Reliance Chrysler Jeep Dodge Ram

Absolutely do not recommend this dealership. I was lied to did not get the car

I really don't want to leave this review, but the service department has me so mad and frustrated right now, that I feel prospective service customers need to know what they are going to deal with if they take their vehicle there to be serviced. My 2020 Traverse was dropped off 57 days ago to have a torque converter changed out under warranty, the part was delivered the week after I dropped it off so everything, they need to fix it with is available and it still hasn't made it into the shop. Evidently, they only have one transmission guy and only one lift in the service shop. How do I know this because 2 and a half weeks ago Alex told me that they had a truck on the lift that needed a brake line repaired when I stopped in today 3/27/25 the same truck is still on the lift and "my car is next in line". I've been hearing this same old sorry story for over a MONTH AND A HALF!! I've had so much smoke blown at me it's coming out my ears!! GM,com says it's supposed to be a day job, I'll buy a couple of days, if they have one technician but evidently the guy is only part time because he's gone all the time. I am quickly approaching my third car payment that I will have made with no car. I've bought three vehicles from Tony and had a great experience but the one time I need actual service done other that an oil change and I run into this it's ridiculous, they may as well run a Jiffy Lube because that seems to be the only service they can do in a timely manner. It's such a shame that an otherwise good opinion of a place can be changed by such a **** experience.

STAY AWAY FROM THIS DEALER! David is the biggest scam artist EVER. I purchased a Jeep from him via fully online as I am a few states over. He reassured me of many things: 1. He sells to out of state all the time and it's always a smooth transaction. 2. He assured me that the vehicle was in EXCELLENT condition "practically new" he said, when it showed up had about 8+ significant scratches on the paint; 3. The Jeep showed up missing stock rock rails that come on EVER jeep ever. It's a stock part. First he said, "it's not stock, no jeep has those" you work at a jeep dealership, you know xxxx well every jeep comes with some kind of rock rail.. He then followed up with "well you didn't ask about that part specifically so that's not on me". He's claiming it shows in the crappy pictures he sent me with "bad reception" aka super pixilated crappy quality pictures.. ok. I also didn't think to ask if the car had a steering wheel in it because I didn't think I had to?? Lastly, he reassured me there were TWO keys for the vehicle and he would make sure I get both. He even got snappy with me when I asked and said "I already told you it has two keys!" then sends the car to me with... yup, you guessed it: one key. It's been weeks and he won't answer any of my calls, I've also tried contacting the other managers there and after the initial phone call they never call or text back. It's now going to cost me hundreds extra on top of the price I paid for the vehicle itself (which David wouldn't even drop the price by a dollar for me, I paid the full asking price) and now I have to pay to get the stock rock rails installed and also pay to get a spare key programmed. I'd trust a scam likely call before I ever trust this scummy dealer of dishonest, disrespectful salesmen ever again.

I dealt with David Zach’s on a truck for weeks, we created a pretty good relationship. I told him I’d be flying in from Oklahoma to pickup the truck. He said we will get someone there to pick you up even if that means he was the one coming. I book my flight and let him know. That’s when things changed, he couldn’t/wouldn’t have someone come get me because the price I was paying was less than what we had “agreed upon when he made that statement”. He also said”you don’t have that in text so it doesn’t matter, I’m not going to do that”. So I had a flight and then had to pay an Uber $115 to get to pick up a truck I was paying quite a bit of money for. Other than that it went well, but 2 stars because I was lied to.

Delivered a 2018 RS Camaro WITHOUT air conditioning and FAULTY fan. Fan continued to run for 30 minutes. Still having this problem. This is a CPO car which basically is useless. Not covered. Salesperson sent pics of the car but I feel intentionally neglected to inform me that three of the wheels had bad road/curb rash. Car is supposed to have run flat tires which IT DOES NOT. There is no spare!! More neglected information. I cannot in good faith recommend this dealer. Buyer beware of this dealership.

They advertise price on "cars.com" and do NOT honor advertised price. They come up with phony excuses why the price is many thousands more! They do NOT return calls. I was a serious buyer on a 2023 RAM. I waited over 30 minutes and Randy Pratt (Manager) could not even be bothered to pick up or have somebody else help me! DON'T WAIST YOUR TIME WITH "BAY CITY" DEALERSHIP.

DO NOT DO BUSINESS WITH THEM!! I have had a horrible experience with Reliance Bay City. I drove over 2 hours to purchase a vehicle from them. Things seemed great until I realized that there was coolant smell coming from the vents on the way home from the delearship, which caused me to have a headache as it is toxic. The next day I decided to pop the hood and I opened the radiator cap to find a thick, brown sludge and significant buildup. I then contacted Randy, the general manager, who also happens to be a family friend. They sent a wrecker out to pick up my vehicle and take a look at it. I have communicated with manager, Randy Pratt, on multiple occasions that I wish to cancel the sale as the problems this truck has had already can lead to motor issues due to sludge traveling through the coolant system of the engine. Not to mention this vehicle was 2 years old and had 20,000 miles on it and I was told by Randy it had been fully serviced. Randy has ignored me, dodged my questions, and treated me with horrible customer service (Not sure how he’s a GM). They “replaced” the heater core and the cabin air filter, both of which are unrelated to the sludge which Randy claimed is “normal”. On Friday, my vehicle was left at the gate of my girlfriends property, with the keys in the gas tank, still with a coolant smell coming out of the vents. The dealership has tried to avoid confrontation to the point of leaving the vehicle and then calling that it was parked at the gate. They did this without calling first and just left it at an entrance on the side of a major highway without checking to make sure someone was going be around. Do not recommend this place at all!!! Legal action is being pursued! STAY AWAY!! 

I went to this dealership to buy a truck from the dealership but they want me to finance with them and I can wait three months and refinance it with my bank. My bank says they would not refinance it without a down payment. I traded in a 2020 I wanted to trade in a 2020 Chevrolet Silverado three 3500 well I decided not to. I asked for my deposit back they never would give it back to me. I talk to the general manager I’ll talk to him I guess that the sales person no one will return my phone call. No one will tell me if they going to give me my money back. I’ve been getting the runaround since December I think this is a Sauris dealership in the state of Texas that anybody have to deal with.

David was great to work with. Would definitely recommend doing business with them. I traveled 7 hrs one way to get my truck and it was worth every minute.

The salesman has just left me hanging. I keep having to text every couple days to see what up with my application.