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Reviews

Average Ratings

4.7
247 lifetime reviews. Includes reviews of New Country Lexus from DealerRater.com
  • First Time Lexus Purchase

    It was a pleasure doing business with New Country Lexus. This was my first experience and I am excited to be driving a new Lexus and to be a clien...

    Dealer Response

    Jack, Welcome to the wonderful world of Lexus luxury! We are glad you gave us the chance to earn your business here. Thank you for your busines...


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    It was a pleasure doing business with New Country Lexus. This was my first experience and I am excited to be driving a new Lexus and to be a client of this dealership. Elliot Bennermon was extremely helpful, friendly and thorough in dealing with this car purchase. Thank You!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jack, Welcome to the wonderful world of Lexus luxury! We are glad you gave us the chance to earn your business here. Thank you for your business and we hope you will now be a life long Lexus owner. Sincerely, Your Friends at New Country Lexus of Latham


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  • Excellent
    March 14, 2017

    My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recomm...


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    My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recommend Cidalia.

    Does recommend this dealer

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  • Seamless and Professional
    March 14, 2017

    New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well sel...


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    New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well selected, and neatly presented. Detailed descriptions and photographs made web-based shopping easy. I had selected two vehicles to examine in person and was politely greeted by Cidalia at the door after being allowed an unhurried opportunity to walk around my selections in the parking lot. Cidalia promptly collected the keys and explained the features of each vehicle prior to, and during, our test drives. Once I had made a selection and an offer, she was quick to respond and had all of the necessary paperwork ready for me as promised. Upon delivery, a couple of days later, I received similarly professional treatment from Lee in finance and Emilee in delivery. Every step of the process was well planned, courteous, and pleasant. I intend to return in a few years when it's time to replace our other car. I can happily recommend New Country Lexus.

    Does recommend this dealer

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  • Many thanks to New Country Lexus and Cidalia!
    March 13, 2017

    Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the ti...


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    Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the time to go above and beyond to make our car buying experience a positive one. On the business end, Nick took very good care of us and was a pleasure to work with as well. Emilee was great to have show us the features of the car on the day of purchase too. Very seamless experience all around. We definitely recommend New Country Lexus!

    Does recommend this dealer

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  • Offensive sales crew
    February 8, 2017

    from start to finish our experience here was not good. The sales team seemed committed to getting us into a lease on a used vehicle despite the fa...

    New Country Lexus of Latham

    Our sincere apologies that this was not handled up to your standards. Please reach out to us directly if there is anything we can do to earn back ...


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    from start to finish our experience here was not good. The sales team seemed committed to getting us into a lease on a used vehicle despite the fact that we voiced interest in negotiating the purchase price and stated our ability to pay in full for the vehicle we wanted. We mentioned several times that we were not concerned about a monthly payment yet this did not stop the sales team from pushing the idea of a lease. Leases are a great option for many but we were not shopping for a car with a strict monthly budget in mind. That being said, the ultimate offense was a statement made by a different salesman than the woman who was helping us- this man who had not a single customer at his desk the entire two hours we spent there- said to me as we walked away, "you gonna sell the rest of your michael kors bags to pay for the down payment?" As if we couldn't afford the bs lease they were trying to push on us. We immediately advised the manager of this who offered little apology other than saying "he's new..." ... Complete lack of professional courtesy and honestly just a generally mean and distasteful environment there. We will never give our business to new country Lexus, will discourage everyone we know from purchasing or leasing there, and think the whole sales team could use training in customer service and professional etiquette. I literally have never written a review about ANYTHING in my life but am so offended by this experience that I can't not share this.

    Does not recommend this dealer
    New Country Lexus of Latham

    Our sincere apologies that this was not handled up to your standards. Please reach out to us directly if there is anything we can do to earn back your business in the future. ¿¿¿ Jared Wilson, General Manager


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  • EXCELLENT
    January 29, 2017

    I HAD A GREAT EXPERIENCE WITH THE SALES PERSON, CIDALIA, SHE WAS COURTEOUS AND THOROUGH AND RETURNED CALLS PROMPTLY, PREPARED ALL THE SALES INFO Q...


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    I HAD A GREAT EXPERIENCE WITH THE SALES PERSON, CIDALIA, SHE WAS COURTEOUS AND THOROUGH AND RETURNED CALLS PROMPTLY, PREPARED ALL THE SALES INFO QUICKLY, WOULD RECOMMEND THIS DEALERSHIP.

    Does recommend this dealer

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  • Thank you Cidalia and New Country Lexus!
    January 28, 2017

    Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! Sh...


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    Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She went above and beyond to make sure our buying experience was a positive one. She called us during and after the buying process to make sure we were satisfied! We were shown features in our car by the tech guy who was great too! Everyone we came across purchasing our car was great! We highly recommend Cidalia and New Country Lexus! Thank you!

    Does recommend this dealer

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  • Service experience.
    January 16, 2017

    We had our RX350 in for a problem with the res+ remote starter. From the GM Jared Wilson, to our service writer Nick and the auto technician Billy...


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    We had our RX350 in for a problem with the res+ remote starter. From the GM Jared Wilson, to our service writer Nick and the auto technician Billy they all went above and beyond to get to the bottom of what was causing the problem. When I arrived Nick got all the info and got the car right in to Billy. Billy checked the vehicle out and could not locate the problem so he called lexus. He went thru all the steps that the technical information support system asked him to do and at the end they told him that he would have to contact Japan for more info. He put a call into the engineering staff in Japan. He got in contact with an engineer and after explaining the prpblem he was advised to change the remote starter ECU. The ECU was ordered. I brought the car back a couple days later and again Nick got the vehicle right in to Billy and within an hour the part was replaced and the problem was fixed and the remote starter was working properly and has continued to work fine. Because of the way the whole staff from the management, sales and service take care of business that is why we continue to buy cars there and would recommend the dealer to anyone.

    Does recommend this dealer
    Came in for service or repair

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  • It was a pleasure working with Cidalia
    January 14, 2017

    Cidalia was able to get me the car that I wanted for the price I needed. It was such a pleasure doing business with her.


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    Cidalia was able to get me the car that I wanted for the price I needed. It was such a pleasure doing business with her.

    Does recommend this dealer

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  • Cidalia treats you like family!
    January 13, 2017

    I came across the vehicle that I wanted through an online search and once I was put in touch with Cidalia I was made to feel like family. This was...


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    I came across the vehicle that I wanted through an online search and once I was put in touch with Cidalia I was made to feel like family. This was not just an initial impression! This approach was carried through the duration of the process. I would recommend ANYONE to go with New Country Lexus of Latham! Thanks Cidalia!

    Does recommend this dealer

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