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I had an excellent experience at Smithtown Acura. Everyone is courteous and helpful. My salesman, John Schepp, is to be commended for his professionalism... and reliability. He is a consummate sales person. The process of leasing a new car is often tedious, but he made it pleasant.
This has been the most horrible lease experience of my life! I spoke with a salesman there, Charlie. I told him what I was looking for, and stressed... that my number one priority is having a very good in car navigation system. After speaking with him, and going over pricing etc. I decided (in September 2018) to lease a new RDX 2019. I went in to sign the lease agreement and leave a deposit. When I arrived I was met with ‘I quoted you incorrectly, the quote you were given was for a car without a technology package’ I was annoyed, and since I said the navigation was most important, I wasn’t sure how this mistake was made. After going over everything, I decided to go ahead with it, and paid a higher price. I went to pick up the car, immediately I am met with my first issue. There is a crack in the mirror case. I am assured that it happened on delivery, and they are so sorry and a new part has been ordered and they will contact me as soon as it comes in to replace. A little over 2 months later that has not been taken care of. Now my most recent and biggest problem occurred the other day. (Keep in mind it is 2018, and the BRAND NEW CAR is a 2019) I am a female who works LATE night hours, and is on the road for work, many times in neighborhoods I am unfamiliar with. I rely heavily on my navigation. The other day I put in an address and began my trip. While on the road I felt like it had been a long time since my navigation last said I should be turning, I looked down at it and noticed the whole screen was frozen. I tried to cancel and re-put in guidance but it would not allow me to, it just froze. I went to turn off my radio to call someone, but to my unhappy surprise the radio was frozen too and would not shut off or lower the volume. I pulled over, turned the car off, but the radio still remained on. I tried multiple times but no luck. I was forced to get out of my vehicle in the middle of the night, in a neighborhood I was not familiar with, in order to make a phone call (since I would not be able to over the radio that would not shut off) I had to walk around alone looking at street signs to help get directions from someone on the phone. Eventually later in the night the system re-set and the radio turned off, and the navigation appeared to be working. I called the dealership the next day to see what could be done. Charlie did not call me back until multiple messages were left. I spoke to the sales manager, Anthony, who did not care at all. He told me it is a service issue and to speak to them. Service was not accommodating. I finally got the car in to them, and they had not even marked down that I was coming and getting a loaner. After thy checked out the car, they did a reset, but actually admitted that they can’t guarantee it won’t happen again. They said Acura is aware of situation and working on a permanent solution. I explained to them that this is unsafe for me. No one there cares at all! They even had the audacity to suggest I use a navigation in my phone.. (well first of all, if that is such a great suggestion they should stop charging me the higher price for the technology package, and secondly if the radio won’t shut off, how am I supposed to hear the phone navigation?!) They said if it happens again come back,.. well that’s nice of them, if it happens again I first need to hope I am not in a dangerous area when I need directions. Than if nothing happens to me I can bring the car in to be temporarily fixed again.
Having bought my previous two cars here I started my search on their web site. After comparing to other sites I knew I had to go back. The people working... here are always great, the deals are straight forward and the process is efficient and they make it pleasant. Don't be fooled by 'lower' prices elsewhere: they get you with fees during the process. My wife brings the cars here for service and raves about the experience very time. And when they say something is fixed; it's fixed.
Excellent experience in leasing my new Acura MDX - John delivered my vehicle to my office and took care of all paperwork quickly. He explained all vehicle... features and made sure I was comfortable with all aspects of the Smithtown Acura experience.
The sales department was top notch! I was treated with respect and not spoken down to like other dealerships in the area. Charlie Gordon was probably one... of the nicest and most genuine person I have ever dealt with at a dealership. I look forward to future purchases with Charlie and this dealership and will be making recommendations to my friends and family if they are in the market for a new vehicle.
Very happy with my car buying experience!!!! I highly recommend Smithtown Acura. Professional, friendly and respectful salespeople and staff.
John at smithtown was knowledgable and helpful in selecting a new family vehicle. He put his best foot forward and gave us a very competitive price, right... out of the gate. This is why we purchased from him.
To all at Smithtown Acura, my current experience leasing my sixth car was the easiest process ever. Working with knowledgable and truly caring, salespeople... makes what could be a stressful time enjoyable. Smithtown Acura is like family. Sincerely, Michael DeRosa
I purchased my first Acura, an MDX, in 2008. The process was great and over the years the service department took excellent care of me and my vehicle.... Personally accommodating and fair pricing. Of the many new cars that I've purchased over the years, I've never repeatedly purchased the same brand, until now. I loved my '08 MDX and hated trading it in, but it was time. Smithtown Acura offered me a fair trade-in and after taking a good look at the new models, I not only purchased a new MDX but also a new ILX. The sales staff was very knowledgeable, answering every question, and making the whole process as painless as possible. But, most importantly to me, I know that when I bring my new vehicles in for service it will be done right, at a fair price by a friendly staff. Very comforting.
Working with Dan at Smithtown Acura was an absolute pleasure. I had visited other dealerships on Long Island and all of them were way too intense and pushy.... Dan made me feel extremely comfortable and answered all of my many questions. You really can't beat the customer service and I look forward to many more years with Smithtown Acura.