Reviews

4.8 out of 5 4.8
96 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 24, 2018

    Thanks Mike Williams,nice guy who made it easy and all of the staff.Been a customer since 2004, and will be for life....Love my new Pilot!

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    Shopped for a new car
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  • 5.0 out of 5
    September 7, 2017

    The staff at Rennselaer Honda are the best. They are friendly, courteous and have a sense of humor. And of course the work is always topnotch. What else... is there to say!

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    Came in for service or repair
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    Dealer Response

    Thank you George!

  • July 12, 2017

    Best car buying experience in my 50 years.Mike Horn was the best sales associate I have ever e ncountered. No pressure,very knowledgeable and I felt fought... for me to get the cheapest price available.he was in constant communication with sales manager and the owner to get best possible price for me.Glenn in financial was knowledgeable as well. It seems that this dealership puts the customer first and foremost. When I got my car Ellen showed me all my gadgets. She was thorough and explained all over if I didn't understand. She always had a smile on no matter how I was frustrated because I didn't understand something. A great great great team . Don't go buying a Honda in this area until you check out this dealership.

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    Shopped for a new car
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    Dealer Response

    Luke, everyone here appreciates your kind words. Enjoy your new vehicle.

  • 5.0 out of 5
    September 7, 2017

    I love the service you provide of picking up and dropping off vehicle because I don't work I don't get paid. This makes is so easy for me and it was a... sell item for me choosing a dealer so far from me. Thanks again I will remain a customer. Ann

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    Came in for service or repair
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    Dealer Response

    Thank you for the great review Ann! We are very glad you took advantage of our free valet service!

  • 5.0 out of 5
    September 6, 2017

    I went thru my credit union car buyers and was put in contact with Phil Rasile who was very accommodating talked to me and explained all about the car... I was looking for. He worked with the parts and installers to get all the extras I wanted and got me the car within 24hrs. Will have to say the most pleasant experience I have ever had with a dealership in all the cars that I have purchased in the past 30yrs. Thank you Phil and all the wonderful people at Rensselaer Honda for a job well done. Love the new car.

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    Dealer Response

    Thank you for the great review David! It is very appreciated.

  • 1.0 out of 5
    September 2, 2017

    The only slight complaint I had was that I wished to see the itemized list of charges-before the per month monthly charges/ calculations were done. This... assists me in making the best decision for my finances.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback. It is very appreciated. I will bring this issue up to discuss any possible changes we can make.

  • 5.0 out of 5
    July 16, 2017

    Thanks Mike and Frank for helping my son buy his first car! You guys made is easy!I enjoyed my visits, my coffee and our Yankees conversations!

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    Shopped for a used car
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    Dealer Response

    Thank you! We hope your son enjoys his new car!

  • 5.0 out of 5
    July 13, 2017

    Upon arrival at he the Service Counter, Keith who I assumed was the manager, greeted me with a welcoming smile and asked how he could be of help. I told... him I needed a State Inspection for my Honda Odyssey and he said, "No problem!" Janette will be able to help you with that in a second. She greeted me warmly and made sure that someone in Service completed the inspection while I waited in their comfortable waiting area. When the inspection was completed, Janette reviewed the results and processed payment. The entire process from speaking with Keith and ending with Janette took about an hour. Thanks

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    Dealer Response

    Thank you for the great review! Your kind words are very appreciated.

  • 5.0 out of 5
    July 13, 2017

    I got a great deal on my car, and the buying experience was a pleasure. Thanks!

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    Dealer Response

    Thank you for the great review!

  • 5.0 out of 5
    July 12, 2017

    This experience was as easy as pie. Great service; great sales personnel and a flawless transition from one car to another. Kudos to all.

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    Dealer Response

    We thank you for your business.

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