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Van Horn Chrysler Dodge Jeep Ram Fiat of Plymouth

(1,225 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2016 consumer dealer award
New (920) 476-1966 (920) 476-1966
Used (920) 547-2010 (920) 547-2010

Reviews

(1,225 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Horn Chrysler Dodge Jeep Ram Fiat of Plymouth from DealerRater.

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Patrick, Chris, and Sarah were extremely professional and

Patrick, Chris, and Sarah were extremely professional and helpful! Would recommend Van Horn Automotive without reservation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know our team at Van Horn Chrysler Dodge Jeep Ram of Plymouth provided you with a professional and helpful experience. Thanks for recommending us—we truly appreciate it!

very efficient and friendly service.

very efficient and friendly service. Responded to our needs and able to get us in and out quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks a million for leaving Van Horn Chrysler Dodge Jeep Ram of Plymouth a five-star review! We are thrilled to know that you had a top-notch experience.

Don't waste your time and money at this dealership.

Don't waste your time and money at this dealership. The salesmen and managers are simply rude, especially when you call them out on their lies. Christian, the sales manager at this dealership lies straight to your face and tells you its your own fault. And just smirks in your face, knowing what he is doing. Just the typical dealership games when trying to purchase a vehicle. Being talked down to as a customer is concerning and upsetting from multiple employees. Obviously, stepping foot in the dealership with a check means I want to buy a vehicle. Being told how you feel from someone else is just wrong, only expressing concerns and the fact of being lied to about a vehicle. When the dealership states the work done on a vehicle, it should be done. But obviously that is not case. Catching them in lies and calling them out obviously starts a problem and it's only your fault because the dealership would never lie. I'm just someone making sure the dealership will hold up their end if the deal before signing. Because once you sign anything that happens afterwards is your own fault for not catching it. But if you catch everything before hand you're the bad guy and horrible customer. Anyone in their right mind would want everything in writing before purchasing a vehicle, if not all the work was completed on a vehicle before signing. I guess for this dealership you're just suppose to bite your tougue and just sign the papers and 'trust' that the dealership isn't going to screw you. But through the multiple lies from the beginning, not sure how you're suppose to trust a dealership to hold out their end. Therefore the simple questions before signing the papers and handing over a check, are justified to dot all the i's and cross all the t's. Definitely, glad I got to see the true colors of the employee's at this dealership and didn't just bite my toungue and hand over the check. I could never recommend this dealership to anyone. I would advise to shop around elsewhere and avoid Vanhorn at all costs. Just not worth the waste of time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We’re disappointed we weren’t able to come to an agreement, but we hope you’re able to find the perfect vehicle for you with another dealership.

Mark Sloan was very helpful.

Mark Sloan was very helpful. We were really happy to find the jeep that we were looking for in the color we purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Mark was able to assist you in finding the perfect Jeep at Van Horn Chrysler Dodge Jeep Ram of Plymouth. We hope you enjoy your new ride!

mark was excellent.

mark was excellent. Informative and friendly. Very excited to purchase a Ram truck! Van Horn Dodge/Ram/Jeep is highly recommended

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Mark provided you with excellent service! We hope you enjoy your new vehicle and thank you for recommending Van Horn Chrysler Dodge Jeep Ram of Plymouth.

David was great.

David was great. He did a wonderful job explaining the features of my new Jeep and all my options. I got a great deal on my trade-in. This is my second purchase from VanHorn, they are pleasant to work with and have great service. Have used the free oil change for life, service has always been excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with David and our team at Van Horn Chrysler Dodge Jeep Ram of Plymouth. We appreciate your continued support and look forward to providing excellent service for many more years to come. Enjoy the new Jeep!

Caring Kind thoughtful straight forward trustworthy

Caring Kind thoughtful straight forward trustworthy patient great service great selection we will go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We're glad to know you had a positive experience at Van Horn Chrysler Dodge Jeep Ram of Plymouth. Looking forward to seeing you again in the future!

I drove 1 hour to work with David to buy my car.

I drove 1 hour to work with David to buy my car. He is very easy to work with. I would recommend my family to come here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that David made your trip worthwhile! We appreciate the recommendation and look forward to assisting you in the future at Van Horn Chrysler Dodge Jeep Ram of Plymouth. Safe travels with your new car!

David was great.

David was great. He was very helpful in finding me a new vehicle that suited my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that David helped you find a vehicle that suits your needs. Thank you for choosing Van Horn Chrysler Dodge Jeep Ram of Plymouth!

Patrick Greene and the gang at the dealership were great

Patrick Greene and the gang at the dealership were great to work with. Our new Ram is perfect! We were referred to Van Horn Plymouth by someone who already bought two trucks from them. We will now be referring others and recommending Patrick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with Patrick and our team at Van Horn Chrysler Dodge Jeep Ram of Plymouth. Enjoy your new vehicle, and thank you for recommending us!