Reviews

Average Ratings

4.7
271 lifetime reviews. Includes reviews of New Country Lexus from DealerRater.com
  • First Time Lexus Purchase

    It was a pleasure doing business with New Country Lexus. This was my first experience and I am excited to be driving a new Lexus and to be a clien...

    Dealer Response

    Jack, Welcome to the wonderful world of Lexus luxury! We are glad you gave us the chance to earn your business here. Thank you for your busines...


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    It was a pleasure doing business with New Country Lexus. This was my first experience and I am excited to be driving a new Lexus and to be a client of this dealership. Elliot Bennermon was extremely helpful, friendly and thorough in dealing with this car purchase. Thank You!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jack, Welcome to the wonderful world of Lexus luxury! We are glad you gave us the chance to earn your business here. Thank you for your business and we hope you will now be a life long Lexus owner. Sincerely, Your Friends at New Country Lexus of Latham


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  • Absolutley amazing
    October 11, 2017

    Wonderful service, great people, and so much respect! I appreciate all of their help and cooperation. They did such an awesome job especially with...


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    Wonderful service, great people, and so much respect! I appreciate all of their help and cooperation. They did such an awesome job especially with finding the right vehicle that I wanted and not just something to sell off the lot! Thank you so much!

    Does recommend this dealer

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  • Excellent Service!
    October 4, 2017

    From the time my wife and I entered the dealership's service department we were treated extremely well. Paul Tonic dealt with my wife and I and ma...


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    From the time my wife and I entered the dealership's service department we were treated extremely well. Paul Tonic dealt with my wife and I and made us feel comfortable and very confident that our 2017 Lexus would be in good hands. It was without a doubt, the best experience we have ever had in any automobile service department during our forty-eight years of marriage. Very impressive, and professional throughout our visit. Our car was serviced (oil change, etc.) and cleaned inside and outside I highly recommend New Country Lexus without any reservations! It is definitely a first class operation!

    Does recommend this dealer
    Came in for service or repair

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  • Very satisfied with the service I received from Aby.
    September 30, 2017

    Aby was very responsive to all my requests. He was kind, thorough, and very professional! He is really a nice young man! Excellent service overall!


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    Aby was very responsive to all my requests. He was kind, thorough, and very professional! He is really a nice young man! Excellent service overall!

    Does recommend this dealer

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  • Outstanding experience
    September 29, 2017

    I have bought many new and used cars cars in my lifetime and I have never had a better experience. It can be stressful when car buying and many de...


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    I have bought many new and used cars cars in my lifetime and I have never had a better experience. It can be stressful when car buying and many dealerships and salesmen can be overly aggressive during the process. Abraham made me feel like I mattered, not the other way around. I bought a used Honda crv and I was treated just like someone buying one of your much more expensive luxury cars. Abraham even came in on his day off so that I could get my car when I wanted it. There aren't enough words of gratitude that I could use to express how well I was treated. I absolutely would and will refer anyone I know to Abraham and New Counnry Lexus.

    Does recommend this dealer

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  • Satisfied customer..proud to be a Lexus owner!!!
    September 28, 2017

    Purchased a "pre-owned" vehicle that had some obvious issues. After voicing my concerns, every step was taken to resolve each and every one of ...


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    Purchased a "pre-owned" vehicle that had some obvious issues. After voicing my concerns, every step was taken to resolve each and every one of these issues. I am truly grateful to those who took the time to assure that I would leave their dealership a "happy, satisfied customer"!. I love my Lexus!!

    Does recommend this dealer

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  • Very Professional, Accommodating & a Tremendous Experience!
    September 21, 2017

    I was helping my Dad look for a new car and New Country Lexus of Latham is by far the best experience we have ever had with any car dealerships. ...


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    I was helping my Dad look for a new car and New Country Lexus of Latham is by far the best experience we have ever had with any car dealerships. Aby Babu was our salesman and he was a joy to work with. He listened to what we were looking for and helped us get the exact options we wanted. Aby was very attentive, patient and did not pressure us on buying the car. He is a true asset to the company. We also worked with Craig the manager who was very professional and pleasant. The day our car came in Aby again coordinated us to meet with Ahsan Memon he too was very polite, explained everything thoroughly to us and made our Lexus experience very enjoyable. After we got through all the paper work we meet with a representative that walked us through all the options in the car. He too was extremely professional and pleasant. We would highly recommend New Country Lexus of Latham. The team is tremendous. The customer service is exceptional and we love the car! Everyone was extremely friendly. Thank you all!!

    Does recommend this dealer

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  • Top of the line dealer experience
    September 19, 2017

    We have purchased many cars throughout our lives. We are both in the car business. Our experience with Aby, as well as Craig at New Country was gr...


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    We have purchased many cars throughout our lives. We are both in the car business. Our experience with Aby, as well as Craig at New Country was great. Neither were pushy, It was very relaxed, pleasurable time at their dealership. Thank you guys for a great car. We will definitely be back.

    Does recommend this dealer

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  • A role model experience!
    September 17, 2017

    I've dealt with many car dealerships over the years, but New Country Lexus of Latham is clearly among the best. Friendly and professional staff co...


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    I've dealt with many car dealerships over the years, but New Country Lexus of Latham is clearly among the best. Friendly and professional staff coupled with a determination to exceed its customer's expectations made this a unique experience for me. Every request of mine was willingly met, and the price I paid for the car was lower than any other dealership. Aby Babu was my sales contact. He was relatively new to the business but I couldn't ask for a more responsive and "aim to please" individual. He far exceeded my expectations, and I see a bright future for him.

    Does recommend this dealer

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  • SALES
    September 11, 2017

    Brought in my 2009 ES350 to trade for a 2010 RX350. Sales man looked at my car and came up $5000 credit to trade while i still owe $8000 so i had ...


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    Brought in my 2009 ES350 to trade for a 2010 RX350. Sales man looked at my car and came up $5000 credit to trade while i still owe $8000 so i had to come up with $3000 cash to clear the loan plus like another $2000 to $3000 toward the RX350. The sales guy was also disrespectful because he thought i did not have the money to put down and i was a waste of time so he started acting weird. I didn't bother with them left the dealership. Went home contacted few dealerships got one that i got a good answer from them, so next day traveled to TRI-COUNTY LEXUS IN LITTLEFALLS-NJ. Meet Jason and he was very knowledgeable of every question i asked him. Looked at my 2009 ES350 and came up with $10,000 trade value on it. I was shocked! Jason asked me why? Then i told him NEW COUNTRY LEXUS came me $5000 trade in value. He told me they just want to put you in more debt. Again UNTRUSTWORTHY dealership on the sales visit as well.

    Does not recommend this dealer

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