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Reviews

Average Ratings

3.9
275 lifetime reviews. Includes reviews of Capital Luxury Cars from DealerRater.com
  • Dream Come True

    I had been shopping for a new car and never considered Volvo. I thought it was out of my price range but then I met Cidalia. She introduced me to ...

    Dealer Response

    I am so hsppy that you are loving your car and that your experience was so good. Thank You. Jon Kirschman Pre-Owned Manager


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    I had been shopping for a new car and never considered Volvo. I thought it was out of my price range but then I met Cidalia. She introduced me to the Volvo family and I test drove a 2014 S60. I fell in love and discovered that Volvo was indeed affordable. She made my entire experience a very comfortable one. Cidalia was extremely professional but at the same time very nurturing and warm. Thank you,Cidalia for welcoming me into the Volvo family!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am so hsppy that you are loving your car and that your experience was so good. Thank You. Jon Kirschman Pre-Owned Manager


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  • Tom k

    My wife and I just stopped to look at a Volvo and a salesman promptly came out to greet us. We were highly insulted when he said oh these are out ...


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    My wife and I just stopped to look at a Volvo and a salesman promptly came out to greet us. We were highly insulted when he said oh these are out of your price range. We were possibly going to do a deal today. We are is 60 coupled with plenty of money but will have a difficult time buying from this dealership. unfortunately they are the only one in this area. May have to go to the Audi where they treated us with the upmost respect.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Minor Repair on Saturday
    February 4, 2017

    Very prompt service. Mike looked at it right away and made it happen. He's a serious guy and if he smiles more he will earn 5 ratings for friendli...


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    Very prompt service. Mike looked at it right away and made it happen. He's a serious guy and if he smiles more he will earn 5 ratings for friendliness.

    Does recommend this dealer
    Came in for service or repair

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  • Land Rover Jaguar Volvo

    Nice small dealership. Used only for service on a Land Rover LR4. Slightly above Average overall experience however there is nothing bad too men...


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    Nice small dealership. Used only for service on a Land Rover LR4. Slightly above Average overall experience however there is nothing bad too mention. On one occasion the warranty worked performed forced me to come back to dealership on 3 different occasions without consideration for my time, I live more than 2 hours away one way. In conclusion I would say that i am satisfied with the quality of service a little more attention to the amount of time I have to spend there would be appreciated. Time is valuable to all.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GREAT NEW CAR!

    Selena Dutcher was especially helpful in trying to accommodate all of my vehicle preferences. I wasn't sure I wanted to lease again and had be...


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    Selena Dutcher was especially helpful in trying to accommodate all of my vehicle preferences. I wasn't sure I wanted to lease again and had been thinking of buying when my lease was up. Selena carefully explained my options and I am so happy I decided to lease a new 2017 S60. It is a great car!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank You for great service to my 2007 Range Rover
    January 4, 2017

    My truck became disabled out of my area, and Albany Range Rover took care of me, no questions. I was given a loaner car for the week end, and my ...


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    My truck became disabled out of my area, and Albany Range Rover took care of me, no questions. I was given a loaner car for the week end, and my truck was repaired quickly. I would recommend this dealer, as they did not try to add unnecessary repairs like my home dealership (LR Monmouth, looking at u). Thanks Marcie in service, you are the 💣

    Does recommend this dealer
    Came in for service or repair

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  • Great experience

    Friendly, worked hard for my business, knowledgeable, courteous, and made my wife happy!


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    Friendly, worked hard for my business, knowledgeable, courteous, and made my wife happy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not Impressed

    Made an inquiry via Cars.com and did get a partial response from a rep. When I asked more questions, they were never answered. Instead, I got what...

    Dealer Response

    Capital Luxury Cars prides itself on customer service. We are sorry that you had anything less than an exceptional experience. Please feel free ...


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    Made an inquiry via Cars.com and did get a partial response from a rep. When I asked more questions, they were never answered. Instead, I got what appeared to be an automated email asking if I wanted to set up an appointment to come in. No Thanks! If you can't bother to answer my email inquiries, I can't bother to waste time coming in. As it turns out--another dealer that did answer my emails thoroughly got my business--I purchased a new vehicle from him yesterday.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Capital Luxury Cars prides itself on customer service. We are sorry that you had anything less than an exceptional experience. Please feel free to contact Dave Dubois (General Manager) at 518-389-6500 regarding your experience. Thank you!


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  • Give Volvo Dealership back to Keeler
    October 3, 2016

    This Dealership is the worst car dealership I have ever had the misfortune to use. My first experience was a few months ago when I waited two ho...


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    This Dealership is the worst car dealership I have ever had the misfortune to use. My first experience was a few months ago when I waited two hours for an oil change, after I had made an appointment. I vowed never to return, I wrote Volvo to complained. This weekend my Volvo broke down on the road and I need to take it to the dealer for warranty work. Unfortunately, the only Volvo dealer in the area now is Capital. I've called the service department to get a repair status report, no answer, leave a message. I used their chat line, leave a message, Called service manager, no answer, leave a message. So now I'm sitting around waiting for them to call me, using my time to write reviews of the dealership. Keeler used to have the Volvo Dealership, I also own a Mercedes Benz and use the Keeler Dealership. Keeler is so helpful. They tell me "You pay a lot for a luxury car, you should receive luxury service." To bad Capital Luxury Cars doesn't believe the same.

    Does not recommend this dealer
    Came in for service or repair

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  • Terrible Customer Service
    September 22, 2016

    I am a current RRS owner which I purchased through Capital Luxury Auto. I was interested in purchasing a second vehicle from them for my wife. ...


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    I am a current RRS owner which I purchased through Capital Luxury Auto. I was interested in purchasing a second vehicle from them for my wife. The Sales Manager, Sonia, came to my home, looked at a car I was interested in trading in and never got back to me despite several calls. Extremely poor service. Will never purchase from again.

    Does not recommend this dealer

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