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Reviews

Average Ratings

4.7
Average based on 89 reviews.
  • Great services

    Staff was very helpful and friendly. the car buying experience was great.

    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a profession...


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    Staff was very helpful and friendly. the car buying experience was great.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Drive safe, and we'll see you on the road.


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  • Terrys of Peotone is the best

    Excellent buying experience. The sales staff is knowledgeable and always trying their best to get you the vehicle that you want.


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    Excellent buying experience. The sales staff is knowledgeable and always trying their best to get you the vehicle that you want.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Help when I needed it.

    My 2014 Escape was totaled and I was a wreck. This dealership went above board to make me relaxed and feel like my problem was theirs to solve. Ca...


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    My 2014 Escape was totaled and I was a wreck. This dealership went above board to make me relaxed and feel like my problem was theirs to solve. Cant say enough about how much I appreciated the help I received in replacing a car I loved.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terry's Ford

    Friendly, helpful people! 2nd time I bought there. One positive criticism is that the experience seemed rushed and we got a little confused on fin...


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    Friendly, helpful people! 2nd time I bought there. One positive criticism is that the experience seemed rushed and we got a little confused on financing details. Older folks need a slower pace, sometimes.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good service

    Service was good and accommodating with my wife arriving two days early for an oil change appointment and your group was able to get the oil done.

    Dealer Response

    We're happy to hear that you were satisfied with your visit, Patrick! We appreciate your positive feedback hope you'll consider us again in the fu...


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    Service was good and accommodating with my wife arriving two days early for an oil change appointment and your group was able to get the oil done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're happy to hear that you were satisfied with your visit, Patrick! We appreciate your positive feedback hope you'll consider us again in the future.


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  • Excellent car buying experience!

    The entire staff at Terrys is helpful, considerate and so friendly. We can't see ourselves purchasing a new vehicle anywhere else.

    Dealer Response

    We greatly appreciate your business and we look forward to being of service in the future!


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    The entire staff at Terrys is helpful, considerate and so friendly. We can't see ourselves purchasing a new vehicle anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We greatly appreciate your business and we look forward to being of service in the future!


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  • truck buy

    Everyone I dealt with at Terrys went out of thier way to make my truck buying experience a pleasurable one

    Dealer Response

    We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of providing fant...


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    Everyone I dealt with at Terrys went out of thier way to make my truck buying experience a pleasurable one

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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  • never would recommend this dealership

    very disappointed & would never recommend this dealership. my boyfriend got in contact with a guy named Denise & texted him about a truck for a co...

    Dealer Response

    Brianna, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Terr...


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    very disappointed & would never recommend this dealership. my boyfriend got in contact with a guy named Denise & texted him about a truck for a couple days. Saturday April 30th we were texting him in the morning & told him we wanted to come look at the truck but we lived two hours away so we were hesitant on coming. he assured us it would be worth the drive, that they would do anything that needed to be done to get us to drive away in that truck & if not they would at least fill up our gas tank for driving that far & not making a deal. we were told it was a great truck, in good condition for the year & low mileage. we told him we were on our way & he said "see you soon". so when we arrived at the dealership we were pretty disappointed to hear that Denise wasn't there & doesn't work Saturdays. Chris then told us he talked to Denise & knew the situation. the truck we were looking at was parked inside for us, since it was raining. that was nice, but when we walked up to this truck it was in awful condition. huge rust spot on the driver side window, the seat controls on the driver seat were missing (in the pictures online they were on there), there was water stains around the sunroof from leaking, tires had no tread left on them, when we opened the hood we found that the radiator was trashed. (none of these problems were shown in the picture). we knew coming into this it was a 2008, so of course there would be some ware & tear, but we were NOT at all expecting it to be in this bad of condition. Denise didn't mention any of this while texting him & knowing that we were driving two hours to come look at it we kind of expected it to be in a lot better condition, since we weren't told otherwise. when my boyfriend approached chris to tell him how disappointed we were in the truck, chris didn't try talking to us about it, didn't try to talk numbers with us to get us to buy it, or even apologize for it not being what we were told it was. he walked us back into the show room & said there was another truck on the lot but it wasn't in our price range. the entire time we were at this dealership we felt as though we were an inconvenience to the people working there. we didn't once sit down at a desk (they just had us standing in the middle of the show room) & talk numbers with them, they didn't try to work with us on anything even though the knew we drove TWO hours to BUY that truck. the truck that was out of our price range was only off by a couple grand, for us to drive that far & be so disappointed in the crappy truck that we came to look at you would think they would make a deal with us on the other truck and work with us on the numbers, since we were basically told a lie about the other one. they did NOTHING FOR US. when my boyfriend asked if they would work with us on the other truck chris told us there was nothing he could do about it. the appraiser that looked at the car we wanted to trade in was rude, had an attitude with us, didn't sit down with us to talk about our car or the numbers & again we felt like an inconvenience to him, he acted as though he was annoyed by us. we felt like we were being treated as children & everyone was degrading us. it was very irritating. we drove two hours for a visit at a dealership that lasted 30 minutes, when we had the money & were planning on driving away with a truck. completely their own loss for not making a sale, but very disappointed that we drove that far to be treated the way we were & not worked with at all. no one was welcoming & we didn't get the tank of gas that was promised to us if we couldn't make a deal. AWFUL DEALERSHIP.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Brianna, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Terry's Ford of Peotone. We can assure you that it was truly not our intention to disappoint or frustrate you during this process and we are still interested in helping you find the right vehicle that is perfect for you. Please reach out to us at your earliest convenience sand we will do everything in our ability to help you find your next vehicle. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.


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  • Great service

    Good guys to do business with. Xxxxxxxxxxxxxxxxxxxxx

    Dealer Response

    Thank you for taking the time to share your feedback with us. Safe travels!


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    Good guys to do business with. Xxxxxxxxxxxxxxxxxxxxx

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. Safe travels!


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  • Finished in a timely manner

    The service was great. The service advisor walks me through the technicians work.


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    The service was great. The service advisor walks me through the technicians work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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