Healey Chrysler Dodge Jeep & RAM

Straightforward, easy to work with and very accommodating. Would be happy to deal with them again!

Saty away from their service dept. They lie, price gouge, are just bad people! I brought my car in for a re-call still under warrenty. It was suppose to be at no charge. They sent me a message that I needed over $1,110 in repairs. I said no, don't do a thing to my car. I went to pick it up and they still charged me $136.00 for diagnostic testing that I didn;t ask for. They are really bad people. Stay away at all cost!

Hello, I am writing regarding a recent purchase I made at Healey CDJR in Beacon where I traded in my 2016 Chevrolet Trax for a 2017 Jeep Compass. We looked at some vehicles, did a test drive, and settled on the compass from Healey Chevrolet. This is where I made my first mistake. I was under the impression, as anyone would be, that vehicles listed online for sale have been checked, cleaned and repaired as needed. That was not the case. The vehicle was brought over dirty, the back-seat leather was shredded, and there was a MAJOR need for wheel balance. I was on a time constraint this day and could not sit around to wait but was told I can't take my old car back at this point and so my option was that I had to drive the Jeep to Albany. I was not upset, because I tend to give everyone the benefit of the doubt. While driving on 87, I realized the car was shaking incredibly severely so I called and spoke to my salesman Darrell, who apologized profusely, and I arranged to bring it right back to leave for repairs free of charge. The seat leather was patched (albeit there is now a sticky residue on the back seat that I can't remove and my white seats are covered in black clothing lint), the wheel balance fixed (mostly...it still vibrates over 55 mph), and the car was vacuumed (no detailing done for sure, center console and mirrors and windows were grimy). After I picked up the vehicle, again, I realized there were more issues (trunk leaks in the rain, steering wheel is pulling to the left, vehicle still shakes, seat belt restraints don’t hold the passengers when you hit the brakes) and I reached out to inquire about at which point will I have to begin to pay for repairs and what things should have been fixed already before sale? What is still covered for a new purchase? My email and phone calls have gone unreturned. Less than 3K miles after getting this car, I got an Oil Pressure Low warning. Why would the car have no oil? Did anyone give it an oil change before selling? Is there an oil consumption problem I am unaware of? I had to buy 2 quarts of oil just so I could get home. I received a letter in the mail a few weeks ago from the DMV stating that they have never received any proof of insurance and that I need to surrender my plates immediately or risk suspension of license. I called Darrell, who advised he would have the DMV Clerk call me, but I never heard back. I wrongly assumed this meant it was taken care of. On Friday August 13, I was pulled over in Monroe by town police. He stated he pulled me over because my license plate is registered to a 2016 Chevrolet Trax with expired inspection and no insurance. He was kind enough to let me go with no tickets and was understanding that it's a new car. I immediately called and left a voicemail for Darrell. In the morning, I also called and spoke to one of the two sales managers for CDJR (I believe it was Eddy) who then put me back in contact with Darrell regarding the status of my paperwork. He stated that sometimes this happens because the DMV gets backed up. I asked for follow up on the insurance and he stated they don’t do that there, and I need to call Progressive (why couldn’t you tell me this a week ago?). Then he said something that struck a nerve. He stated that they JUST received the title the day before and that it will be on its way to me within a week and a half. So, did the DMV fall behind or did you? How do you register a car with no title? Whose car have I really been driving the past month and a half? Last night, August 20, I was pulled over in Middletown by a State Trooper who was not quite as kind. He approached me aggressively, and his first question was "Who does this vehicle belong to?". I said it belongs to me. He asked my name and for my paperwork, I handed him my license and explained I only have the temp registration off the window because it's a new car and I haven't gotten the new one yet. He asked me again "Who does this vehicle belong to?", and I noticed another trooper was on the opposite side of my vehicle with a flashlight inspecting my back seat. I repeated that it's mine. He said, "Why do you have these plates on the car?" I was confused because they are MY plates so that's why I have them. "Who put these plates on this vehicle?" I explained it was done at the dealership. He asked AGAIN "Who does this vehicle belong to ma'am?" And it was at that point that I realized that I was being questioned because it looks like I am driving a stolen vehicle. I stated I have paperwork still in my car that proves I purchased the vehicle with this VIN, I have my insurance documents for this vehicle, I have my license, I have the loan information on my phone, etc. So, he asked for my insurance and my license, I handed it to him and he came back with a printout of what shows on his computer screen after running my plates (kindly enough, because I truly don't believe that CDJR believes that I was pulled over). If you need, I can provide a copy of that to you as well. I am hoping you can help me in some way with this situation, because at this point as much as I love having the Jeep I always wanted, I am extremely dissatisfied with my experience thus far and am regretting making my purchase with Healey. I look forward to speaking with someone soon.

Paul was great and made the car buying experience easy and pleasant. Brian and Eddie were also very polite and strait forward with everything thank you for a great experience.

I was looking for a used truck. Was told they could not help me during my visit. Made multiple attempts to get in contact with and see the value on my trade-in. It went on for a week and I finally went elsewhere where I was treated with the upmost respect. If Healey Chrysler, Dodge, Jeep, Ram in Beacon, NY treats all there customers like they did to me I feel bad for everyone that purchases a vehicle there. Everything they have on there website is all lies how they treat customers with the upmost respect and all the other lies of such a great experience. I work in a field where that place could see a lot of service, I for one will tell everyone how bad they are and to go elsewhere to purchase a vehicle. It was such a bad experience I had to go out of state to be treated like a decent human. Everyone in that dealership in Beacon needs a reality check and not lie to all the customers. I give you a good rating of screwing people is about the only 5 star out of me.

Not sure what it’s like buying a car from them but using there service department was a nightmare. I had a 3 pm appointment on a Friday for 2 recalls and check engine light. I knew wouldn’t be done Friday but Saturday or Monday ok. Monday passes no word Tuesday morning I get a call we haven’t looked at it yet. Mind you this is for a business work van. Tuesday I afternoon we fixed the recall amd have to sitillndonthe engine light . Finally after no call Wednesday incall Thursday morning to which I get inwill have an answer for you early after noon. Well I drive down there around 2 amd see my van still in the parking lot. Go into see Roberto and all he can say is I still don’t have an answer for you. So at this point after losing business for 6 days due to his constant lying amd xxxxxxxx I had to take my work van to Dutchess Dodge . I had been a Healy customer since 2008 amd will never go back there after this unprofessional treatment.

Tim was great!! This is the third car Jeep that we purchased from him.. Throughout the last 15 or so years !! He is the best and always treats us fairly!! My daughter Harley just got her 2011 Jeep and she loves it.

Awesome customer service. Came to look at a newer truck and ended up getting 2 vehicles. Bobby was excellent helped us into a newer truck and got my wife out of a bad lease making for an ecstatic wife. Strongly recommend this dealership and salesman!!!

I came in on Saturday and dealt with Tony. He was wonderful and a pleasure to do business with. He helped me with all my questions and concerns

Great customer service and very accommodating in the purchase of my brand new Ram 1500. I would highly recommend anybody looking to purchase a new vehicle to visit Healey Brothers