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Reviews

Average Ratings

4.8
868 lifetime reviews. Includes reviews of Lexus of Smithtown from DealerRater.com
  • Great Service...Very Patient People
    May 19, 2017

    Ken Goldberg is a Saint! Several visits with my wife who was unsure of what model (or even brand) of car to buy/lease. Back and forth to differen...


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    Ken Goldberg is a Saint! Several visits with my wife who was unsure of what model (or even brand) of car to buy/lease. Back and forth to different dealerships we found our way back to Lexus of Smithtown. No "salesman-type" pressure, sense of humor, and a "no pressure" attitude brought us back. Other dealers who were "pushy" was the primary reason they did not see us again. For financing, Rob Meyer was excellent. Quick but very efficient, the process of applying for credit was easy and painless. He reviewed all add-on options, offered his honest opinion about what might be worth it in our specific case, and would not. My wife and I left the dealership with the sense that we made the right choice of vehicle from the right dealership and I didn't feel the need to take a shower when I left. A very good experience, indeed!!

    Does recommend this dealer

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  • parts department - excellent customer service
    May 14, 2017

    excellent customer service very knowledgeable about the parts they are selling,and they let you know how soon you can get them. friendly delivery ...


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    excellent customer service very knowledgeable about the parts they are selling,and they let you know how soon you can get them. friendly delivery service,

    Does recommend this dealer
    Came in for service or repair

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  • Crestwood Auto Body Inc
    May 10, 2017

    Excellent service in parts dept. Always friendly and knowledgeable. Always there for us with answers to our questions or even to get paint codes. ...


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    Excellent service in parts dept. Always friendly and knowledgeable. Always there for us with answers to our questions or even to get paint codes. Fast service.

    Does recommend this dealer
    Came in for service or repair

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  • TERRIFIC customer experience best ever !!!!!!
    May 8, 2017

    Everything went smoothly not one complaint, super service A TO Z. could not be more pleased with the new car purchased. BEST DEALERSHIP ever have ...


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    Everything went smoothly not one complaint, super service A TO Z. could not be more pleased with the new car purchased. BEST DEALERSHIP ever have done business with, SALES MANAGER Bob Rosswirth was super real asset to the dealership-!!!!!!!

    Does recommend this dealer

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  • Very Satisfied

    I bought a beautiful pre-owned Caddy one week ago today from Smithtown Lexus. Salesman made the buying process go smoothly. So far, so good but I...


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    I bought a beautiful pre-owned Caddy one week ago today from Smithtown Lexus. Salesman made the buying process go smoothly. So far, so good but I do need to have the car looked at because of a problem with my power window. Im extremely satisfied with the c/ Service I am receiving so far. We shall see what tomorrow brings after my service appointment. Wish me luck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Customer Service
    May 2, 2017

    Anytime I call I receive the best customer service and all my questions are always answered!! Friendliness makes the day that much better than wh...


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    Anytime I call I receive the best customer service and all my questions are always answered!! Friendliness makes the day that much better than when you speak to a rude person!!

    Does recommend this dealer

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  • Customer Service
    April 19, 2017

    Being a body shop fast prompt service is need and we receive it every time. We will continue to purchase parts from Andrew, Lexus of Smithtown


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    Being a body shop fast prompt service is need and we receive it every time. We will continue to purchase parts from Andrew, Lexus of Smithtown

    Does recommend this dealer
    Came in for service or repair

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  • Enjoyable experience
    April 15, 2017

    A professional staff knowledgeable in every aspect of helping a customer make the right purchase decision. You will never receive the "heavy hand...


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    A professional staff knowledgeable in every aspect of helping a customer make the right purchase decision. You will never receive the "heavy handed" sales approach; everyone (I mean everyone) is truly concerned about providing you with what you want in your new car choice. A relaxed, clean atmosphere complete with all the amenities, adds to the ease and comfort of the experience, Whether you are dealing with the Manager, Bob or the finance manager Denise, the Technical guru Shawn or any of the support staff, expect the same courteous treatment from them all. This is my 6th Lexus and I will be back for number 7.

    Does recommend this dealer

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  • Paint for scratch on car
    March 29, 2017

    I came in today to get touch up paint gor my car. Andrew explained how my cars paint type took 2 different coats. I appreciate the time he took to...

    Lexus of Smithtown

    Thank you for your kind words. Tom always goes above and beyond for our clients to make sure everything goes smoothly. We look forward to seeing...


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    I came in today to get touch up paint gor my car. Andrew explained how my cars paint type took 2 different coats. I appreciate the time he took to show me how to use and which tip was best for me. Great service. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Lexus of Smithtown

    Thank you for your kind words. Tom always goes above and beyond for our clients to make sure everything goes smoothly. We look forward to seeing you in the future.


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  • friendly helpful knowledgeable
    March 29, 2017

    Tabetha Pradel was extremely competent, helpful and knowlegeable. Robert Meyer enabled a smooth transition to financing. Anthony Pinto gave us an ...


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    Tabetha Pradel was extremely competent, helpful and knowlegeable. Robert Meyer enabled a smooth transition to financing. Anthony Pinto gave us an excellent introduction to the new features on our new Lexus in a very understanding manner.

    Does recommend this dealer

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