Jim Ellis Cadillac

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4.4
(197 reviews)
Visit Jim Ellis Cadillac
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
New (866) 957-4890 (866) 957-4890
Used (866) 958-6202 (866) 958-6202
Service (866) 959-4933 (866) 959-4933

Inventory

See all 134 vehicles from this dealership.

Special offers

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About our dealership

If you live in the area, you've undoubtedly seen our signs and driven past our stores. We've got brands for every type of driver, but no matter which one you decide is right for you, there's one thing that will remain the same. The way you're treated and how you'll feel when you leave Jim Ellis Cadillac with your new vehicle. Call it Southern. Call it common courtesy. Call it what you will, but in an industry that can seem hectic and scattered, we slow things down. Take our time. And give you our best. Always.

Service center

Phone number (866) 959-4933

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.4
(197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Cadillac from DealerRater.

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3.0

Good work, too expensive.

Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra day. Sorry gotta go elsewhere

3.0

From start to finish customer service was at best

From start to finish customer service was at best average. It's still average even after purchasing the car.

Dealer response

Thank you for taking the time to let us know about your experience. We sincerely apologize that the customer service you experienced fell so far below our standards. We will work with our teams to use this feedback to better our processes moving forward.

5.0

Overall the best experience buying a vehicle from a

Overall the best experience buying a vehicle from a dealership that I have ever had.

Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

5.0

The entire Staff at Jim Ellis Cadillac FANTASTIC.

The entire Staff at Jim Ellis Cadillac FANTASTIC. Each member gave Upscale Hospitality nice Dealership

Dealer response

Hi there, thank you so much for your positive comments about Jim Ellis Cadillac!

1.0

I purchased a 2023 cadillac last week and still haven't

I purchased a 2023 cadillac last week and still haven't received my second set of keys. Also, I haven't received the paperwork for the car. And when the car was delivered it had old torn floor mats. Called the dealership and left 5 messages for the sales lady. No return, left 2 messages for the sales manager, and still no call. I am going to contact a attorney tomorrow to see what are my options. If you are smart you will not shop there

Dealer response

We sincerely apologize for the lack of communication regarding your recent purchase. I have forwarded this information to our Sales Manger, Brent Kleen, as well as our General Manager, Jamie Warren. Please expect a call from one of them today.

5.0

Appreciate the follow up call and support from the

Appreciate the follow up call and support from the supervisor. Provided great care and listened well

Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful!

5.0

Great service!

Great service! People at your dealership are the best! Won’t go anywhere else to service my car!

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

5.0

I was well received and I felt like family.

I was well received and I felt like family. Excellent service in taking care of my vehicle. I highly recommend Jim Ellis

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

4.0

Had a good experience buying a car here.

Had a good experience buying a car here. Other than the finance person who wouldn’t work on the price at all and still ended up sneaking gap insurance in, even though I said I didn’t want it to begin with, other than that I had a great experience especially with our salesman Juan . Juan was really nice and not pushy at all. I will get the deal I want next time though or I’ll walk! Only reason for giving four stars for Jim Ellis is simply because the finance guy tried to snatch ever penny he could and wouldn’t budge at all on the price even though it dropped $1,400 online after I bought it. That kind of tactic will keep individuals like me from going back . Overall though it was a nice day with not much hassle.

Dealer response

Thank you for taking the time to let us know about your experience!

5.0

Great experience will return back they did a good job on

Great experience will return back they did a good job on my vehicle cleaning it and detailing in the oil change

Dealer response

We want all our clients to have a comfortable and stress-free experience with us!

See all 197 reviews