Peter Boulware Toyota of Columbia

If I could give no stars... Incompetent. Deceitful. Rude. Disappointed in the whole process. The sales person was helpful at first and then became disengaged and stopped answering my questions as if I had exceeding my daily quota. The general sales manager was less than accommodating, I was clearly a waste of his time, and his attitude toward me was sub par. Finance was even more difficult as the prices kept changing and the information I was given on warranty and oil changes for a new vehicle was misleading. I did not realize the severe difference in price until I went home and opened the flash drive I was given. The price on the flash drive given by finance was different than the physical paper I signed with the sales associate by almost 2k. I was spoken to like a child. Will refinance with another bank, will recommend against visiting this dealer to everyone, and will make future purchases with Jim Hudson.

If I could give no stars... Incompetent. Deceitful. Rude. Disappointed in the whole process. The sales person was helpful at first and then became disengaged and stopped answering my questions as if I had exceeding my daily quota. The general sales manager was less than accommodating, I was clearly a waste of his time, and his attitude toward me was sub par. Finance was even more difficult as the prices kept changing and the information I was given on warranty and oil changes for a new vehicle was misleading. I did not realize the severe difference in price until I went home and opened the flash drive I was given. The price on the flash drive given by finance was different than the physical paper I signed with the sales associate by almost 2k. I was spoken to like a child. Will refinance with another bank, will recommend against visiting this dealer to everyone, and will make future purchases with Jim Hudson.

There service department has been bad recently. I have taken in for service and they have charged me for service that should have been covered under my extended maintenance warranty. The service contract company in Florida states that I have four more service available. Also on the last service they stated that they rotated the tires, which they did not, because I had taken a valve stem cap off the right front wheel and the tire was in the same place.

We put money down and had a sales agreement for a new vehicle due to arrive in 38 days. One of our two cars was being evaluated at Ford, and three days after agreeing with Boulware Toyota, Ford told us we needed transmission replacement costing 6K. We went to Harby and Carson at Peter Boulware Toyota and they understood our immediate need for a car. They quickly reimbursed us and canceled our agreement. This place is friendly, professional and fair. These two men are knowledgeable and high class specialists. Don Robinson

Found a Corolla on the website on 7/1. Worked out the details with a very nice salesperson. Went in on the morning of 7/2 ready to buy. Only to find out that the car on the website had been sold and gone for over 2.5 weeks. Yet it is still on the website. The young salesperson was sent to deliver the news. The sales manager couldn’t be bothered to come apologize. I blame the dealership for not having their website updated and for a total lack of customer service. Anything nice I have to say about this experience is totally based on the young salesman.

Watch out for the Bait and Switch, between salesman and finance office, on the warranty extension. Salesman will say the warranty extension is part of Toyota purchase price, but the finance office states it is an added option you must purchase. The salesman with the work up paperwork agreed too, should accompany the client to the finance office. This would possibility eliminate the practice of miss communication and addition sale tactics. Obvious.y, the finance office gets paid through additional sales. Other than this issue, everything else is exceptional.

This dealer agreed to buy my truck and then gave me a check that bounced. They say they don’t know why. My bank says NSF. They still have my truck and my money. Calling the sheriffs department.

I have had my Corolla serviced at Peter Boulware since I bought it. Every time I have brought my car in I have had exceptional service! Today was no exception. The gentleman that helped me was friendly, kind and went out of his way to help me. I love this place. I will continue to bring my car in for service needs and I will be bringing any future cars here as well! Thank you!

Pathetic experience. Went there with a check, and everyone wanted to play the waiting game. Wait here, hold on they kept saying. I don't know many businesses you can go with a $55,000 dollar check and there is no one available to talk to you or make a deal. Also, wanted to play games with giving a value for my car. Wanted me to return on a different day to hook my car to a scanner to give me a price. NEVER have I experienced this with purchasing a car, and I've purchased multiple high end cars. All of the other dealers I talked to were able to give a number over the phone and keep the deal moving. Not this dealership, they want to keep you waiting around. I've played the waiting game before, and not doing again. Too many other good places to buy a car, and respect their customer's time.

I was taken care of in a professional manner and I felt that they were fair based on my research on the pricing. Fair market price based on similar vehicle’s same year, and mileage.