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Mercedes-Benz of Smithtown

(1,141 reviews)
2020 state dealer award
View 4 awards
2020 state dealer award 2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Smithtown from DealerRater.

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Very professional.

Very professional. Excellent service. Mark Barcelo is the best. Epitome of courtesy and dedication. This is the best dealership. We have purchased six cars from them and plan to go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Fantastic customer service.

Fantastic customer service. Wish I had more vehicles so I could visit more often. Thanks

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service, specially, Bob Vella, who is an excellent

Great service, specially, Bob Vella, who is an excellent service provider. he is courteous and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Do the job at good time all time they ear profesional and

Do the job at good time all time they ear profesional and friendly just like Family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is extremely knowledgeable, professional,

Everyone is extremely knowledgeable, professional, friendly, and helpful. I had positive experiences from the service advisors to the tire professional, to the shuttle drivers. Definitely recommend MB of Smithtown

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I've brought both my cars to Mark B and John for advice

I've brought both my cars to Mark B and John for advice and service as well as recalls. They are always very friendly, genuine, direct and extremely helpful suggesting ways I can help keep my cars running optimally as well as things to watch out for. As a car enthusiast, it is refreshing to have guys like Mark and John to talk to about my cars. They "get it". Fair prices, never a go back, and competitive pricing will keep me coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always professional, all over you to make sure you are

Always professional, all over you to make sure you are taken care of from the moment you pull up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Booking on line was easy even for me.

Booking on line was easy even for me. Reminders were appreciated. Service adviser was everything I have come to expect from Mercedes of Smithtown. Everyone from reception, sales & service are pleasant & helpful. My family & I have been driving Mercedes for years. Smithtown has become our dealership.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely helpful very knowledgeable technician amazing

Extremely helpful very knowledgeable technician amazing service on point repair and timing Highly recommended. One of the best Dealership so far I came across. Service advisors are extremely knowledgeable and friendly.The staff is unbelievably friendly 5 stars in my book!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional and courteous.

Professional and courteous. Our advisor, Mark, guided us through every step of the process, clearly explained the defect, and had our car fixed within the promised time frame. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.