Bob Johnson Buick GMC South

My salesman Joe D was very polite and helpful I would recommend if you buy a car from here by it from him. Great customer service and very genuine attitude.

Kasey insulted me personally and was verbally aggressive with me for not taking everything he said at face value. I would never buy any car from him or his dealership.

The advertised vehicle at $41,000 and change was stated to have been built out with interior shelving, bulkhead and trailer package adding some $8,000 to the cost. None of this was as advertised or added to the sticker clearly noted with add. This was all discovered after the online form had me continue to purchase where all of my loan information was taken including home address and SS number. Clearly a bait and switch. This was a scam just to sell you something at a higher cost!

Bob Johnson…. Not sure how to put this, but I truly wish that they haven’t purchased half of the decent dealerships in the Rochester area. Every since they have, it’s been poor organization and service. I understand what the Pandemic has done to most of the dealership but let’s make it manageable for the people. I have my vehicle in for repair after a deer accident and they told me parts will be 2 months until they are in. “since it was still drivable“. Two and a half months later they called me to bring in my vehicle. Currently it’s been a month since I’ve dropped my vehicle off and it’s still not repaired. Why would I ever bring in a running functional vehicle if parts are still back ordered. Communication is horrible! Still paying for a rental car “out of pocket” since they will not help, and are not actively trying to help me in any form other then to call corporate. Expectation so high but surely disappointed.

I would not buy or take my car here again if it was the last shop open in New York. I bought a certified pre-owned Chevy Cruz here when it was still Patrick. In March, I brought my car here for electrical issues. They said nothing was wrong with it. I brought it back a couple months later for electrical issues and coolant leakage, and they found the solution to the electrical issues, but said there wasn't anything wrong with the coolant. I brought my car somewhere else, and they found a leak in the line that I paid to replace. Then my car started leaking coolant--again. I brought it back to Bob Johnson Buick GMC South. They fixed something minor. I brought it back again a couple weeks later with an empty coolant reservoir tank, and they found an issue that I paid to have fixed. Then it started leaking again. I brought it again, and they found a more expensive issue (head gaskets) that I paid to have fixed. I was assured it would run like a bear after the repair. Two weeks later I brought it back again for the same thing. They fixed a new issue that they comped. Once again I was assured that my issue was fixed. I brought it back again for the same issue again where they found an issue that was under warranty. Then they found another issue relating to my coolant issue (a crack in the engine block), and this repair is even more expensive than the last several ones I paid for (the ones that I was assured would fix my problem). They were willing to cover a small portion of it, but my increasingly expensive repairs are bordering on how much I paid for the vehicle a couple of years ago. My car has been in their shop more in the last eight months than it has been in my driveway. I have lost all trust in their ability to actually fix the issue, and I am still struggling with how a car with 65,000 miles on it can have an engine that needs to be completely replaced. I've owned foreign cars that ran beautifully with over 100,000 miles on them. I'm incredibly disappointed with how much I have already paid to fix this issue, and I'm wondering if Bob Johnson Buick GMC South correctly identified the issue in the first place if I would have had to fix everything that needed to be fixed. I asked for a refund on what I've put into the car, and I was told they would cover part of the repair. However, I'm out of what has already been put into the car. I will never purchase another Chevy, and I will let anyone I know who is looking to buy a car that Chevy's are subpar vehicles.

Treated like family Excellent job by Mario and the service technician!

Dennis was great! He made the car buying process easy and was transparent with everything! We got a great car at a great price thanks to him!

Great, fast, staff was courteous Efficient, comfortable waiting room

This dealer does not live up to your expectations. When you take your car in for service they send you out to another place because they cant fix your vehicle.

Had front and rear brake pads and rotors done there less then two and a half years ago, cost over $800,00, Just had to replace the front brake pads and rotors again. Took it back to Patrick and they wanted to charge me $450 to replace them, even though they only lasted less then two and a half years. I declined and went to Dunn tire where it cost $309.00, with a life time warranty on the pads. I have never had pads and rotors that only lasted 2 years, Patrick must be using so cheap parts, and then do nothing to make things right. STAY AWAY FROM PATRICK PONTIAC !!!!!