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Reviews

Average Ratings

4.5
Average based on 73 reviews.
  • I'd only go here!

    I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabul...


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    I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabulous. No matter who "gets" or is in charge of the car when I drop it off for an appointment I'm amazed at how nice they are. Car issues had always made me nervous in the past. They have a way of speaking to you that isn't pushy or drastic and no matter what it is it'll all be fine. This past time I went in for a front headlight that was out. It was the coldest day of the year, I had night dropped my car off and in the morning the battery was dead. They had to jump it to get it in the garage. Walter Cook called me to let me know they jumped it, had hooked it up to a tester and suggested that I get a new one but it was totally up to me. Of course I said go ahead and didn't even need him to explain that I might be fine but....and the new battery had an eight year warranty, etc. I just said go ahead because I completely trust this service center. They have never steered me wrong and I know my car is in great hands when they have it. They have always answered any questions I had multiple times if needed and the answers make sense to a non-car person and always in a calm voice. The hours are great, the staff is friendly, when I have waited for something quick on it I have enjoyed the comfortable waiting room and I'd never go anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Lia Honda Service

    You are a fool if you go anywhere else for a full synthetic oil change! Half of the cost for Honda Genuine Synthetic. Fast service and very frie...

    Dealer Response

    Thanks Kyle! We're so pleased to hear that you had such a pleasant service visit, and that we were able to get your car in and out so quickly. We ...


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    You are a fool if you go anywhere else for a full synthetic oil change! Half of the cost for Honda Genuine Synthetic. Fast service and very friendly staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Kyle! We're so pleased to hear that you had such a pleasant service visit, and that we were able to get your car in and out so quickly. We appreciate your business and hope to see you again for your next service visit! Regards, Lia Honda Albany


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  • Worst Honda Dealer in Albany

    Worst Honda Dealer in Albany. Service people don't answer the questions patiently , One service person name William (not sure last name) was very ...

    Dealer Response

    Kumar, I'm concerned by your review. We do not have a William employed in our service department, but I would be more than happy for the chance to...


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    Worst Honda Dealer in Albany. Service people don't answer the questions patiently , One service person name William (not sure last name) was very rude and impatient!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kumar, I'm concerned by your review. We do not have a William employed in our service department, but I would be more than happy for the chance to speak with you about you service concerns. You can reach me Monday - Friday between 8 am - 5 pm at (518) 438-4555 ext. 206. I look forward to hearing from you! John Kelty Service Manager


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  • First time Honda buyer impressed!

    After contacting many dealers online in regards to purchasing a 2016 Honda Civic EX, Diane VanWoert from your internet office not only got back to...

    Dealer Response

    Thanks Dave! We're happy to hear that you were so well accommodated by Diane, and that she made sure the process of purchasing your new car was pl...


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    After contacting many dealers online in regards to purchasing a 2016 Honda Civic EX, Diane VanWoert from your internet office not only got back to me with the best price but she then followed that up with an even better offer. I came in for a test drive and was introduced to Andrew Porter who walked us through the vehicle. Needless to say I purchased the Civic that day. Thank you too to General Manager Michael Foot for calling me the next day to tell me they had found my fiance's purse that she had left in the Civic after the test drive. A great experience all around. This has been the most hassle free car purchase I have ever been involved in! I would definitely recommend Lia Honda to anyone looking to purchase a new or used car. Hoping this is my first of many cars I purchase from Lia.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Dave! We're happy to hear that you were so well accommodated by Diane, and that she made sure the process of purchasing your new car was pleasant and convenient. It's wonderful to know that she and Andrew were able to make sure that you got a great deal on your new car, and that you left feeling so confident in your purchase! We appreciate your business and hope to work with you again in the future. Regards, Lia Honda of Albany


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  • Andrew Porter

    The salesman who took care of us was extremely knowledgeable and helpful. We were very happy with the service we received from him. We would recom...

    Dealer Response

    Thanks for the 5-star rating, Bonnie! We're happy to hear that you were so well informed and accommodated throughout your car buying experience, a...


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    The salesman who took care of us was extremely knowledgeable and helpful. We were very happy with the service we received from him. We would recommend Andrew and Lia Honda to a friend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Bonnie! We're happy to hear that you were so well informed and accommodated throughout your car buying experience, and that Andrew was so helpful and attentive. We appreciate your recommendation and hope to work with you again in the future! Regards, Lia Honda Albany


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  • review/svc/wayne balthazar

    excellent salesman, courteous, listener, open to getting best deal for cust. willing to work at price /reason we come back to trade for many years...

    Dealer Response

    Thanks John! We're happy to hear that you have had such great experiences with us over the years, and that you always get great deals on your trad...


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    excellent salesman, courteous, listener, open to getting best deal for cust. willing to work at price /reason we come back to trade for many years. Rates l0[s in our opinion.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks John! We're happy to hear that you have had such great experiences with us over the years, and that you always get great deals on your trade ins. We appreciate your business and look forward to working with you again in the future! Regards, Lia Honda Albany


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  • Excellent Sales/Lease Staff

    I have nothing but praise for Lia Honda. We are Honda owners. Currently we have two Honda Accords. We just started a lease on a 2016 EX Accord. W...

    Dealer Response

    Thanks Bonnie! We're so glad you had such a pleasant experience, and that your latest leasing process went so smoothly. It's wonderful to know th...


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    I have nothing but praise for Lia Honda. We are Honda owners. Currently we have two Honda Accords. We just started a lease on a 2016 EX Accord. We were helped into this vehicle by Evan Yedynak. Evan is a most professional person. He was most helpful and certainly knowledgable about explaining every aspect of our new car. We have had wonderful experiences dealing with Lia Honda especially with such great people like Evan. In fact, three cars have been leased from Lia Honda. When it comes to sales and service in our opinion they are the best dealer to work with to acquire an automobile. I would be remiss not to mention how satisfied we are with the Service Department too. Lia has a very professional and knowledgeable staff and very customer oriented.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Bonnie! We're so glad you had such a pleasant experience, and that your latest leasing process went so smoothly. It's wonderful to know that Evan was helpful and attentive, and ensured that you were well accommodated each step of the way. We're happy to hear that you continue to receive such excellent customer care each time you visit, and we look forward to continuing that in the future! Regards, Lia Honda of Albany


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  • Lease Customer

    Bob Martino was professional, helpful and the perfect salesman; the entire staff we dealt with and facilities were excellent. We got a great dea...


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    Bob Martino was professional, helpful and the perfect salesman; the entire staff we dealt with and facilities were excellent. We got a great deal on our Honda Civic lease.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • LOVE MY CRV TOURING

    I went into Lia Honda for an oil change and decided to inquire about the buy back program. I owned a 2013 CRV at the time. John Brunette expla...

    Dealer Response

    We're glad to hear that John and Alex were so helpful and attentive, and made sure that you had all of the information you needed in order to make...


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    I went into Lia Honda for an oil change and decided to inquire about the buy back program. I owned a 2013 CRV at the time. John Brunette explained my options and Alex Nicol took over as my salesperson. Alex spent a lot of time with me going over these options as I was unsure about buying or leasing. I finally ended up buying a 2016 CRV Touring and I couldn't be any happier. Alex was a true professional in all sense of the word. Great car, great price!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear that John and Alex were so helpful and attentive, and made sure that you had all of the information you needed in order to make a confident decision about your trade in, Rita! It's wonderful to know that you found a new CR-V that you truly enjoy, and we appreciate your business! We look forward to working with you again in the future. Regards, Lia Honda of Albany


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  • Great buying experience! Alex did a fine job!

    This is the fourth Honda we've purchased at Lia and Alex made it the best experience yet! Also very satisfied with the service dept. on former veh...

    Dealer Response

    Thanks Tom! It's wonderful to know that you have had such great car buying experiences with us, and that Alex was able to make this last one the b...


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    This is the fourth Honda we've purchased at Lia and Alex made it the best experience yet! Also very satisfied with the service dept. on former vehicles we have owned.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Tom! It's wonderful to know that you have had such great car buying experiences with us, and that Alex was able to make this last one the best yet! We appreciate your business and hope to work with you again in the future. Regards, Lia Honda of Albany


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