Brown's Automotive

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    We always have a great experience when buying a car at Brown’s. Our salesperson, Belce, was friendly and helpful when we bought our Jeep Cherokee. Also,... we enjoy that service is open late so that we can make appointments for after work!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2019

    Quick Response big inventory gave me a no hassle deal on the vehicle- pricing was the best and most competitive around. Leaving with a New Jeep GC

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • October 12, 2016

    It was a pleasure dealing with Charlie Kennedy. I highly recommend Brown's Dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 5, 2019

    I will never never ever will I ever buy a vehicle from Browns. Worst customer service. My second vehicle 2018 Dodge Ram 2500 bought out of state, couldn’t... find one with an 8 foot bed in this area. would not start yesterday, said wrong fob key , battery dead. They would not accept the vehicle. Smith town did.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 22, 2019

    Nothing but disappointment. Went to pick up my barely pre owned vehicle. Rear bumper was scratched, which I did not complain about, but my running board... was damaged. Sales person was an hour behind. I would have really appreciated a call. I have now had the truck a month with no resolution after they signed a paper promising me to replace the running board. I keep getting the run around. Manager Keith called me last week and promised a call by the next day by 10:30 am with resolution and never received call back. I should have walked away and gave my business to a dealer that actually cares to satisfy their customer after they damaged a vehicle. Instead of fixing a simple issue right away i've had to hound the dealer about this issue and still have no resolution.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 11, 2017

    I bought a certified 2014 Jeep Grand Cherokee from this dealership and found out it was hit with frame damage.They agreed to take it back but refused to... give me the original value.I lost approx. $2000,00 and was given another Jeep that has fewer features with scratches on the finish.I doubt that this vehicle was even certified by Chrysler because of the general condition .I have no manuals etc.The car was not properly cleaned.The wheels were dirty etc.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 7, 2017

    Attempted to contact this dealership via email and got the run around. I found a vehicle i wanted to purchase, however the dealer was 3+ hours away from... my residence. Emailed them requesting additional information and a offer for the vehicle only to have endless emails from them answering questions but not answering about the offer i made. I would have driven the 3+ hours for the vehicle i wanted but after over a week of not getting an answer i was told they had sold the vehicle but would help me look for a similar one. Ended communication with them. As for internet sales and information rating was poor. No idea how they are in person but i was not going to drive to find out they wouldnt negotiate the price.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 28, 2016

    I attempted to contact the Internet Sales team regarding pricing for a specific vehicle they had in their used inventory. Wanted to attempt to negotiate... a price prior to driving the 3+ hours to get there. My offer was reasonable and was a cash buy. If they had accepted my offer i would have put a deposit down on the vehicle. Over a week with the same response, until another employee advised the the other person wa son vacation vehicle sold. Internet Sales Team needs to get it together. Guess ill shop closer to my area.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 19, 2016

    Sales person lied about the saving and low interests and by the time I arrived, everything change. The sales person, finance manager and store manager... are also not willing to help.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2016

    Steven was a very professional and knowledgeable person.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews