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Great customer service.
Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle.
My credit was ran without my permission.
My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely no reason to do a credit check.
Thank you for taking the time to let us know about your experience. Our process is always to run credit checks for all purchases, regardless of payment method. I sincerely apologize if this was not communicated to you effectively. We will use this feedback moving forward to improve our communication and processes.
Not only was this not communicated, it was not authorized. There is absolutely no reason to do a credit check on a cash purchase. If that would have been stated at any time I would have taken my business elsewhere. This is a flawed practice, and illegal.
Wonderful experience with friendly and knowledgeable
Wonderful experience with friendly and knowledgeable staff. We were blessed to have the best team work with us. Blake had patient every step of the way.
Good work, too expensive.
Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra day. Sorry gotta go elsewhere
Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack in communication. We will use this feedback to better our processes moving forward.
Ha Ha, that's a good one!! Apologies for the lack of communication, but we're sticking with the exorbitant repair costs.
From start to finish customer service was at best
From start to finish customer service was at best average. It's still average even after purchasing the car.
Thank you for taking the time to let us know about your experience. We sincerely apologize that the customer service you experienced fell so far below our standards. We will work with our teams to use this feedback to better our processes moving forward.
Overall the best experience buying a vehicle from a
Overall the best experience buying a vehicle from a dealership that I have ever had.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
The entire Staff at Jim Ellis Cadillac FANTASTIC.
The entire Staff at Jim Ellis Cadillac FANTASTIC. Each member gave Upscale Hospitality nice Dealership
Hi there, thank you so much for your positive comments about Jim Ellis Cadillac!
I purchased a 2023 cadillac last week and still haven't
I purchased a 2023 cadillac last week and still haven't received my second set of keys. Also, I haven't received the paperwork for the car. And when the car was delivered it had old torn floor mats. Called the dealership and left 5 messages for the sales lady. No return, left 2 messages for the sales manager, and still no call. I am going to contact a attorney tomorrow to see what are my options. If you are smart you will not shop there
We sincerely apologize for the lack of communication regarding your recent purchase. I have forwarded this information to our Sales Manger, Brent Kleen, as well as our General Manager, Jamie Warren. Please expect a call from one of them today.
Neither one gave me a call
Great service! People at your dealership are the best! Won’t go anywhere else to service my car!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!
Appreciate the follow up call and support from the
Appreciate the follow up call and support from the supervisor. Provided great care and listened well
We're glad to hear you found our staff was so knowledgeable and helpful!