Reviews
The dealership is super impressive and operates in a
The dealership is super impressive and operates in a friendly and professional manner. Working with my service advisor was extremely positive, and I felt well assured that everything would be done as they stated. The service was complete completed perfectly, and the car was ready on time as they had promised. Everyone there is extremely friendly and professional. I would definitely purchase my next vehicle from this dealership.
The dealership is super impressive and operates in a
The dealership is super impressive and operates in a friendly and professional manner. Working with my service advisor was extremely positive, and I felt well assured that everything would be done as they stated. The service was complete completed perfectly, and the car was ready on time as they had promised. Everyone there is extremely friendly and professional. I would definitely purchase my next vehicle from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
My appointment was at 7 am & on time.
My appointment was at 7 am & on time. Ethan explained the inspection & a loan was provided.
My appointment was at 7 am & on time.
My appointment was at 7 am & on time. Ethan explained the inspection & a loan was provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
I am still waiting for a tech to call me after getting
I am still waiting for a tech to call me after getting my car serviced. Was told twice someone would call
I am still waiting for a tech to call me after getting
I am still waiting for a tech to call me after getting my car serviced. Was told twice someone would call
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Joe, we're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
Yes. Thank you
The service in my car was completed on time.
The service in my car was completed on time. Collin kept me well informed on the status.
The service in my car was completed on time.
The service in my car was completed on time. Collin kept me well informed on the status.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Audi Exchange St. Charles. We look forward to having you as one of our valued customers for many more years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
Quality service by Justin.
Quality service by Justin. Car cleaned and complete explanation of service rendered. Explained future service.
Quality service by Justin.
Quality service by Justin. Car cleaned and complete explanation of service rendered. Explained future service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Audi Exchange St. Charles. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
AMAZING service!
AMAZING service!! This is my 1st Audi and first time at an Audi dealership and can I just say it is an entirely different level of service than any other brand dealership I’ve been to. Top notch! Justin was awesome from start to finish and even showed me how to use a few functions in the car I could not figure out. Highly recommend this dealership and Justin!
AMAZING service!
AMAZING service!! This is my 1st Audi and first time at an Audi dealership and can I just say it is an entirely different level of service than any other brand dealership I’ve been to. Top notch! Justin was awesome from start to finish and even showed me how to use a few functions in the car I could not figure out. Highly recommend this dealership and Justin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Audi Exchange St. Charles, we look forward to having you as a valued customer for many years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
Great service from all at Audi exchange.
Great service from all at Audi exchange.. highly recommended place were they make you feel like home
Great service from all at Audi exchange.
Great service from all at Audi exchange.. highly recommended place were they make you feel like home
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Audi Exchange St. Charles! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
Great communication from all on the team.
Great communication from all on the team. Shared concerned that they get the job done right.
Great communication from all on the team.
Great communication from all on the team. Shared concerned that they get the job done right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
I’ve visited St.
I’ve visited St. Charles Audi Exchange numerous times, and I’ve always received exceptional service. I highly recommend their service advisor, Jason Piske. Jason and his team consistently deliver exceptional work on my Audi. I appreciate their meticulous attention to detail and effective communication throughout the entire process. I always give them a 5-star rating and will never take my Audi anywhere else!
I’ve visited St.
I’ve visited St. Charles Audi Exchange numerous times, and I’ve always received exceptional service. I highly recommend their service advisor, Jason Piske. Jason and his team consistently deliver exceptional work on my Audi. I appreciate their meticulous attention to detail and effective communication throughout the entire process. I always give them a 5-star rating and will never take my Audi anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Graebner, Service and Parts Director, dan@audiexchangesc.com
Great customer service and job was quickly while waiting
Great customer service and job was quickly while waiting there. Nice waiting area with drinks and snacks.
Great customer service and job was quickly while waiting
Great customer service and job was quickly while waiting there. Nice waiting area with drinks and snacks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Audi Exchange St. Charles. We look forward to having you as one of our valued customers for many more years to come! Dan Graebner, Service and Parts Director, dan@audiexchangesc.com