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Bettenhausen Chrysler Dodge Jeep RAM

(4.9) 2748 reviews

Dealer on Cars.com since March 2000

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 7:30 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 7:30 AM - 8:00 PM
Tue 7:30 AM - 8:00 PM
Wed 7:30 AM - 8:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 8:00 PM
Sat 7:30 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 4:00 PM
Sun Closed

Reviews

4.9
2748 lifetime reviews. Includes reviews of Bettenhausen Chrysler Dodge Jeep RAM from DealerRater.com
  • Great Buying Experience From Start to Finish
    June 1, 2013

    I recently purchased a new 2013 Dodge Durango from Bettenhausen Dodge in Tinley Park. This was by far the best car buying experience I have ever had. ...Our Sales Manager Nick Pattenaude was fair and honest and did not play any of the usual dealership “games”. We worked with Nick from start to finish; we were not handed off to a sales manager or the finance manager. Nick understood what we were looking for and that we wanted the best deal. I do not stand for high pressure sales games, I have walked out of numerous dealerships. There was absolutely no pressure placed on us at all anytime during the process. The initial offer Bettenhausen made on my trade was extremely competitive and the upfront pricing on the vehicle made our purchase decision an easy one. Nick worked hard to make sure that I received the best deal on the vehicle. I shopped around at 3 other Dodge dealers and they could not come close to the deal that Nick had come up with. We are extremely happy with the vehicle, thank you Nick and Bettenhausen for a great car buying experience.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Relaxing and stress free
    February 18, 2018

    Working with Hamzeh was really nice. Very relaxing and never felt like I asked too many questions. And I asked a lot. He really took the time to ...go over both leasing and purchasing a Jeep. We purchased our Jeep Renegade Limited that I love. He made sure we got the best incentives available . We have been buying our vehicles from Bettenhausen for many years and will continue to do so. And would recommend Hamzeh. Jeannine and Mark Riha

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • great dealership
    February 16, 2018

    Dealing with Nick Nowak was indeed a pleasure.He insured that he would help me get the vehicle of my choice thank you Nick for accommodating me

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.9

118 lifetime reviews of the Service Department.
Includes reviews of Bettenhausen Chrysler Dodge Jeep RAM from DealerRater.com

  • Minor issue turns to huge headache
    February 1, 2018

    Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois to ...notify them and get a complaint on record. If this happened to me I???m sure it has happened to other people as well. There is no way Bettenhausen can spin it, so they have to eat it and acknowledge they attempted to steal my money. Ask them about it. If you intend to do business with these people, print a copy of this and Ask Krystal or Joe Prno the Service Manager. In a nutshell I brought my 2017 Jeep Wrangler in for a very MINOR issue. The light inside the cupholder stopped working. After diagnosis I was told the issue wasn???t covered under warranty - only about $20 parts and labor to fix. They claim the ???bulb??? was burned out. I agreed and was relieved it wasn???t going to be a drawn out process. When I picked up the Jeep I noticed the issue wasn???t fixed, so I inquired with Krystal (Service Advisor) .. she promptly called up a mechanic to take a look. In my presence the mechanic opened/disassembled the center console and pulled out the cupholder, which has the light assembly attached to it. It wasn???t connected to anything and the mechanic said ???oh he just didn???t plug it back in???. While he looked for the other end of the wire harness, I asked to inspect it and realized it was a LED assembly and not just a bulb. I asked what part they replaced and they had no explanation... because the ???bulb??? they claim to have replaced doesn???t even exist on the vehicle. So what was the BS charge for? He couldn???t find the other end of the cable and said it must have fallen further into the console and needed to pull the entire thing out. After several minutes of embarrassment and over exaggerated apologizing, I was promised a refund and they kept the vehicle for more diagnosis. The next day I called for a status and I was told ???it???s all done and ready for pickup???.... except they closed 3 minutes prior to me calling and despite me being in one of their loaner cars 3 blocks away the employee told me I would have to wait until Monday. Monday I stopped there after work and got the run-around about the refund. After getting the refund I asked what was wrong with the Jeep and the Manager told me the LED connector was bad and needed to be replaced. He then fumbled through some paperwork and told me it wasn???t fixed yet and they were waiting on a special order part. The part should be in today, but I already notified them to return it because I don???t want them working on my vehicle any more. Do yourself a favor and take your business elsewhere. Totally unacceptable dishonest business practices from Bettenhausen. The dishonesty and incompetence is contagious and starts at the top and trickles itself to the staff.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Blow Up Or No Go Jeep
    January 5, 2018

    Recently had my 100,000 mile preventative maintenance performed and everything was good until I recently experienced an issue with a repair that they ...did and to be fair I am not entirely certain that it has anything to do with that repair so I called to explain the situation and was quickly and promptly informed that they have 40 cars waiting to get in here so unless your car is going to blow up forget about it. This long term customer will be taking further service needs and purchasing my next vehicle elsewhere hope none of the 40 cars waiting have to come back because you can "forget about it" "no can do" "later gator".

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $31.95 and up*

    New Brake Pads/Shoes (Front)

    $189.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 827 Offers on 21 Models

About Our Dealership

Dealer on Cars.com since March 2000

As a family-owned dealership for more than 50 years, Bettenhausen is committed to providing the best sales and service experience anywhere. From the moment you walk through our doors, you will notice that we are not your typical dealership. Bettenhausen has that small town, down-to-earth feel.

Since 1992 we have been Chicagoland's only "One Price" Chrysler Jeep Dodge and Ram Dealer. This decision fueled our growth and our ability to deliver a level of service that most people had never experienced.

"No Hassles. No Haggle. Non-Commissioned Salaried Sales Managers. One Low Price."

Top Reviewed Employees

Tenita Jackson

Delivery Specialist

20 reviews

Nick Nowak

Senior Sales Manager

119 reviews

Cody Novick

Delivery Specialist

45 reviews

Hamzeh El Qawasmi

Sales Manager

43 reviews

Charles Johnson

Sales Manager

204 reviews
Bettenhausen Chrysler Dodge Jeep RAM
8355 W 159th St Tinley Park, IL 60477
New (877) 237-0836
Used (866) 906-5208
Service (877) 439-9581
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