Reliance Chrysler Jeep Dodge Ram

STAY AWAY FROM THIS DEALER! David is the biggest scam artist EVER. I purchased a Jeep from him via fully online as I am a few states over. He reassured me of many things: 1. He sells to out of state all the time and it's always a smooth transaction. 2. He assured me that the vehicle was in EXCELLENT condition "practically new" he said, when it showed up had about 8+ significant scratches on the paint; 3. The Jeep showed up missing stock rock rails that come on EVER jeep ever. It's a stock part. First he said, "it's not stock, no jeep has those" you work at a jeep dealership, you know xxxx well every jeep comes with some kind of rock rail.. He then followed up with "well you didn't ask about that part specifically so that's not on me". He's claiming it shows in the crappy pictures he sent me with "bad reception" aka super pixilated crappy quality pictures.. ok. I also didn't think to ask if the car had a steering wheel in it because I didn't think I had to?? Lastly, he reassured me there were TWO keys for the vehicle and he would make sure I get both. He even got snappy with me when I asked and said "I already told you it has two keys!" then sends the car to me with... yup, you guessed it: one key. It's been weeks and he won't answer any of my calls, I've also tried contacting the other managers there and after the initial phone call they never call or text back. It's now going to cost me hundreds extra on top of the price I paid for the vehicle itself (which David wouldn't even drop the price by a dollar for me, I paid the full asking price) and now I have to pay to get the stock rock rails installed and also pay to get a spare key programmed. I'd trust a scam likely call before I ever trust this scummy dealer of dishonest, disrespectful salesmen ever again.

I dealt with David Zach’s on a truck for weeks, we created a pretty good relationship. I told him I’d be flying in from Oklahoma to pickup the truck. He said we will get someone there to pick you up even if that means he was the one coming. I book my flight and let him know. That’s when things changed, he couldn’t/wouldn’t have someone come get me because the price I was paying was less than what we had “agreed upon when he made that statement”. He also said”you don’t have that in text so it doesn’t matter, I’m not going to do that”. So I had a flight and then had to pay an Uber $115 to get to pick up a truck I was paying quite a bit of money for. Other than that it went well, but 2 stars because I was lied to.

Delivered a 2018 RS Camaro WITHOUT air conditioning and FAULTY fan. Fan continued to run for 30 minutes. Still having this problem. This is a CPO car which basically is useless. Not covered. Salesperson sent pics of the car but I feel intentionally neglected to inform me that three of the wheels had bad road/curb rash. Car is supposed to have run flat tires which IT DOES NOT. There is no spare!! More neglected information. I cannot in good faith recommend this dealer. Buyer beware of this dealership.

They advertise price on "cars.com" and do NOT honor advertised price. They come up with phony excuses why the price is many thousands more! They do NOT return calls. I was a serious buyer on a 2023 RAM. I waited over 30 minutes and Randy Pratt (Manager) could not even be bothered to pick up or have somebody else help me! DON'T WAIST YOUR TIME WITH "BAY CITY" DEALERSHIP.

DO NOT DO BUSINESS WITH THEM!! I have had a horrible experience with Reliance Bay City. I drove over 2 hours to purchase a vehicle from them. Things seemed great until I realized that there was coolant smell coming from the vents on the way home from the delearship, which caused me to have a headache as it is toxic. The next day I decided to pop the hood and I opened the radiator cap to find a thick, brown sludge and significant buildup. I then contacted Randy, the general manager, who also happens to be a family friend. They sent a wrecker out to pick up my vehicle and take a look at it. I have communicated with manager, Randy Pratt, on multiple occasions that I wish to cancel the sale as the problems this truck has had already can lead to motor issues due to sludge traveling through the coolant system of the engine. Not to mention this vehicle was 2 years old and had 20,000 miles on it and I was told by Randy it had been fully serviced. Randy has ignored me, dodged my questions, and treated me with horrible customer service (Not sure how he’s a GM). They “replaced” the heater core and the cabin air filter, both of which are unrelated to the sludge which Randy claimed is “normal”. On Friday, my vehicle was left at the gate of my girlfriends property, with the keys in the gas tank, still with a coolant smell coming out of the vents. The dealership has tried to avoid confrontation to the point of leaving the vehicle and then calling that it was parked at the gate. They did this without calling first and just left it at an entrance on the side of a major highway without checking to make sure someone was going be around. Do not recommend this place at all!!! Legal action is being pursued! STAY AWAY!! 

I went to this dealership to buy a truck from the dealership but they want me to finance with them and I can wait three months and refinance it with my bank. My bank says they would not refinance it without a down payment. I traded in a 2020 I wanted to trade in a 2020 Chevrolet Silverado three 3500 well I decided not to. I asked for my deposit back they never would give it back to me. I talk to the general manager I’ll talk to him I guess that the sales person no one will return my phone call. No one will tell me if they going to give me my money back. I’ve been getting the runaround since December I think this is a Sauris dealership in the state of Texas that anybody have to deal with.

David was great to work with. Would definitely recommend doing business with them. I traveled 7 hrs one way to get my truck and it was worth every minute.

The salesman has just left me hanging. I keep having to text every couple days to see what up with my application.

Our sales guy was awesome! Worked hard to look for vehicles for us. However DONT BUY a car here. We purchased a vehicle that we have been having problems with since day 4 of purchase & I’ve called to see if they can fix it for us but refused. They will fix it but I have to pay for it! I even talked to the general manager that looked me in my face when I told him there had to be something they could do being as i hadn’t even had the car a full month day sorry I bought the car as is! I have filed a complaint with the Texas Attorney General, with DMV, motor vehicles, with compliance of my vehicle, and I’ve even talked to the financing company which finance my vehicle. On day 30 I finally just went and dropped off the car and said I didn’t want it. They finally then said let’s take it to the shop and figure out what’s going on with it. After that, we got a whole list of things wrong with the Cadillac converter, exhaust and bolts, possibly the O2 sensors, motor mounts, oh, and if that doesn’t fix the car, then I might need a wheel bearing or a wheel axle. The list goes on and on and on yet they still refuse to fix it or admit that they sold me a bad vehicle.

Dereck understood what it would take to make a sale and got down to bussiness! Reliance will save you MONEY! This Dealership is working very hard to be the HASSLE free dealership of TEXAS!!!