Ford Lincoln of Smithtown

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 5:00 PM

Ford Lincoln of Smithtown Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2014

Welcome to Ford Lincoln of Smithtown! Located in St. James, NY, Ford Lincoln of Smithtown is proud to be one of the prem

...

ier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford Lincoln of Smithtown a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 877-513-0281 for your No-Obligation Internet Price Quote from our Internet Department.

"Long Islands # 1 Ford and Lincoln Dealer in Suffolk County, New York."

Service

Tire Rotation

$19.95

Power Steering Service

$169.95

Fuel Injector Service

$189.95

Wiper Blade Replacement

$24.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
874 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 14, 2019

    an they deserve, you should only get zero stars. Liars! Be careful. They told us what we wanted to hear so that we would accept the offer. Unfortunately... we didn’t get this in writing. When my husband went to pick up the ford ranger, it all changed and they increased the out of pocket amount by $2100. I wasn’t present to intercept or decline this new twisted and my husband didn’t want to argue. He was excited about the car and so the agreement was signed. I called that same day, spoke with Rocco, the sales person and then spoke with a finance manager. Bit they declined to adjust to the original agreement. I was stuck. Don’t shop at this dealership. They are the reason car dealers have a bad reputation and name. They’re scammers. I even tried to reach out the owner with no response. They don’t care. Never again will we deal with this establishment. I’m spreading the word. The worst experience ever!!! LIARS. Don’t trust this Ford dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 13, 2019

    This is the worst Ford Dealership to deal with! Their service department is horrible! I have purchased five cars from them and they do not care about... their loyal customers. I am sitting in the dealership waiting to get my airbag recall serviced after trying for a long time. They claim they are always busy or don’t have the part. I have a 2:30 appointment and arrive at 2:15. They have an attitude towards me and ask why am I bringing in a car so late in the day and it has to be left overnight. I state that I have an appointment and they are to service it. In the past they have always driven me home while my car is in their shop. I live less than 5 minutes away. Today they tell me they have no cars. Really, aren’t they a car dealer. They said they can drive me home in my husbands mustang (the car that is being serviced). There is no way they are driving our car around. Then proceed to tell me it’s going to be a few hours. So now I am forced to sit here! Stay away from the service department!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate t...he opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact us at (631) 337-1000 at your convenience and we'll do our best to make this right. We hope to hear from you soon.

  • November 13, 2018

    Ford of Smithtown is the only dealer I use. I have bough several cars from salesman Mike Foley and I wouldn't go anywhere else. He gave us a zero pressure... sale and always made us feel more than confident in our purchase. If youre looking for a good deal go see Mike. Hes as good as they get. Couldn't be happier. I regularly use the service dept as well. I am looking forward to purchasing another truck this year!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, we appreciate your recommendation of Mike and our dealership! Check our social media pages to stay in the loop on product news and updates so we ...can help you again on your next visit! Safe travels!

  • 5.0 out of 5
    May 19, 2019

    I’m leasing a Ford F-150 Lariat. I dealt with Rocco and he was great to deal with. The dealership is clean. All the sales people were dressed uniformly... in golf shirts. Little stuff like that lends credence to professionalism from the dealership, which I personally like. The finance manager Tony was very nice enough to give me a complementary full tank of gas. I was a target for a bait and switch at Huntington Ford, and as a gesture of goodwill, he filled my 36 gallon gas tank up, gratis If you’re looking for a Ford, and live on Long Island, do not waste your time going anywhere else. Drive out to Smithtown it’s worth the drive and worth the no-nonsense experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Vince, thank you so much for your positive comments about Ford and Lincoln of Smithtown! We're glad to hear we delivered such a great experience. I...f there's anything further we can do for you, we are happy to help!

  • 1.0 out of 5
    March 30, 2019

    If there were zero or minus four stars, I would rate this dealership so. Worst ever experience. Shady business practices. We leased a new $60 K 2017 Ford... F150 truck that malfunctioned within the first three months with check engine light trouble codes related to turbo. Dealer did not know how to resolve issue and returned vehicle to us to drive unsafely with the problem returning right away, Dealer kept car for twelve days thereafter. Did not provide loaner and did not help with rental either. CHRIS NASTASI, service manager and OLIVER CZAVAR, finance manager, exhibited unfriendly and unprofessional behavior beyond any description. They made impossible for us to get a rental while our car was kept for twelve plus days, keeping us literally in the dark about the repair progress. They insisted we had to rent specifically a FORD vehicle to qualify for reimbursement. This made it almost impossible to get a FORD rental in such a short period of time. We managed to fulfill their unreal demand and got a FORD vehicle. Upon submitting the rental bill for reimbursement, Mr. NASTASI and Mr. CZAVAR created a second stumbling block, by demanding the VIN number to be on the rental bill, something that no rental agencies do. When we complained about this new demand, they would site the Corporate Ford requirements. This process is designed to make reimbursement so timeconsuming and hard so that in the end one would give up. Clearly, the dealer was part of the problem and contributed to a negative customer experience. Fast forward months later, March 2019....The rental bill was around $800 and to this day we are still waiting for a mere $300 reimbursement check. Emails and phone calls to issue a new check as the old one expired went unanswered. Calls to corporate FORD directed us back to the unfriendly dealer. FORD corporate is no better than its dealersrhips. Please do a google search about FORD in Europe to find out why they are pulling out with so many customer complaints. To sum it up, we don't know where all the positive reviews come from. We feel the reviews are manipulated and fake. The Consumer reviews and BBB reviews seem to paint a better picture. We will never do business with FORD LINCOLN of Smithtown and do not recommend this dealership unless you want to get aggravated and harassed.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2018

    Worked with Pete Walters at Smithtown Ford. Extremely helpful, efficient and provided best price. Answered all questions in a friendly manner.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph, your comments keep us motivated and working hard for all our guests! Please let us know if you have any additional questions about services yo...u received and thank you again for choosing Ford & Lincoln of Smithtown!

  • 5.0 out of 5
    December 18, 2018

    Smithtown Ford is GREAT!!. Our Salesman Darren is outstanding, honest and a pleasure to deal with! We told him what car options we wanted and he searched,... found us the truck and went and picked it up.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to seeing you again!

  • 5.0 out of 5
    December 15, 2018

    My overall experience was excellent. Kyle did a great job. I am so happy with my truck. I would recommend Smithtown Ford and Kyle to anyone looking to... buy a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    December 8, 2018

    We met with salesman Peter Walters, never have I dealt with a nice person. Extremely knowledgeable kind and considerate, very professional yet caring of... our wants. I will always refer him to my friends. The dealership is lucky to have Mr. Walters on thier sales floor.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than hap...py to assist you! Safe travels!

  • 1.0 out of 5
    September 24, 2018

    Worst experience of my life. I was approved at my credit union and they forced me Into using their finance because I was buying a Raptor and that was... the only way they would sell me the truck. When I sat down with finance he tried beating me over the head with super high interest. When I refused ,he came down and then cursed at me in front of my 6 year old son. The most unprofessional and dishonest dealer. BUYER BEWARE!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. ...Please reach out to us directly at (631) 265-2340 when you have a chance. Thank you, and we look forward to hearing from you.

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