Mike Shaw Subaru Greeley

I’ve now tried twice to have my Solterra EV serviced at Mike Shaw Subaru in Greeley, and both times were—let’s just say—character-building experiences. I realize other Subaru dealerships are farther away, but honestly, if their service departments are even slightly better, it would be worth the extra miles and gas (or electricity). Visit #1: The glamorous 5,000-mile service with just a tire rotation and inspection (remember, it’s an electric vehicle). I made an afternoon appointment, waited over an hour, and when I finally got back into my car, the “Maintenance Required” message was still happily glowing on my dashboard. The technician had three jobs: inspect a basically new car, rotate the tires, and reset the maintenance indicator. Two out of three isn’t terrible if you’re flipping a coin—but it’s not great for a service department. Apparently, there’s no final check to make sure the service work was completed accurately. Visit #2: Another technically challenging tire rotation at 10,000 miles, but this one didn’t even make it to the “service” part. When scheduling online, I noticed every single time slot for the entire week was wide open—like a buffet of availability. Odd, but okay. I booked another afternoon slot, showed up, and the good news was that they knew I was coming. Bad news: after over an hour of waiting for just another tire rotation, they had only managed to move my car into the shop. I finally gave up, told a service advisor I had to leave, and escaped through an open bay door. No apology, no “let’s make this right,” no offer to reschedule at a less-busy time. Just me and my unrotated tires driving away in disappointment. It’s been over a week, and still no follow-up from Mike Shaw Subaru. Eventually, it dawned on me: they don’t actually adjust their schedule based on workload, number of customers ahead, or how many technicians are available. Every time slot is always open! It looks great online, but it’s basically an illusion, like those medical offices where your “appointment” means you get to wait longer in a smaller room. If you’ve read this far, you probably already know where this is going. I cannot recommend Mike Shaw Subaru in Greeley for service. If they can’t complete a 5,000-mile service correctly or within a reasonable amount of time, I wouldn’t feel confident trusting them with anything more complicated.

Very pleased with the service we recieved , everything went smoothly and was the proud owner of a newer Nissan in 3 hours .

Frank was my salesman; he was very knowledgeable about Subarus and their features. Frank was a delight to work with because he was not pushy or overbearing.

Frank was a fantastic salesman. He wasn’t pushy at all and he was so friendly!!

Excellent experience! Frank was super patient and knowledgable. He took the time to break everything down we needed to know, but also took time to include our kids during the purchasing process. Great place, great price, would highly recommend!

Our car buying experience at Mike Shaw Subaru was so easy from choosing the car to the paperwork and then follow up in helping us know how to best use this high-tech piece of equipment we just bought! Frank was an awesome salesman to work with. He listen to what we needed and he found the right car for us.

Tank you Mr. Frank for your help and support you gave me to get my dream first car ever. And did beyond that 👏 I really appreciate for your kind and caring, and made my experience in buying a car awesome and for sure will bring my friend to buy a car from you ☺️ Thank you so much. You are amazing 👏

Thank you for Mr.Brad..from Mechanic Services, he was amazing and good customer service, he was kind and very helpful..will recommend him ..bless his heart..more power.

We have been dealing with Greeley Subaru for numerous years and WERE very pleased with our experiences, BUT in the past year, we have noticed that they are more interested in what they can find wrong than fixing or completing the work that the vehicle was originally brought in for. We recently brought our Subaru in for an oil change and tire rotation, and walked out with an estimate of "possible" issues of over $5,000. Hmmm, we have kept our vehicles up to date on service reminders???? Furthermore, just this week, we took a vehicle in due to the fact that a tire was deflating ten or more pounds of pressure overnight for several nights straight. In returning to pick up the vehicle, we were told they could find nothing wrong with ANY of the tires. REALLY? By the following morning, it was down over 10 pounds of pressure. How safe is that? And did they really do a thorough look? In taking the car to another local garage, they immediately took the tire off the car and rim and found a leak around a shoddy plug job which Greeley Subaru had completed. Sadly, we are disappointed that we can no longer be loyal, trusting customers.

Thanks Frank! Yall made it too easy! Best experience over everything! I completely recommend going here for a Subie!