had a part on order for the vehicle, which they were going to ship to me when it arrived. I still have never received that and despite calling and emailing have not received an answer. The night I purchased it, the entire process took them over 3 hours to complete and the financing could not secure a good rate so late at night, so I wanted to quickly refinance the vehicle. When I called to inquire on the title Arthur in finance said he would check and call be back in an hour. He never called back. I then called him 4 more times and left messages and he would not return my calls. So I called the used car manager Neil. Once again he apologized for his staff and told me to just wait and wouldn't give me my loan information. I hung up and called the bank with no information and luckily they were more helpful and were able to look it up for me. Once I had my loan information I called Neil back to ask about when they sent out the package so I could get my title to refinance and then Neil started to not return my phone calls. This dealership is shady and just passes the blame for one person to the next.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • great treatment

    Bill Werner went above and beyond to get us into the car we wanted. We had bought another car from Star Nissan 3 years ago and had such a great ex...

    Dealer Response

    Billy is the best. Thank you!


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    Bill Werner went above and beyond to get us into the car we wanted. We had bought another car from Star Nissan 3 years ago and had such a great experience we went back. We actually drove from Rockford to make a deal. The entire staff was very helpful and courteous from the manager to the finance to the garage staff.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Billy is the best. Thank you!


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  • Exceptional Service- Highly Recommended Dealership

    I just bought a 2015 Nissan Rogue from Star Nissan in Niles. Gerry Zwolski was a wonderful person to deal with. He took note of everything I wante...

    Dealer Response

    Thank you! Congrats on the Rogue.


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    I just bought a 2015 Nissan Rogue from Star Nissan in Niles. Gerry Zwolski was a wonderful person to deal with. He took note of everything I wanted in a car, searched for matches, kept in close contact with me, and found me the perfect car for me! The rest of the staff was also very friendly and helpful. They made the buying process and breeze. Everything was explained to me and I left feeling confident that I had made a great decision to buy through Star Nissan.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! Congrats on the Rogue.


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