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Reviews

Average Ratings

4.5
83 lifetime reviews.
  • I'd only go here!

    I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabul...


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    I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabulous. No matter who "gets" or is in charge of the car when I drop it off for an appointment I'm amazed at how nice they are. Car issues had always made me nervous in the past. They have a way of speaking to you that isn't pushy or drastic and no matter what it is it'll all be fine. This past time I went in for a front headlight that was out. It was the coldest day of the year, I had night dropped my car off and in the morning the battery was dead. They had to jump it to get it in the garage. Walter Cook called me to let me know they jumped it, had hooked it up to a tester and suggested that I get a new one but it was totally up to me. Of course I said go ahead and didn't even need him to explain that I might be fine but....and the new battery had an eight year warranty, etc. I just said go ahead because I completely trust this service center. They have never steered me wrong and I know my car is in great hands when they have it. They have always answered any questions I had multiple times if needed and the answers make sense to a non-car person and always in a calm voice. The hours are great, the staff is friendly, when I have waited for something quick on it I have enjoyed the comfortable waiting room and I'd never go anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • PURCHAISED USED CAR

    I BOUGHT A USED ACCORD TODAY AND HAD A VERY GOOD EXPERIENCE WITH BRENDAN SHIELDS AS MY SALESMAN. THE WHOLE SALE WENT VERY GOOD AND FAST. VERY PLEA...

    Dealer Response

    Thanks Gary! We're happy to hear that you had a great car buying experience with Brendan, and that he made sure you were so well accommodated. We ...


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    I BOUGHT A USED ACCORD TODAY AND HAD A VERY GOOD EXPERIENCE WITH BRENDAN SHIELDS AS MY SALESMAN. THE WHOLE SALE WENT VERY GOOD AND FAST. VERY PLEASED. THANK YOU. GARY HARRINGTON

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Gary! We're happy to hear that you had a great car buying experience with Brendan, and that he made sure you were so well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Lia Honda of Albany


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  • CRV AWD 2017

    Want to give a Big Shout Out for Salesman Bob Martino who assisted us in our venture of the CRV AWD vehicle. He was Very knowledgeable of the vehi...

    Dealer Response

    Thanks for the great feedback! Although we were unable to get you into a new CRV this time around, we're happy to hear that Bob was so helpful and...


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    Want to give a Big Shout Out for Salesman Bob Martino who assisted us in our venture of the CRV AWD vehicle. He was Very knowledgeable of the vehicle, took us out on a test drive and explaining all the features of the vehicle. We then went on Our Own test drive. He was Very courteous and answered all our questions and concerns. However we did not purchase as there was not a color we liked , but overall was a Great ride and Loved all the features. Very roomy inside!! Kudos to you Bob! We Enjoyed Our visit with you, and Sorry we couldn't give you a Sale!¿¿

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the great feedback! Although we were unable to get you into a new CRV this time around, we're happy to hear that Bob was so helpful and accommodating, and made sure that all of your questions and concerns were addressed. We hope to work with you again in the future! Regards, Lia Honda of Albany


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  • A great experience with Bob Martino

    My wife and I worked with Bob Martino and had a great experience that resulted in the lease of a new 2017 CRV EXL that we both love. Bob was great...

    Dealer Response

    Congrats on your new car, Ron! We're happy to hear that Bob made sure that you and your wife were so well accommodated, and that he made sure you ...


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    My wife and I worked with Bob Martino and had a great experience that resulted in the lease of a new 2017 CRV EXL that we both love. Bob was great!! He spent as much time with us as we wanted, was extremely knowledgeable of the car and the leasing process. This was our first renewal of a lease. We had many questions and of course wanted a special deal since we have been coming to Lia Honda in Albany and purchasing/leasing cars for many years. Bob was courteous, knowledgeable and made us feel like we were his only customers. We went out for an extended drive and learned all about the many great features of the car... amazing! Bob took the time to explain everything in detail with patience and excitement. He is a top-notch salesman, honest and very personable making the entire experience a pleasure. I would highly recommend Albany Lia Honda and Bob specifically to anyone seeking to purchase/lease a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congrats on your new car, Ron! We're happy to hear that Bob made sure that you and your wife were so well accommodated, and that he made sure you felt confident and informed about your new CR-V. It's wonderful to know that it was a pleasant and hassle-free experience with you, and we hope you're enjoying your new car! Regards, Lia Honda of Albany


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  • Buyer

    Rob at Lia was so helpful and so patient as I worked through the process of buying a new car! I'm glad we had him to help guide us through the pro...

    Dealer Response

    Thanks for the 5-star rating, Mary Anne! We're happy to hear that Rob was so helpful and accommodating, and that all of your questions and concern...


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    Rob at Lia was so helpful and so patient as I worked through the process of buying a new car! I'm glad we had him to help guide us through the process and answer our many questions!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Mary Anne! We're happy to hear that Rob was so helpful and accommodating, and that all of your questions and concerns were addressed. We appreciate your business and hope to work with you again in the future. Regards, Lia Honda Albany


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  • By far the best dealership I've ever dealt with!

    I had leased a 2014 Honda Civic a few years back and this year when my lease was coming to an end, my salesman Robert Martino reached out to me an...


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    I had leased a 2014 Honda Civic a few years back and this year when my lease was coming to an end, my salesman Robert Martino reached out to me and helped me to decide what I was going to do once my lease was up. Not only did we work out an awesome deal for me in leasing my new 2017 Civic (which I LOVE!), he made the process extremely easy and explained everything to me simply enough for me to understand which was super appreciated given that I'm not very experienced in buying cars. He was very professional and definitely knew what he was doing, I was confident making a decision thanks to Bob. Everyone was very friendly from the second you walk in and each time I needed to call for anything, the person helping me was always polite, friendly and efficient in helping my every need. I especially love that I didn't feel pressured into anything, theres nothing worse than a pushy salesman. I brag about Lia Honda to everyone! They're awesome :) definitely recommend them to anyone I know looking to buy a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jason Cross

    was completely satisfied with both my initial visit and day of picking up my new Honda Civic. Mr. Cross was polite, focused as I expressed my nee...

    Dealer Response

    Thanks Carolyn! We're pleased to hear that Jason was able to make sure that all of your needs and expectations were met, and that he helped you fi...


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    was completely satisfied with both my initial visit and day of picking up my new Honda Civic. Mr. Cross was polite, focused as I expressed my needs/wants. He answered all my questions (with respect); giving both pros and cons . He selected several cars to view/test drive. I was able to make a decision. A pickup date was noted. ALL the paper work was organized-he sufficiently explaining the many forms needing my signature. I am a happy Honda owner and will stay with this dealership . Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Carolyn! We're pleased to hear that Jason was able to make sure that all of your needs and expectations were met, and that he helped you find the car that was perfect for you. It's wonderful to know that the process was smooth and hassle-free, and we appreciate your business! We look forward to working with you again in the future. Regards, Lia Honda of Albany


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  • New Car Buyers in Albany

    Had an outstanding experience shopping for a crossover Suv. Rob Dawes and the other salespeople were excellent throughout the process and patinetl...

    Dealer Response

    Thanks Stephen! We're happy to hear that Rob was so helpful and accommodating, and made sure you had all the time and information you needed to te...


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    Had an outstanding experience shopping for a crossover Suv. Rob Dawes and the other salespeople were excellent throughout the process and patinetly and kindly helped us compare and test drive the different year models. We felt completely comfortable and were able to make the best choice for us, a 2016 Honda crv. I would definitely recommend this dealership to others based on the great service, price, and product quality.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Stephen! We're happy to hear that Rob was so helpful and accommodating, and made sure you had all the time and information you needed to test drive the vehicles you were interested in and feel confident about your selection. We appreciate your recommendation and hope you're enjoying your new CR-V! Regards, Lia Honda Albany


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  • Terrible Service.

    I came in looking to just get an oil change. Nobody greeted me at the entrance. I stood around waiting for almost half an hour before I had someon...


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    I came in looking to just get an oil change. Nobody greeted me at the entrance. I stood around waiting for almost half an hour before I had someone help me. All i wanted was an oil change and I was almost here for three hours waiting. Would not recommend coming here for any type of service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Lia Honda of Albany

    I had an excellent experience with this car dealership. Andrew, the salesman, was kind and detail oriented. Very friendly and not pushy. I would h...


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    I had an excellent experience with this car dealership. Andrew, the salesman, was kind and detail oriented. Very friendly and not pushy. I would highly recommend buying a car from this place.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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