Jim Ellis Cadillac

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4.3
(205 reviews)
Visit Jim Ellis Cadillac
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
New (866) 957-4890 (866) 957-4890
Used (866) 958-6202 (866) 958-6202
Service (866) 959-4933 (866) 959-4933

Inventory

See all 134 vehicles from this dealership.

Special offers

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About our dealership

If you live in the area, you've undoubtedly seen our signs and driven past our stores. We've got brands for every type of driver, but no matter which one you decide is right for you, there's one thing that will remain the same. The way you're treated and how you'll feel when you leave Jim Ellis Cadillac with your new vehicle. Call it Southern. Call it common courtesy. Call it what you will, but in an industry that can seem hectic and scattered, we slow things down. Take our time. And give you our best. Always.

Service center

Phone number (866) 959-4933

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.3
(205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Cadillac from DealerRater.

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1.0

Screwed over an employee, imagine being a customer

Screwed over an employee, imagine being a customer. Long story short, newly-wed, now ex-employee, paid for brake job, new tires and alignment. Takes vehicle on honeymoon and BRAKE CALIPER FALLS OFF then spends first night of honeymoon sleeping in the dealership. Tech never did alignment and never replaced valve stems when installing new tires, so had a flat that destroyed the tire because the valve stem fell apart. Had to come out of pocket to replace that tire. Overtorquing doesn’t even begin to describe what they did to the wheel bolts! Threads on the bolts and hubs are DESTROYED! Amazed the wheels were able to even stay on after what they did. I tell the GM the estimate to replace all four hubs and an alignment and he says HE’S NOT PAYING IT. Your dealership destroyed my van while “servicing” it and your response is “But we don’t work on campers here.” IT’S A BRAKE JOB but they can’t even put on wheel bolts correctly! So I’ve since resigned but if an employee was treated this way, do you think they care about the customers? Highly doubt they were up front when they dropped those Escalades on the lift… Also never got that 20% of tires on a gift card as employee discount that I was promised.

1.0

Screwed over an employee, imagine being a customer.

Screwed over an employee, imagine being a customer. Long story short, newly-wed, now ex-employee, paid for brake job, new tires and alignment. Takes vehicle on honeymoon and BRAKE CALIPER FALLS OFF then spends first night of honeymoon sleeping in the dealership. Tech never did alignment and never replaced valve stems when installing new tires, so had a flat that destroyed the tire because the valve stem fell apart. Had to come out of pocket to replace that tire. Overtorquing doesn’t even begin to describe what they did to the wheel bolts! Threads on the bolts and hubs are DESTROYED! Amazed the wheels were able to even stay on after what they did. I tell the GM the estimate to replace all four hubs and an alignment and he says HE’S NOT PAYING IT. Your dealership destroyed my van while “servicing” it and your response is “But we don’t work on campers here.” IT’S A BRAKE JOB but they can’t even put on wheel bolts correctly! So I’ve since resigned but if an employee was treated this way, do you think they care about the customers? Highly doubt they were up front when they dropped those Escalades on the lift…

5.0

Always very friendly and ready to help in anyway never

Always very friendly and ready to help in anyway never longer then they promised with service

5.0

The process was very smooth.

The process was very smooth. No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine light came on 2 weeks after I got the car. Took in in for service since I was hitting the road the day before thanksgiving. Hopefully, there is nothing wrong with it. They turned the light out. Drove it 10 miles. The technician left his bottled water i my car, had the seat reclined back and the music blasted on the station he changed it to.

5.0

Great experience with all service personnel.

Great experience with all service personnel. Really like the free car wash Told others about service

5.0

Great customer service.

Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle.

1.0

My credit was ran without my permission.

My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely no reason to do a credit check.

Dealer response

Thank you for taking the time to let us know about your experience. Our process is always to run credit checks for all purchases, regardless of payment method. I sincerely apologize if this was not communicated to you effectively. We will use this feedback moving forward to improve our communication and processes.

Consumer response

Not only was this not communicated, it was not authorized. There is absolutely no reason to do a credit check on a cash purchase. If that would have been stated at any time I would have taken my business elsewhere. This is a flawed practice, and illegal.

5.0

Wonderful experience with friendly and knowledgeable

Wonderful experience with friendly and knowledgeable staff. We were blessed to have the best team work with us. Blake had patient every step of the way.

3.0

Good work, too expensive.

Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra day. Sorry gotta go elsewhere

Dealer response

Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack in communication. We will use this feedback to better our processes moving forward.

Consumer response

Ha Ha, that's a good one!! Apologies for the lack of communication, but we're sticking with the exorbitant repair costs.

3.0

From start to finish customer service was at best

From start to finish customer service was at best average. It's still average even after purchasing the car.

Dealer response

Thank you for taking the time to let us know about your experience. We sincerely apologize that the customer service you experienced fell so far below our standards. We will work with our teams to use this feedback to better our processes moving forward.

See all 205 reviews