GENESIS OF MENTOR

Our sales associate Haley Borris was Excellent to work with! She took her time in answering all our questions. Great experience!!!

CJ was professional, knowledgeable and friendly sales associates that I've worked with. The staff, including the G.M. (Jamie) did everything possible to make my experience satisfying. I had to travel over 2 hours (I live in PA) to get the model and color that I wanted. Thank you Genesis Mentor. I would highly recommend.

Haley and Jamie at Genesis of Mentor made my car dreams come true! Thank you!

We found a car we were very interested in online. Lisa Albanese was the salesperson who contacted us. One of the worst customer experiences we have ever had. We were looking to purchase from out of state and had many questions. Due to a busy work schedule and kids in travel sports, we were going to have the car delivered as we did not have time for the 6+ hour round trip. When I spoke with Lisa about us having the car inspected by another dealership, she questioned why we would need to do that as Genesis had inspected the car. When I asked for a copy of the inspection, we received a blank document. No VIN. No vehicle Make/Model etc... no boxes checked. Nothing other than comments on brakes and tires. Certainly not a full inspection. When we questioned this, after multiple communications, we were told the inspection would need to be redone. Many days later, we finally received a completed copy. We probably should have moved on at this point, but my wife had her heart set on this make, model, color. Since we were purchasing from out of state and having the vehicle delivered, I asked about our 72 hour right of refusal if the vehicle did not meet certain conditions. When I asked Lisa about this, she did not have any knowledge of it and simply told me the vehicle is sold "As IS' which she repeated many times instead of trying to get the information I was looking for. On July 1, I purchased a vehicle for myself from a different dealership and the finance manager clearly explained I had 3 days/100 miles to return the vehicle if I was not satisfied with it. Lisa apparently is not aware of this legal requirement. In trying to talk to Lisa and later the used car Manager Nate (or Nick) they would interrupt us when we were trying to ask questions for clarity and of course, multiple times throughout the process we were told that someone else was coming in the morning to purchase the car... using the oldest sales tactic to pressure us into make a decision. When attempting to negotiate on price, which Genesis would NOT, they denied the car having sat at their dealership for weeks even though CarFax clearly indicated this. I could go on... obviously we walked away from this and would not recommend anyone purchasing from Genesis of Mentor.